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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Benefit Fraud Help


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Hi! Ive no idea if anyone can help me here, I had an Interview Under Caution last October about my boyfriend living with me. Their main issue seemed to be that he had signed a birth certificate for our daughter. It is clear on my bank statements (that I have to assume that they have) that all of the bills, shopping ect are paid by me, but I have had a letter today saying that they are suspending my payment:::

 

'In accordance with the Benefit Regulations becuase I require further information. Before I can reinstate your claim I require the following information by no later that 13th March 2013 otherwise your claim will be terminated from the 12th September 2011 and you will have to make a new application. This may result in a loss of benefit. I refer to the interview with Mrs _____ & Mrs ______ investigation officers on 12th October. I have considered all the information and deemed that you and Mr _____ as living together from at least 12th September 2011. In order for me to assess your benefit from 12 September 2011 I require the following:

 

I require one piece of documentation for Mr ____ to confirm his NI Number

 

A second proof of identity is also required for Mr ____ in addition to that provide for proof of their NI Number

 

Proof of Mr _____ income since 12 September 2011. As the evidence requested goes back to September 2011 I will accept a print out from his employer of all wages received.

 

Written confirmation of all bank accounts help by Mr _____ and the balances of these accounts. If your total capital is more than £5500 please supply evidence of these accounts. This maybe current and savings bank/ building society/ post office accounts, shares, stocks, bonds and any other investments. Your statements/ bank books must cover the last 8 weeks.

 

If the above information is not received your claim will be terminated from 12 September 2011 and you will be overpaid Housing Benefit of £6278 covering the period 12 September 2011 to 17 Feb 2013. If you wish me to consider reducing this overpayment by awarding underlying entitlement you must supply all the evidence as details above. If this is not provided by 13 March 2013 the overpayment will be as detailed above and recoverable from you.

 

How the heck am I supposed to get that info?? Also all of that info will show that his address was not the same as mine surely?? Aargh!!!

 

Thank you for your help in advance :( xx

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You need to appeal the decision in this letter. Basically what they are saying is they've decided that you've been living together and want to assess your boyfriend's income to see if you're still entitled to benefit during that time and calculate any overpayment and ongoing award.

 

You must write to the benefits section saying you appeal and provide proof he was living elsewhere and not financially contributing to the household.

 

When he signed the birth certificate, what address did he give?

 

Can you get help from CAB or Welfare Rights with the appeal? These types of appeals are difficult and specialist help is a good idea to help prepare your case.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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The birth certificate is the main problem as he left the room while we were going through it and no other address was given for him as the question was not asked.

However that was signed in July 2011 and the letter gives a date 2 months after this.

 

Are bank letters and bills ect showing a different address along with a forwarding address given to a different council enough or would I need more than this?

And can I request copies of all data held on me (under the councils data protection policy?)

My next step was to contact CAB on Monday morning to see what advice that they can give me.

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The best thing is to show that he pays bills at a different address (rent/mortgage/council tax/water/credit etc), that things like vehicles and doctor are registered at the alternative address, plus any car insurance.

 

Does he sleep over at your address? Does he make any financial contribution, and if so is this financial contribution to the household or child maintenance? Does he pay for anything at your address - for instance sky tv? Does he have anything registered at your address, for instance credit agreements or a car? Does he keep anything at your address?

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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The maintenance agreement that we have in place is a car that is in his name that I have use of. (My house is in the middle of nowhere and since my little girl started school this had been essential) It is in his name but registered here as it is kept here. He has his own car that I am not on the insurance for and do not drive (of course). No financial contribution to anything else, all of the bills come out of my bank account. He has been registered on the council tax at his Mums house since around November but was on no register before that (there is 2 other people at his Mums so there was no difference to the council tax hence why it didnt get done before). Im sure that I could get copies of bills ect to his Mums address and a copy of the address he is at with his doctors. There is a pair of trainers and a few t shirts here I think but nothing else, and none of his mail comes here. He stays maybe once a week if that which I told that at the IUC.

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So it sounds like the two pieces of 'evidence' they have is a birth certificate not indicating he lives at an alternate address and a car in his name registered at your address.

 

I suggest with your appeal you provide:

 

Proof of his car registered at his address

bank statements/credit card statements for the entire period showing his address

Any bills in hills name at his address

A letter from the dr's surgery (if they'll do it, you may have to pay) confirming when he registered with them, at which address and is currently registered.

A letter from his Mum confirming how long he has lived there, that he still lives there and whether he pays board.

If he's employed, a letter from his employer confirming the home address they have for him

Anything else you can think of that would corroborate his address - for instance any contacts he's had during the questionned time period with authority and had to give his address (HMRC, police etc)

 

A covering letter, appealling the decision that you were living together from 12th September 2011 to present, explaining your current arrangements with your boyfriend and his current address - how long he's lived there etc, previous addresses for him if relevant. Seeing CAB is a good idea, they should be able to help with all of this.

 

Your benefit may be stopped if it hasn't been already and you may need to make a new application if this happens.

 

Can you remember if they had any other evidence at the IUC.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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Hi! Thank you so much for your help :) I will try and get all or the majority of that information to send along with my appeal letter. I think that the birth certificate was the main thing along with the car. Oh and that his vehicle had been seen here by a member of staff who drove past on her way to work, but unless I could confirm the dates with them of this then he may have taken the car I have use of or left that car here. (He has another car which they never asked about). (I was never shown this evidence in the IUC and that was how it was put to me).

 

He was sent a letter from the council asking him to attend an 'informal chat' about 3 weeks ago but he didn't attend so Im not sure if they have taken this as him being unwilling to confirm my version of events and therefore going ahead with sending this letter.

 

I have got a letter from the council that he was under prior to moving to his Mum's address stating that her address would be his new address so I will include this as well.

 

Am I able to request all of the evidence that they hold in order to have a better understanding of what I should provide them?

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