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    • The companies you tried to arrange supplies with, should have told you there was a problem registering account for new address. If they could not contact you by phone, they should have written to you.   Had they done this, then this would have been resolved.    Don't bother complaining to Marston's. It is the energy companies that should have done more. 
    • I'm not sure what the form is – would your new suppliers normally have contacted the old supplier to say that there was a change? If you could show that spark should have known that they were no longer dealing with the account holder at the time that they apply for the warrant, then it seems to me that they do bear some culpability. By the way one of the site team mentioned that at some point Marston would contact me. I'm afraid that's not the way it works. I've now referred the matter to Marston and they may well decide to contact you – the Original Poster for more information or simply to inform you that in the circumstances that there is nothing that they are able to do. I'm afraid it's out of my hands and I never asked for or ever receive any feedback about the references I make to them at this level
    • I've forwarded the details of this to Marston – but I'm not sure that there is much that can be done in the circumstances. If the energy company had been informed – or if they had reason to know that their customer was no longer at the address then of course obtaining the warrant was outrageous. As it is, it would seem that the previous tenant hadn't informed them and had simply done a runner – and unfortunately you have taken no action to return any mail to the sender so as far as I gather, there is no reason for the energy company to have known what has happened. Please note that I haven't really looked through this thread very carefully since I originally posted so are not au fait/can't remember all of the details – but that is my sketchy understanding. If this is the case then, although of course something needs to be sorted out – I have to say that it would have been helpful if you had either opened the mail or returned it. I know that you say that you have never had to do this in the past – but maybe it would be good practice in the future. It could be that in the past you have simply been lucky. You are talking about clearing the balance of some outstanding debt which belongs to somebody else? This seems to be extraordinary to me – but then I'm afraid I haven't been following the thread very closely  
    • So here is where things stand at the moment (sorry it's a very long post!):   I moved into this property in November.  I contacted both my electric and gas suppliers to change address and get my accounts moved over.   Electric - I closed my old account from my previous address, opened a new account for this address, set up a direct debit and requested they become the supplier.  The only thing that was outstanding on the account was a discussion about tariffs.  On 21st November they tried to call me but I didn't answer (judging from the time I was probably driving home from work).  I received a payment from them at the end of November from my previous account (which I clearly didn't check as I thought it was money going out for my direct debit).  I incorrectly assumed the call was about tariffs, which tbh, I'm not really fussed about. Their request to become the supplier was rejected but they didn't follow up on it or try to contact me again.  So I, like an idiot, thought it was all sorted out.  It's only now that I've been through my account that I realise they haven't been taking payments. I have spoken to them since Friday and the above is what they have told me has happened.   Gas - I closed my old account and have been trying to get a new account opened since November.  I have had several discussions with them re: the change request being rejected and they didn't know why it was being rejected but to leave it with them.  They told me at the beginning of this month it would be done by the 21st January.  During this phone call they said I could call the current supplier to make sure it goes smoothly but that it wasn't essential as they expected it to be completed by the 21st.  Last week they sent me a final demand for my previous address.  I contacted them to raise a complaint as I thought they were at fault, as I expected it to have been changed as per the above.   I spoke to them on Saturday and have sorted out my final bill and they have advised me to open accounts with the current supplier, Spark, clear them and then I can switch. Interestingly they also told me that Spark went bust in 2018 and it is a company called Ovo who are on the national database as the gas supplier.   Spark - This is the company who changed the meters on Friday.  I have two letters (one for gas, one for electric) that were left with the smart meter they had plugged in in the kitchen, both addressed to the previous tenant.  I obviously did open these on Friday.  Both letters state that they had changed the meters to prepayment meters.  There are several boxes that list current debt, amount of credit on meters etc none of which are filled in.  They also state that a booklet has been left explaining how the smart meter works.  There was no booklet. When I contacted them on Friday they told me that I was in fact on credit meters (I don't know if they changed this remotely when they realised I wasn't the person with the debt).  They also told me they had every right to enter the property and aren't able to check every time who the current occupant is and I should have told them I'd moved in.  I was told that someone would call me at 1pm on Saturday to discuss my complaint, thus far no one has called me.   I spoke with citizen's advice yesterday who really weren't much help tbh.  They said I should have contacted the current supplier when I moved in and provided a copy of my tenancy agreement.  I've moved A LOT over the years and have never had to do this.  I have checked several energy supplier websites and they all state to switch to them or move home simply to contact them and they will basically do the rest, not one of them states that you need to call the current supplier... obviously, on reflection I really wish I had!   My letting agent/landlord have requested that I take any post for the previous tenant to them and they will return it.  They also want confirmation of what type of meter (prepayment or credit) is now in the house.  The locks were changed when I moved in so only myself, the letting agent and the landlord have a key.  None of us let them in on Friday.     My next step is to open accounts with Spark/Ovo, clear the balances since November and then change suppliers.    All of the above have advised me to follow Spark's complaint procedure which I will do but as I said above they haven't contacted me so far re: the complaint I made on Friday.   Should I also contact Marston's to raise a complaint with them?   Whilst in all of this I do appreciate I could have done a fair bit to have made my life easier and probably prevented this happening (hindsight is wonderful!) my main complaint is that neither Spark nor Marston's felt they needed to perform a very simple check and see who actually lives in the property before breaking in.  I cannot for the life of me see how this is acceptable or legal.  Whilst they had the legal right and a warrant to enter the previous tenant's property as far as I am concerned they had no right to enter mine.    
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Hi bet I'm in wrong place, hope someone will move me to the correct place need some advice.

 

I live in a three story block of flats

 

a new tenant moved in below me around 18 months ago,

 

I recently received a complaint from the housing officer regarding my washing machine being on during the night,

 

its on a timer to start during the cheap rates times economy 7 once a week, it sits in the kitchen on a concrete floor.

 

The tenant claims he can hear said washing machine, the housing officer has told me to stop using the machine and only use it in the day.

 

Ive been using this machine since the tenant moved in as I said 18 months ago and well before that,

 

what I don't understand is why has it only become a problem now I feel there is some aggregating going on regards to the noise level

 

can the housing officer tell me to stop using washing machine with out checking first whether it really is a problem and not just take the tenants word for it that it is.

 

what's next my tumble dryer my fridge. :evil:

Edited by matt v atos

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Hello there.

 

I'll check which is likely to be the best forum for you. What time/s are you using the machine please?

 

And has the housing office checked the noise level, for example?

 

My best, HB


Illegitimi non carborundum

 

 

 

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I have to be honest, about 10 years ago we lived in a flat and our upstairs neighbours had a washing machine on a concrete floor. I think you'd be surprised how incredibly loud it is in your neighbour's flat - we couldn't hear the TV, or each other speak. I think because the ceiling cavity acted as an amplifier, it was actually much louder in our flat than it was in their own.

 

That being said, they had it on every day not just once a week, and I appreciate that if you're on Economy 7 it is cheaper to use it at night. Is there any way you could place it on something to dampen the noise?

 

In fact, what about something like this?

 

http://www.amazon.co.uk/VIBRATION-DAMPERS-Dampeners-Pack-Dishwasher/dp/B002V7Y8JY

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"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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Hello there.

 

I'll check which is likely to be the best forum for you. What time/s are you using the machine please?

 

And has the housing office checked the noise level, for example?

 

 

 

My best, HB

 

That info is in my post #1

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I have to be honest, about 10 years ago we lived in a flat and our upstairs neighbours had a washing machine on a concrete floor. I think you'd be surprised how incredibly loud it is in your neighbour's flat - we couldn't hear the TV, or each other speak. I think because the ceiling cavity acted as an amplifier, it was actually much louder in our flat than it was in their own.

 

That being said, they had it on every day not just once a week, and I appreciate that if you're on Economy 7 it is cheaper to use it at night. Is there any way you could place it on something to dampen the noise?

 

In fact, what about something like this?

 

http://www.amazon.co.uk/VIBRATION-DAMPERS-Dampeners-Pack-Dishwasher/dp/B002V7Y8JY

 

It goes to a fast spin for 3 nins and it don't bounce around it don't make a noise when on wash only on spin

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Moving this to the local authority forum.

 

HB


Illegitimi non carborundum

 

 

 

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Hello there.

 

I'll check which is likely to be the best forum for you. What time/s are you using the machine please?

 

And has the housing office checked the noise level, for example?

 

My best, HB

 

No the housing officer has checked nothing

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Yes, but three minutes on a fast spin is enough to wake you up when it sounds like the machine is going to come through your ceiling. :-)

 

Honestly, I can only advise you based on my own experience, and that is that it's probably much louder in their flat than it is in yours. I'll also be honest and say that although I never complained to them or anyone else while we were there, if they'd been using it through the night I probably would have done. Unfortunately, noise issues are an occupational hazard of living in flats, I'm afraid. In my experience, it's better to try to find a compromise rather than let it escalate into a tenant war. Is it coming on at 10pm?


"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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Yes, but three minutes on a fast spin is enough to wake you up when it sounds like the machine is going to come through your ceiling. :-)

 

Honestly, I can only advise you based on my own experience, and that is that it's probably much louder in their flat than it is in yours. I'll also be honest and say that although I never complained to them or anyone else while we were there, if they'd been using it through the night I probably would have done. Unfortunately, noise issues are an occupational hazard of living in flats, I'm afraid. In my experience, it's better to try to find a compromise rather than let it escalate into a tenant war. Is it coming on at 10pm?

 

Yes around that time

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Yes around that time

 

I understand your point my worry is housing officer taking his word as true and not checking first and what's going to be next.

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Well, all I can really say is that it's up to you where you go from here - just bear in mind that he/she has already chosen to go to a housing officer rather than have a polite word with you about it first. These things have a nasty way of escalating into 'us v's them' situations - if it was me, I'd stick a polite note through his door saying that I didn't realise it was so loud, I'd try to find a way to reduce the noise in future but if it's still a problem come and let me know.

 

EDIT: Sorry, just seen your other post. Just contact the housing officer, tell her that you've apologised and are going to try to dampen the noise in future. To be honest, nothing's going to happen unless he continues to complain and they actually do end up monitoring the noise. Even then, I can't see noise occurring once a week affecting your tenancy. Do you have a tenants handbook? Have a look at what their policies are on handling 'noise nuisance'.


"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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Well, all I can really say is that it's up to you where you go from here - just bear in mind that he/she has already chosen to go to a housing officer rather than have a polite word with you about it first. These things have a nasty way of escalating into 'us v's them' situations - if it was me, I'd stick a polite note through his door saying that I didn't realise it was so loud, I'd try to find a way to reduce the noise in future but if it's still a problem come and let me know.

 

EDIT: Sorry, just seen your other post. Just contact the housing officer, tell her that you've apologised and are going to try to dampen the noise in future. To be honest, nothing's going to happen unless he continues to complain and they actually do end up monitoring the noise. Even then, I can't see noise occurring once a week affecting your tenancy. Do you have a tenants handbook? Have a look at what their policies are on handling 'noise nuisance'.

 

Thanks for your reply just think the noise level should have been checked first to confirm the tenant was right I would not have a problem with this.:evil:

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Ironically, the housing officer was probably trying to stop the situation escalating to where the noise levels need to be checked, by having a quiet word and letting you know that he's getting wound up about it.


"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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Going to email housing office and ask what are the guidelines regarding washing machines ect

 

There are six flats all have washing machines mine is the only problem apparently.

Edited by matt v atos

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liasing with the neighbour is a very good idea

 

it might also be an idea to ask for how long this had been going on too.

 

it might well be that its got worse or only started in recent weeks.

 

could indicate something is going unbalaced in the machine or its walked a bit or the bearings are on the way out

if its just ac ase of they've had it for 18mts and just decided to mention in fair enough

but if the noise has changed of recent, its worth an investigation

 

dx

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Probably not a bad idea. At least then you'll have it in writing as to whether you're breaking any rules.


"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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liasing with the neighbour is a very good idea

 

it might also be an idea to ask for how long this had been going on too.

 

it might well be that its got worse or only started in recent weeks.

 

could indicate something is going unbalaced in the machine or its walked a bit or the bearings are on the way out

if its just ac ase of they've had it for 18mts and just decided to mention in fair enough

but if the noise has changed of recent, its worth an investigation

 

dx

 

This info is in post #1

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I would go and speak to the neighbour and ask her if you put the washing machine on could you pop in to hear what the problem is during the day.

 

It may be a lot louder to neighbour but even if it doesn't seem that loud to you it clearly does to them at night and probably keeps her awake.

Your neighbour may well be a light sleeper.

Then you could try muffling the sound and see if what you come up with is acceptable.

 

I would guess that perhaps your neighbour was nervous about speaking direct, some people can get aggressive and take offence when spoken to.

It is easier to reach an amicable solution with your neighbour explaining why you use it at night, than going through a third party.

 

Once you have taken steps to reduce ' the noise' to an acceptable level.

Might be interesting what else your neighbour can hear below?

 

I had a friend who lived in a flat and one of the two residents sounded like an elephant thumping across the floor even though clearly it was without shoes.

Also we could hear them quite clearly just talking in a normal voice.

If there is insufficient sound proofing the council might have to do something about it but if it's just the machine then you might be able to solve that yourself.

 

Anyway you might just meet a very nice neighbour grateful for your genuine concern in trying to remedy their problem. It's no fun being kept awake at night.

If you ignore the problem, the council may put recording equipment in the flat below to monitor the noise nuisance and use as evidence for any action they decide to take.

 

So let them know you are in contact with the neighbour in an attempt to find an amicable solution for you both

and then let them know when you've how and when you managed to resolve the problem.

 

It may be useful to them as I'm sure this is likely to be a fairly common complaint in flats. Good luck.

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Thanks for your reply just think the noise level should have been checked first to confirm the tenant was right I would not have a problem with this.mad.gif

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I do understand your annoyance, Matt. Unfortunately, once they start getting equipment in to check the noise levels, the situation has already escalated and I'm sure that's something that the Housing Association (and you, really) would prefer to avoid.


"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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Just sent for a copy of guidelines regarding washing machines and noise levels.

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I do understand your annoyance, Matt. Unfortunately, once they start getting equipment in to check the noise levels, the situation has already escalated and I'm sure that's something that the Housing Association (and you, really) would prefer to avoid.

 

If you made a complaint one would not be suprised if your complaint was checked out first in case it was being exaggerated.

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If you made a complaint one would not be suprised if your complaint was checked out first in case it was being exaggerated.

 

Fair enough - as I say, I understand why you're annoyed. Lets see what the HA come up with - you should have a much clearer idea of where you stand when they reply.


"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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Fair enough - as I say, I understand why you're annoyed. Lets see what the HA come up with - you should have a much clearer idea of where you stand when they reply.

 

:wink:Good point Thanks

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