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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Minicredit !


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Maybe so but that is only a small part of any such deliberation/ investigation it is obvious that regard must be given to Ts & Cs of a contract otherwise there is no pont to the investigation of a complaint.

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Fair point!

I stand corrected!:doh:

2nd July 2012 EarlyPayDay a/c Cleared!:-D

26th October 2012 Wonga,Go Cash & Pounds to Pocket CLEARED!

30th November 2012

Pounds to Pocket CLEARED!

Payday Express CLEARED!

Speed Credit CLEARED!!!!

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Too many years of dealing with FOS, OFT, ICO gives one an insight in to how the regulators work (or don't on 0ccassions).

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

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If they say fraud or even suggest it, you MUST report them to the oft. They are under investigation by the oft and have 10 weeks to change their ways or be closed down.

 

I did report them to OFT and gave witness statement on the phone. You see how Minicredit found my CPA cancellation letter now which they had disregarded before. So on 21.03.13 they waived some debit attempt fees in amount of some 50 pounds off my over 1000 balance yet admitting they received the letter on 04.03.13 (I sent it on 21.02.13) - what a delay on their side. Anyway they only acted so after OFT complaint to cover their back regarding CPA misuse.

Renegade, please what is your opinion about their hardship form? Should I fill it then or keep refusing?

Are they ever going to accept repayment offer of initial loan and interest or remain stubborn and apply for ccj after the 120th overdue day?

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Its up to you if you want to fill it in, just remember that if it goes into ANY detail, then they shouldnt be asking for it. Only a court can order it to be released. The ONLY I&E form they NEED is a simplified budget summary and sign it as a statement of fact. If they refuse this, then any court action would go against them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Thanks. I dont even have much time to calculate things and fill in their detailed form. I stick to basic I&E i gave them. Need to write another email to them and I just waste so much time for dealing with minicredit when I have other PDLs to deal with.

They should be closed down by OFT but I dont believe that will happen.

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Almost all PDL's have 10 more weeks to get their acts together or be closed down. Thats why every complaint is important. If people dont complain, then they have no right to complain about the way they are treated.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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I know for a fact that the form does go into detail.

It is a decision that most people in debt have to make. The whole point of a budget in the form of the CFS is to standardise the issues.

NEDCAB do a good online one with guideline figures.

 

They also need to remember that just because it is in a contract doesn't make it automatically legal. Unfair terms and conditions spring to mind.

Any opinion I give is from personal experience .

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It is a detailed form and they want details of every creditor and dates. This is not in the loan agreement that I have to provide this hardship form and any documents as a evidence. I didnt find anything in OFT irresponsible lending and debt collection guidances that says I have to provide a detailed I&E form and necessary documents to evidence financial difficulties to be only considered for a repayment plan. I think that being in a debt management plan is enough evidence of ones financial difficulties.

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Usually if you are in a debt management plan the DMC provide each creditor with the CFS or similar. If discredit are refusing to take that on board in my opinion that is their problem.

However my attitude to PDLs is. rather gung ho. When i first got in a mess with them i paid the ones that were reasonable and didn't pay the others until they changed their attitude and came up with a reasonable amount and plan.

Discredit are still waiting.

Any opinion I give is from personal experience .

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Hi Fletch so you still have outstanding and increasing balance with discredit? Is it over the 120th day overdue? Did they mark your CRA file and try with a ccj? I am asking as Id like to know what to expect when my loan reaches that 120th day. I will keep offering them repayment of original loan and interest and one default fee over 10 month deducting ea

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That excuse wont work pat. The best way to do it is to send a postal order and deduct the cost of the PO and stationary used from the total debt owed. You are within your legal rights to do this as they are refusing a valid payment method.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi Fletch so you still have outstanding and increasing balance with discredit? Is it over the 120th day overdue? Did they mark your CRA file and try with a ccj? I am asking as Id like to know what to expect when my loan reaches that 120th day. I will keep offering them repayment of original loan and interest and one default fee over 10 month deducting ea

 

Hi Pat.

So far as i know the debt has levelled out but i haven't heard from them for a few months. They have marked my credit file with a default but they have not issued a S87 default notice. Lots of threats but nothing concrete. To be honest i may not hear from them again as they know i have enough on them to counter claim for damages.

Any opinion I give is from personal experience .

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That excuse wont work pat. The best way to do it is to send a postal order and deduct the cost of the PO and stationary used from the total debt owed. You are within your legal rights to do this as they are refusing a valid payment method.

 

Until I agree with them any reasonable balance I will only pay them through my dmp. If they dont accept cheques its their problem. I dont know what I actually owe them as the balance is in dispute.

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Hi Fletch

So they will never negotiate to agree a reasonable balance to both sides. But they do mark default on credit files. Did you try to rectify it with CRAs?. Can they

mark a default without first issuing a proper default notice?

I think now that they dont care if a few customers like us wont pay them that unfair excessive amount of money they just demand because a majority of people being unaware and threatened will pay back anything they want. Their action to extortionate money from customers in a legal way works fine for them, I believe.

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Hi pat. Yes they do not need to issue a DN prior to marking a default. A letter saying they intend to mark your file is enough. I did try to get it removed but to no avail. If you are paying through the DMP just make sure they only get what they deserve.

Any opinion I give is from personal experience .

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Fletch is partly correct. They still need to issue a letter that says they intend to issue a default, but they need to give you a decent amount of time and tell you how to rectify it in that time. They cannot use it as a threat or blackmail against you.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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A default notice must allow 14 days to rectify the default if it is not rectified the default is placed at anytime after the expiry of the time limit, the ICO states that this should usually be within 6 months of the cause of action.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Yes there is time to rectify things but Fletch tried but to no avail. So they will mark a default on my files because I cannot pay them over 1000 and I have to live with it. Anyway I keep the dialogue with discredit and keep you guys informed. I hope this and other threads about minicredit will attract other troubled customers of theirs. We need to spread a word, we need more people to make complaints to OFT about improper practices

of discredit. The more evidence, the sooner OFT will enforce them.

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I would have then 28 days to pay over 1000 pounds they demand. Impossible to avoid a default mark in this case. Anyway I think I will stop paying them through dmp as it was confirmed they didnt cash any cheques so monies are like frozen, unused. No point sending them more cheques then, let money go to other creditors.

They will mark a default but wont agree to a reasonable repayment plan and probably wont apply for a court action. So

I will be stuck with this debt. Even when I raise enough money later on and send them full payment of 372 pounds (original loan and interest) by postal order or pay by a prepaid card, the rest of the balance they unfairly charged, will remain on my account with them as outstanding debt. If they sell it to any debt collection agency I will be harrased again over this debt. This is nightmare.

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Pat try not to stress. A default on your credit file is,it seems,inevitable but i suspect you have some already. If you stop paying the account will probably go to opos who will be more amenable to arrangements and full and final settlements. I am hoping beyond hope that in a few weeks time they will lose their ccl. Of course they will still be allowed to collect monies owed.

Did you know that my predictive text on my tablet puts discredit when i type minicredit. How appropriate

Any opinion I give is from personal experience .

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There is still another 2 and a half months yet before they even consider doing anything

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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