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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
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    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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mortgage ppi from 1993??


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hi, am new on here and probably in the wrong place but here goes.

 

We have had our mortgage since 1993 not sure if there is some kind of timescale for making a complaint

 

we feel we were missold our protection due to the fact my husband was on full pay for 6 months in the event off sickness or accident.

 

Also we were led to believe that we might not get the mortgage if we didnt take this policy-

 

I actually have this in writing from the britannia.

 

It does state on the letter our right to cancel,

but immediately after that it states in bold capital letters

 

NOTE- THIS PRODUCT MAY BE COMPULSORY WITH YOUR MORTGAGE.

 

Would that have been correct??

 

Thanks in advance

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Hello and Welcome georgia099.

 

I have moved this thread to the PPI Forum, hopefuilly you'll get some help shortly.

 

Regfards,

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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def not correct

 

that sounds like a slam dunk guaranteed reclaim.

 

should be worth £1000's

 

do you know what you have paid per month on PPI?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you'll be surprised!!

 

if you are bring charged monthly interest on the monthly PPI payments

 

then use the foscisheet

 

if it appears you are not

 

then the statint sheet

 

however you need to input EVERY PPI payment, its amount and date.

http://www.consumeractiongroup.co.uk/forum/showthread.php?330996-Latest-Spreadsheets-PPI-Claims-and-Charges-Claims-Dec-2011

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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stay seated when you get the total!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

got excel?

 

if not download open office

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Hi

 

got my brother on the case with regards to the spreadsheet but in the meantime have called britannia

 

to register complaint just to get the ball rolling.

 

The advisor on the phone says that it probably was compulsory as a condition of a possible deal on mortgage!!

 

Dont remember any deal but however she asked me to send copy of this letter as is pre 1999 when they changed their systems

.

What do you think??

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no such thing as compulsory PPI!!

 

shame you didnt record that call

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

  • 2 weeks later...
no such thing as compulsory PPI!!

 

shame you didnt record that call

 

dx

Ok got a response today.

 

Apparently we were introduced by a broker.

So the Britannia didn't advise us; the broker did .

It was Britannic not Britannia that advised us and they say we should take our complaint to them.

 

However it was the mortgage product we are complaining about with the compulsory payment plus so I think it's Britannias responsibility as I believe that although mortgage lenders can actually insist on ppi, they cannot insist iTunes be theirs.

 

Britannia say to direct complaint to Britannic as not their problem.

 

Don't think I'm going to get anywhere with this as was 1993 and I don't have any other records and doubt Britannic will have either from so long ago.

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Ok got a response today.

 

Apparently we were introduced by a broker.

So the Britannia didn't advise us; the broker did .

It was Britannic not Britannia that advised us and they say we should take our complaint to them.

 

However it was the mortgage product we are complaining about with the compulsory payment plus so I think it's Britannias responsibility as I believe that although mortgage lenders can actually insist on ppi, they cannot insist iTunes be theirs.

 

Britannia say to direct complaint to Britannic as not their problem.

 

Don't think I'm going to get anywhere with this as was 1993 and I don't have any other records and doubt Britannic will have either from so long ago.

 

Lol didn't mean I iTunes meant to say they can't insist it must be theirs.

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there is NO legal requirement for PPI

 

the ONLY thing you must have is building insurance

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

they are making comments so they must have the data

 

why are you saying they dont?

 

have you sar'd them ?

 

they cant just fobyour off without proof

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Britannia have sent a load of bumpf with their letter

 

but they say Britannic advised us so it's their problem.

 

I'm saying I don't have any paper work relating to Britannic ??

 

But my argument is that we were sold a policy that wasn't required by law, however will quote you a paragraph from a copy of the mortgage advance that Britannia sent us;

 

Buildings and contents insurance will be arranged under the multiguard scheme of the society and additionally Payment Plus insurance must be taken out. Should either policy be allowed to lapse before the first anniversary of completion of the advance the society reserves the right to withdraw all discounts and revert during the first 12 month period the rate of interest to the society's standard variable base rate.

 

 

So I presume this is the deal they were on about.

 

Does this help??

 

Sorry for being a bit thick but heads a bit mashed with it all x

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that cetainly does help.

 

thats very damning , whoever is writing that is your target.

 

can you scan docthat up please?

 

very interesting.

 

you dont HAVE to have anything other that building insurance

unless you already had it.

 

so this could be more than PPI mis-selling here

 

 

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc using paint program

but leave all monetary figures and dates.

*********************************************************

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

try www.pdfescape.com TO BLANK STUFF,

*************************************************************

or

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or use www.pdfmerge.com

convert existing PC files to PDF [office has an installable print to PDF option]

..

 

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

try and logically name your file so people know what it is.

though dont use full bank names or CAG in the title

i'e Default notice dd-mm-yyyy TSB

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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