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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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House of Fraser-expired gift vouchers


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Hi all,

 

I have around £500 gift vouchers for HOS, they expired on Nov 2011.

 

An initial call to HOS, and they said "we will not renew the vouchers they are not valid anymore"."It says clearly that they have expired"

 

My question is are they allowed to get away with this. They have my £500 pounds and effectively have withheld my credit.

 

Can anyone tell me what the law on this is and how I can proceed with Dealing with HOS?

 

Best Wishes

 

BB

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Unfortunately gift vouchers are subject to the terms and conditions specified by the trader. Part and parcel of buying them is the acceptance of these terms.

 

I guess that the fact that over 14 months has passed since their expiry doesn't add anything to a request for a re-issue under goodwill.

 

Sorry that I can't give you more positive news.

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Yep. I could see them offering to accept them within a month of the expiry date, but definitely not over a year later. The onus is on the holder of the gift voucher to use them as per the stated T&C's. If you dont use them, then you lose them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 3 weeks later...

It is a problem that most people dont think about when buying vouchers and one that comes to the fore when the shops selling them go bust. Write to Head Office explaining why you have such a large amount of them and why they havent been used and ask for replacement vouchers so you can purchase (whatever) a particular item you have had you eye on. If you dont get any joy then you can try TV's watchdog in the hope that they may be embarrassed into reconsidering.

A problem with vouchers is that they are normally given as presents and any contract is with the purchaser. If they were given to you by one person then get them to write to the head office as Hof F actually owe them a service and there is the possibility that they could be hit for the non-performance of the expected service even though time has gone by. They are not time sensitive like theatre tickets so it is worth an initial shot.

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I really think to have left them so long it is very unlikely that you will get anywhere its not as if its just a few pounds its quite a lot to have hanging around for so long.

If I have been of any help, please click on my star and let me know, thank you.

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