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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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AVIVA - EQUITY RELEASE - Redemption Penalty Help needed please !


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Hi Aviva

 

My Mother in law (and late Father in law) took out an Equity release deal with NU (now Aviva) in early 2002

 

They did sign on the dotted line and had IFA advice (family member who was an IFA) ....they wanted to tuck some money away for the future plus pay off a few bills....although in truth they did not understand the nature and impact of the redemption penalty rules (few would..)

 

11 years on she is a lonely widow and wants to downsize from the house - her husband died 5 years ago now and she is lonely + its to big to heat and manage, the stairs are becoming a struggle for her and in truth we would prefer her nearer to us now in a retirement home and in a quieter area (she is in Bromley Kent).

 

we are over an hour away and want her 10 mins away ....Summary the £50k loan is now £118k......cant despute that .....but the redemption penalty clause states its based on the Redemption Gilt yield differential between Jan 2002 and the date of redemption for the UK 2028 6% Treasury bonds

 

ouch ! - current yield is around 2.7% vs 4.7% in 2002..........the rules state that even a 2% differential equates to a 50% penalty on the original loan (thats another £25k on top of the £118k)

 

The IFA family member died a few years back and the IFA came for a chat then - but were not interested in her as there were no more commissions to be earned ..........so I had to write to aviva last week to request full costs and terms if we do close out the Loan.........

 

we have the document and its £135k including a £15,000 redemption fee at current rates

 

I have written to my solicitor for advice

 

Meanwhile perhaps here I can request directly heres that someone at Aviva can review this contract now and reduce (or at least cap) the somewhat incredulous penalty fees ?

 

I read that in 2004 a (25%) cap was placed on the NU/Aviva penalty clauses due to the unfair nature of earlier agreements - so could I at least request that ?

 

my other issue is that due to the dynamic market I have no lock in to what this redemption will be until the actual day of redemption ........this means I am trying to agree a moving net price with the retirement home .......this is not good and is causing a lot of grief for the family as it will take a few months to sell the house and we need every penny to secure a nice property

 

and no I do not want any further offers of more equity release ..enough is enough

 

thanks to Aviva in advance for some urgent advice.........just a contact will do please

 

thanks

Neil

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Guest Aviva Support

Hi NVP

 

Thank you for your post. If you can email me at [email protected] and include the following details for your mother the policy holder, I will pass your query on to our the right team, get them to look into this for you and answer some of your questions.

 

Full Name

Date of birth

Post code

Policy Number

 

As the policy is not in your name we will need to contact your mother to confirm with her that she is happy for you to deal with this on her behalf, but as soon as i receive the details we can start processing this for you and hopefully get it all swiftly resolved.

 

Kind regards

 

Dave

 

 

Dave Hyam

Aviva Social Media Team

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  • 2 months later...

Hi Everyone after numerous hours of arguing - at least 1 failed attempt by Aviva to calculate the correct penalties and about 20 E-mails ...............I have yesterday received final confirmation that aviva will not uphold my complaint or be reducing the redemption penalty on my mother in laws terminated Agreement £150,000 of costs and fees including a £30,000+ redemption penalty based on Gilt yield differentials................a very unfair clause and approach that should never have been offered or sold into the deal without other options such as a cap. Not only will I now be escalating this to the onbudsman, the OFT and the courts but also Watchdog..............Aviva please dont cover this post again with a PR stunt and try to soften the message .................I mean business and will not walk away from this and neither should anyone else who is subjected to this 1 sided process........and dont tell me that Aviva is correct and legal ground - the redemption clause stinks ................if you look at the papers you will know that banks are provisioning hundreds of millions for missold derivatives which amounts to the same thing ......so its one rule for businesses and another rule for consumers not this time........if anyone can offer assistance or help or advice please e-Mail me at my trading business address [site team edited] thanks Nvp

Edited by honeybee13
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  • 1 year later...

Hi there. I am a volunteer for social enterprise that does free complaints advice and Advocacy. I would suggest looking at the misselling of the product by the IFA. I would suggest contacting his network (who would have done his compliance) to raise the complaint.

 

We have had a good few of these complaints upheld recently but they tend to take time and lots of looking into the paperwork at the point of sale. Do you still have this?

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  • 6 months later...

Im facing the same problem with my mother who is looking to downsize and facing a £30,000 charge on an original loan of £25,000!! I was wondering whether you have had any luck in your dealings with the onbudsman etc. It seems criminal what Aviva are expecting us to pay this!

 

Any advice/info you can give would be much appreciated.

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Guest Aviva Support

Hi Jonbearwood99

 

As above I'd be happy to arrange for one of our team to look into this for you should you wish?. If so please send me your mother's

 

Full name

Date of birth

Post code

Policy number / reference

Your CAG username so I can link your post to the email

 

As the policy is not in your name we'll also need to contact your mother to confirm she is happy for you to deal with this on her behalf, but as soon as I receive the above details, we can start getting this looked at.

 

I'm at [email protected] and await your email.

 

Many thanks

 

Dave

Aviva Social Media Team

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  • 1 year later...

jonbearwood99 - how is you situation progressing?

 

My mother-in-law took out £50k in 2001,

ERC is currently £24K !??

 

 

Initial loan obviously wasn't suitable for need or circumstances

- as they put it into savings!

 

 

Infact there is still £30K of it in savings!

 

 

Father-in-law has passed away so trying to downsize,

 

 

but interest and ERC are making it almost impossible.

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  • 10 months later...
Im facing the same problem with my mother who is looking to downsize and facing a £30,000 charge on an original loan of £25,000!! I was wondering whether you have had any luck in your dealings with the onbudsman etc. It seems criminal what Aviva are expecting us to pay this!

 

Any advice/info you can give would be much appreciated.

 

My dad is also facing the same problem

 

 

he put n a complaint of misselling only for Aviva to uphold their decision that it wasn't Missold because they internally investigate and it's obvious they will not go against their own company

 

 

my mum and dad took theirs out 12 years ago sadly my mam passed away 2 years ago and the house is too big for him now and wants to downsize

 

 

Aviva are not interested in this

they just want the property at its current value and not the value at the time of the release,

 

 

they have told him to transfer to another property would cost him £25k and to settle early would cost him £10k

 

 

it's now in the hands of his solicitors who said if he had seen all his paperwork before he signed he wouldn't have let him sign it .

 

Would be interested to see how you guys get on and will keep you updated as to how my dad gets on

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the original thread is now over 3yrs old

and has been yearly bumped by new posters since

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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