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    • My ex Landlords and I have been come to a settlement agreement to avoid going to is a big weight off my shoulders. It was less than I initially asked for but am happy to leave the stress behind. I’ve also made a small donation towards the running of this platform.  Thanks to envy/everyone who gave me some help and advice on this matter.  
    • Ok, this is what i have typed out so far. I just to refer to the evidences i have and put it in a good order. Just another point to clarify in my write-up, the address i was living in was different to my address on my driving license as it was only short term so i never changed it, so all the NTK's were sent to my Licence's address yet i never actually received the intent to claim at that address (it is my parents) i have mentioned this in my write up. please have a look and let me know what you guys think.   Claim from: County Court Business Centre Claim No. XXXX Judgment Date: 02/01/2019 Claimant: UK Parking Control Ltd Defendant:  XXXX   Witness Statement 1.       I lived at the address, XXXX from 06/12/2014 to 05/06/2015. 2.       Between 20/12/2014 and 10/01/2015 I received 7 parking charge notices from UKPC. 3.       I contested the charges and corresponded with the claimant by post and email on several occasions, an example of both can be seen in the attached supporting evidence. 4.       My appeal was upheld for the first two charges and these were cancelled by email as can be seen in the supporting evidence, yet they were included in the claim. 5.       I wrote a letter to UKPC on 25/02/2015 informing them that I received 7 charges yet I received no notice to driver on the vehicle and that I spoke with an employee on 06/02/2015 who advised me that I request they be revoked which UKPC refused to comply with. 6.       I wrote a final letter of correspondence to UKPC on 31/03/2015 requesting that before the matter escalates any further, I would like UKPC to send me any and all relevant evidence regarding the alleged breaches of and if I did not hear from them within 14 days ( by 14/04/2015) I would consider the matter closed. I received no such evidence from UKPC on request, only a letter dated 15/04/2015 stating that they had made their final decision. 7.       I received no further correspondence from UKPC and assumed the other 5 charges had been cancelled. 8.       I moved to my new address on 05/06/2015 which was 66 days after my final letter of correspondence and I still had received no evidence for the accused breaches. 9.       I am unaware of UKPC having sent further correspondence to my former address, but if they had, I was not aware of this. I had always corresponded with them in a timely fashion previously. In the absence of a response, they should have had reason to doubt that the address was still my place of residence. 10.    UKPC sent all Notice to Keepers to the address XXXX, yet when it came to sending the claim documents and court documents, there was no receipt of these which leads me to believe UKPC had sent it to the where I lived previously XXXX. Therefore, if UKPC knew my address from my registered keeper details, I fail to understand how they did not manage to send me all the correct documentation to the same address as the notice to keeper.   Defense Below are the key points which constitute my defence regarding the alleged breaches of contract. Supremacy of contract, due to being a tenant on the property (as seen in evidence referenced page 3). At the time of the claimant issuing the tickets, I was a tenant on the property which provides me with supremacy of contract. The tenancy agreement has precedence over the contractual agreement that UKPC issued the charge under. 1.       Signage. The signage at the entrance and inside the car park reads “no unauthorized parking” and “Permit holders only”.  As I was a tenant at the address and was provided with a permit and a fob to open the shutter to gain access to the car park, I was authorized to park at the address and I was a permit holder, which can be seen in the evidence provided. 2.       Contract. I deny that I ever entered any contract with UKPC. A contract is an agreement between 2 or more parties where terms and conditions are discussed and agreed upon and signed into, which I deny ever doing. Furthermore I was in a contract with my landlord held by my tenancy agreement allowing me to park at the address in the allotted bay. 3.       The practice direction on pre-action conduct was not followed - No intent to claim was ever received at the address that UKPC had where they sent the Notices to keeper. Furthermore, I was not provided with any documentation regarding the alleged breaches, despite requesting it (as seen in evidence referenced page 1). 4.       UKPC had previously sent Notices to Keeper to my correct address but had not attempted to contact me at my correct address regarding the claim which UKPC was in possession as seen in all the notices to keeper. Furthermore they could have tracked my address via the electoral roll. 5.       Two of the parking tickets (pcn ref. XXXXand pcn ref. XXXX), which form part of the claim, had in fact been cancelled by UKPC on 11 March 2015 (as seen in evidence referenced pages 4, 5 and 6), therefore the claim made against me was not valid as 2 of the pcn’s have been cancelled and are no longer valid. 6.       No Notice to Driver was placed on the windscreen of the vehicle with the exception of 10/01/2015 where I appealed the charge. Therefore under POFA 2012 schedule 4, the time by which the Notices to Keeper should have been received were overdue. 7.       No notice to keeper was ever received for two of the charges (1255650100601 on 10/01/2015 and 1255650050516 on 05/01/2015 which is a violation of POFA 2012 schedule 4. 8.       Lack of Evidence. There was no evidence provided to myself showing the alleged breach with the number plate of my vehicle in view and any signage in view. There are only the images of the back of the vehicle showing the bay number and the vehicle registration printed on the notices to keeper that were provided.       Below is the chronological order of events as they took place.   I lived at the address XXXX between 6 December 2014 and 5 June 2015 (as seen in evidence referenced page 3), where there was private underground parking which was Managed by UKPC. The parking provided was closed off by an automatic shutter gate which required a remote to open. This is where i received a total of 7 parking charges in the space of 1 month - despite displaying a valid residents parking permit which was provided to me by the letting agency as part of my tenancy lease agreement ( as seen in evidence referenced page 3). The charges were received by me as Notices to Keeper at the address XXXX. After a lengthy and unnecessarily difficult appeals process, the first 2 that were issued (pcn ref. XXXXand pcn ref. XXXX) were cancelled by UKPC (as seen in evidence referenced pages 4, 5 and 6). I then received yet another 5 charges and after numerous correspondence back and forth where they became uncooperative and failed to provide me with the evidence requested (as seen in evidence referenced page 1), at this stage the cost escalated from £15 to £160 for the 5 tickets and they stated that they felt the tickets were issued correctly then refused any more correspondence regarding all tickets. I responded with a final letter in reply (as seen in evidence referenced page 1), stating that if they did not provide me with any and all evidence for each ticket within 14 days (from 31st March 2015) I would consider it an admission of incorrectly issued tickets and the matter concluded. I did not receive any further correspondence from UKPC and assumed the matter was closed. In February 2019 during a routine check of my credit report, I found that I have a default CCJ had been issued against me due to court action taken by UKPC without my knowledge, for all 7 tickets totaling £1,270 including fees. No intent of claim was received at the address XXXX yet this is the address where the notices to keeper were originally sent.   I believe the claimant has behaved unreasonably by not agreeing to the the appeals when a permit was provided, Not providing Notices to keeper either in time or at all, not using the correct address which they had used to send the notices to keeper. According to publicly available information my circumstances are far from being unique. UKPC’s persistent failure to use correct and current addresses results in an unnecessary burden for individuals and the justice system. Statement of Truth: I believe that the facts stated in this Witness Statement are true.
    • Sorry to be a bother but is there something I am forgetting to do.   Sent sar request but no response yet from shop direct.   Do I need to resend or not?   Just worried as this will soon be in court apparently thanks pete
    • @dx100uk thanks! Took absolutely ages on my phone to edit them. Apparently I can do at least one thing right lol      
  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
      • 0 replies
MUChok

service4service

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anyone used service4service before? any review and feedback, are they a big nationwide group?

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no one used it before?

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Sunday is a quiet day on the forums. Give the thread into next week for the regular experts to filter back in and you may well find some useful answers.

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They are the sort of club that tells you 'up to 65% off dealer prices' for servicing but won't say how much of that percentage it actually is, it could be just 1%. They are also very cagy about giving a 'quote' for a job but will give an 'about' which invariably is more expensive than you are led to believe.

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They claim they use genuine manufacturer parts, but I really have doubts for the price they quote

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I have had a bad experience with S4S so I cannot recommend anyone to use them.

 

I had a major service carried out by them on my Land Rover Discovery 3 in May, 2011 for which I paid £277.20.

 

I was initially satisfied with the service received;

vehicle was collected and returned on time and cleaned by the local servicing agent.

 

I didn't receive any service check list indicating what had been done and any areas of concern

I contacted S4S who said they would make sure the agent provided it.

 

Nothing happened and a year later when my service interval indicator failed to show the next service was due I checked with the agent direct.

He admitted that he had not been asked by S4S to do a major service, only oil and filter change and a visual check.

 

I had my vehicle system scanned and found that the service interval data had been corrupted and would never show the need for service again without amendment.

 

What was particularly worrying for me was that I had to have new discs and pads all round not long after following a noise from the brakes;

I would expect a proper service to have warned of brake wear and action needed before the next service was due.

 

I emailed S4S twice to query the work done and they did not respond.

It was only when I posted a negative comment at ReviewCentre.com that the S4S managing director contacted me by phone.

 

He seemed concerned and said he would check into my concerns but that is as far as it went.

He just contacted ReviewCentre and got them to take my negative post down.

It left a bitter taste and I would never use S4S again nor would I recommend them.

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I also had a major service with them.

They offered about 20% discount on the dealer price.

They said on their website and phone the service would be to the manufacturer specs for my car.

 

After the service I got a grubby bit of paper with some boxes ticked, the car smelt of oily rags.

I complained to them and was told I should read their terms!

 

they denied they provide services to manufactuer's specs, it was to "their specs". Outrageous.

 

They would not refund me

 

I took it to trading standards and my credit card company, I won a full refund! Yipee.

 

further this company gave me the impression they own the garages.

From what I can see they are just a booking agent that take a % of the payment for their profits.

 

The garage where my car was serviced I didnt even know existed even though local to me,

it was up some side street in my town, and to think they serviced my merc :!:

 

One last point.

I also posted on review centre, then Service4service challenged the review and reviewcentre took it down!

Just as with the previous poster here. Odd don't you think?

 

I will never use service4service again and based on my experience I would advise anyone else to avoid them,

only use a garage that you know and one recommended by a person you trust.

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I used Service4Service last month and was happy with the service they provided my Micra with. I'd recommend using them. I arranged for it to be picked up and dropped off at work so I didn't need to take time out of my day. They'd also cleaned and washed it before returning it to me which was a nice touch.

 

I knew my car had advisories from when it had its MOT earlier this year and the same ones came back. I would've left it with them to repair which they offered at a good price, however, I've got a guy to do them that I know.

 

Engine was purring like a gooden when I got it back. Hadn't had it serviced for past two years (naughty slap on wrist) but that was due to finance from being a student. Turns out they also do top brands like BMW so when I get my new car I'm taking it there rather than a main dealer - cheaper and pretty much the same service!

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One last point. I also posted on review centre, then Service4service challenged the review and reviewcentre took it down! Just as with the previous poster here. Odd don't you think?

.

 

Yet another company who it would seem have one goal in life and that is to rip people off.

 

Perhaps you should go back to that review site and tell them about your refund and Trading Standards and see if you can get your review reinstated.

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Yet another company who it would seem have one goal in life and that is to rip people off.

 

Perhaps you should go back to that review site and tell them about your refund and Trading Standards and see if you can get your review reinstated.

 

Thanks Conniff, I did take this action and the review was reinstated. It makes me wonder how many negative reviews get taken down on reveiwcentre.

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Yet another company who it would seem have one goal in life and that is to rip people off.

 

Perhaps you should go back to that review site and tell them about your refund and Trading Standards and see if you can get your review reinstated.

 

Wow, so you remove the one good comment on this thread about the company I submitted earlier today. Culling positive reviews of companies are we Conniff?

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What raises our suspicions is a new subscriber making a glowing report about a company on a thread about someone having a problem with a company who refuse to take responsibility, this doesn't ring true of a genuine post.

 

This isn't a review site, it is a self help site for consumers who want some help with where they stand in relation to bad service and how to get recompense if any is due.

Edited by Conniff
Unapproved by Connif after replying so email is sent.

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It has been decided that tatters posts should be available for all to view.

 

Members may be interested to note that, in general, this type of positive promotion is usually from someone who is either connected with the subject company or has a vested interest in them.

 

It may well be that this is case here but members are free to draw their own conclusions but are reminded of these points....

 

CAG has no vested interest in any company and will always carry posts which detail the problems that have been experienced with various companies.

 

CAG will always give support and advice to those who have issues with companies where their consumer rights have apparently been violated.

 

CAG will always highlight posts where it is apparent that there is an ulterior motive behind them.

 

It may be useful to other members in helping them to make their decisions if tatters can unequivocally confirm that he/she has no underlying connections or interest with the company Service4Service and state this to be the case in the open forum.

 

Failing that I will leave members to make up their own minds on the glowing post made by tatters.


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Don't use Service4Service and save yourself a lot of money and hassle!

 

I made an online search back at the end of October to find garage able to carry out a service on my Chrysler Grand Voyager which I had just purchased and Service 4 Service came up.

 

I spoke to them and was assured that they could carry out a full service and mot as required. I

needed this as I am going to Italy next week on the 13th December.

Booking in at the end of October I thought this gave me plenty of leeway.

 

Service4Service then advised me that I needed brake pads all round, some suspension works and a new brake pipe and the total bill came to some £1250.

I paid and they returned the car

however when I went to use the car later the automatic gearbox had gone into limp mode.

In this mode only 2nd gear, neutral and reverse is available,

I informed them of this and also the fact that the new brake pipe they had fitted was leaking and they came and collected the vehicle.

After a few days they told me that gearbox solenoid pack was faulty and advised me that the repair costs would come to £1450.

I was concerned at the added cost of this but because I needed the car which was booked on ferries and due to go down to Italy, actually across to Sardinia and time was running out I asked them to go ahead.

I was told that the part had to be ordered in and would be about five days to supply.

Then I got an email asking me to pay £700 up front,

having just paid them £1250 for the service I did not understand this request and so I phoned them up to discuss it,

It took a number of phone callslink3.gif

about 3 days before anyone came back to me and they advised me that the solenoid pack may not cure the gearbox problem.

I asked to speak to a manager and also requested a breakdown of costs and precisely what the fault code/s showing on the diagnostic systems were.

Another few days went by, and i am now into the second week before someone came back to me.

I asked them how the job was progressing as I was quickly running out of time and what was the fault code?

I was told that there was no code just a gearbox error.

Again I was told that the solenoid pack may not be the only fault and that its replacement would not necessarily cure the problem. I had told then earlier that the gearbox worked very well in "limp" mode and that it was unlikely to be the actual problem more likely the solenoid pack they had diagnosed or even more likely an electrical fault, after all it only failed after they had worked on the vehicle.

I then asked how soon was the work going to be carried out and then was informed that after getting the go ahead nearly three weeks ago now they had not even ordered the part. They were obviously worried that this part and the £1450 plus vat bill was not going to cure my car and expressing my severe dissatisfaction [no swearing] they offered to return it back to me

I gladly accepted this and I ordered the spare part at a cost of £200 from an importer up north.

It arrived in the post next day and I spent a couple of days both online and under the bonnet and replaced it myself.

Guess what it did NOT cure the fault.

Again I went back online and this time I bought a diagnostic computer.

This told me that there was a fault code, P0888 and that this was a possible relay error,

Looking through the various Chrysler information sites I was able to identify the relay and swapping it with an adjacent same type relay I tested the vehicle, Hooray it actually cured the problem and I now have a working car.

I am a freelance Air conditioning engineer and had needed a vehicle during the time i was without mine and i spent over £660 pounds in car hire costs, £200 on an unnecessary solenoid pack, a further £160pounds on diagnostic equipment and many days worrying about how I was going to get my car onto the booked ferries down to Italy.

 

I was a better car mechanic than Service4Service,

do yourself a favour and avoid them like the plague,

they lie, do not know what they are doing and could cost you a lot of money,

better to go to the slightly more expensive Dealers who at least will know their own vehicles.

Do not use Service4Service they are rubbish!

I could tell you a lot more about the terrible waste of time and money but I think you probably get the gist of it.

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Warning! Danger Alert! WARNING!

 

UPDATE: No apology has been issued as at 27.1.19, no explanation for up to 300% mark up on prices. In fact the Sales Manager and Managing Director have tried to convince me that they are quote "mature family men", that the service advisor was once a mechanic for Mercedes - might be true, BUT HE WAS NOT WORKING ON MY CAR! And IS paid commission to upsell work - just google Service 4 Service jobs and see what their role is.

 

Sales Manager and MD have basically said they can charge what they like, only employ mature men and if I fell for it and paid, that's my problem not theirs.

 

This is now going forward as a complaint with Which, Consumer Helpline and Trading Standards - who have all been very helpful.

 

My advise is to use Halfords if you'd like 4 months to pay for repairs - they work out at 150% cheaper AND have ethics, or just go to your own dealer - still 100% cheaper than these greasy people.

 

Original review (and it only gets worse) below:

 

Under NO circumstances should you use this outfit - they will seem pleasant at first, and then proceed to rip you off, mark up retail prices by over 100% AND then add VAT. They will add extra work that does not need to be done and their service advisors will pose as mechanics (eg: this, said to me): "well are you a mechanic? Is your friend? No? Well I am a fully qualified mechanic and I am the one who can see whats in your car!" Um no, you cant, you are miles away up North, in a call centre - being paid commission to upsell you and mislead people into having work done that they dont need.

 

After I complained (CHECK EVERYTHING THEY QUOTE YOU!), things *suddenly* started going wrong with car - expensive things! that had not been picked up before and I know were not there as I photographed my car in full before hand over. I dont know motors but I know dishonesty and I am not the fool they clearly assumed I would be. I asked for all work to be stopped on my car and have laid a complaint with Consumer Helpline who have reported to Trading Standards who have both been very helpful.

 

The Sales Manager *says* he is looking into this, says all calls are recorded and says he will come back to me - so lets see what they come up with - I sense this will be dragged out but I have no problem taking these guys on with the help of the right channels.

 

I will keep this review updated, but thought best post now to hopefully help you avoid being fleeced.

Edited by maroondevo52
Removed text.

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