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You are very defensive of the situation, in fact overly defensive. I haven't lectured you. My advice was to follow what the eon rep suggested, but rather than doing that and trying to help yourself you have chosen to come back on here and have a go at the company. Yes my energy is with them but I have no need to back them up at all.

 

Just passing on my experience of your situation. If you feel I am having a go at you then that is not my intention, but if that's how you see it I can't help that.

 

Have you contacted the vulnerable customers department yet?

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