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mickrick

Harveys demanding balance before shipping (not delivery)

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We ordered a sofa from Harveys on Boxing Day. My wife has rung several times about it and the last couple of times they "suggested" we pay the balance for the sofa in advance as this would speed delivery up considerably. My wife rang again just now and was told they will not ship the sofa from England to Northern Ireland until the balance is paid. Is this proper?

 

Surely once they have our money they can make us wait as long as they want before delivering (we had the same thing happen with MFI many, many moons ago and this has tainted our faith in furniture companies).

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If you send the balance, make 'time of the essence' and stipulate say 14 days especially if they are already over time. On the 14th day if it hasn't been delivered, you can then cancel the contract and get a full refund.

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Does this time stipulation need to be made in writing?

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If you are going to send them the outstanding balance, you can send it in a recorded deliver letter at the same time. Make the 'time is off the essence' bit in bold lettering.

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