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    • Do you work for a Fibre provider? I recognise some of the terminology.  I know this seems irrelevant but would be interesting to know. I am still reading this but it does seem to resonate quite well. Might be able to offer some advice 
    • The letter received on the 24 is the papdc???    So I should delete that paragraph from defence ??
    • It occurs to me that now you on the verge of a trial that you must been offered an opportunity to go to mediation. Is that right? Did you go to mediation? If so what happened? If you didn't go to mediation then why not?
    • Thank you for these uploads. I've had a look at the documents – both your claim form and the defence. They are both pretty sparse but from what I see, I'm afraid that I don't rate your chances of success very much. Why haven't you sued Interparcel or Evri? I asked you earlier on to post a bullet pointed chronology – and you haven't done that. I think we need to see the whole story. You bought an item from Amazon Germany – what date? The item failed – what date? You notified Amazon within the warranty period – what date? They then said you were outside the warranty period – why? You then sent the items back to Amazon – who made the arrangements for the return? You chose Interparcel – why? I don't see where parcel2go comes into it. They aren't a courier company they are simply brokers. I then gather that it was transported by Evri and it was lost while in their care stop You really have given very little the story either to us or to the court's or to the defendant. You came here in April for some advice but rather than answer our questions you went off on your own and am sorry to say I think that you might have thrown this case away. Give us more details and we will see if it can be rescued. You may find that you are in a position where you have to abandon this case and then go directly after Interparcel or after Evri. This would mean that you have sacrificed the claim fee on this particular case but at least you stand a better chance of getting your money back. Please answer the questions. It's very tiresome asking you questions and then not getting responses or having to chase you for them.     Also, have you prepared a witness statement and a court bundle? If so, where are they? If you haven't – then why not
    • after mugs cause they get given so much free money that goes straight in their pockets, the original banks see none of it...off so many ex pats thanks to those fake dubia websites and their scam stories...
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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More Than contents insurance won't pay


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Hi, advice please? I have made a claim on my contents insurance (1st claim in over 5 years), my son lost his mobile phone at a music gig, it is nearly 2 years old so he has not got the receipt just the box with iem number and charger and earphones. They say without proof of ownership they won'y pay! It doesn't mention this on my certificate nor did they say this when I took the policy out, and after thinking about it, I don't have receipts for over 90% of my possessions and home contents! so this makes my whole policy useless, it can't be legal surely?

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How did you or your son buy it?

 

If it was by ebay or a card payment these will normally be enough.

 

Alternatively a lot of the High St chain stores can print a duplicate receipt if you ask them and they took your name and / or post code

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Thanks for your reply, unfortunately it ws nearly 2 years ago and bought it with his birthday money, cash and he is not even sure which shop, but thinks it was a Comet! which is closed down, my point is, as I said that I only have proof of ownership of about 2% of my possessions, the ones I bought recently so my insurance is useless if they won't pay out!

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Contact the network and see if they can provide proof of usage with the IMEI number - this should match up to the box and should be enough.

 

I deal with contents insurance, and you are expected to be able to evidence some things - mobile phone claims are one of the biggest areas for fraud which is why insurers often place a higher burden of proof on claims for them.

 

I would suggest though that you do a full inventory of your property (particularly the high value items), with photos in the event you need to make a claim.

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