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hi,

i had a loan with this company and managed to pay it up but they refuse to close my account.

i have a gambling problem and know at some stage i will take out another loan with them which

is why i asked them to close it and to never re-open it again

 

can they do this?:-x


regards

hunterandthehunted

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They can keep it open, but if you request them to delete all your information under the DPA, they must comply. You could also make a complaint through the OFT as they would be in violation of their credit licence.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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hi,

funny that as they said they can keep all my details for 5 years under DPA


regards

hunterandthehunted

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hi,

i had a loan with this company and managed to pay it up but they refuse to close my account.

i have a gambling problem and know at some stage i will take out another loan with them which

is why i asked them to close it and to never re-open it again

 

can they do this?:-x

 

I would confirm it all in writing but you need to be serious about beating your gambling addiction. Good luck..

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they told me that they closed my account but all they done is deleted a letter from my username and then

informed me about it


regards

hunterandthehunted

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they also told me this... Record retention obligations under the UK Money Laundering regulations dictate that we store your data for five years from date of processing


regards

hunterandthehunted

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Ask them to quote the specif regulations that say they MUST keep your info despite you legally requesting them to remove them after your account has been closed.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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