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Orange Broadband dissconnection charge on out of contract service

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I have tried to find specific information on this but so far been unsuccessful.


I have had an orange phone and broadband package for over 4 years - I have never renewed my initial 1 year contract but just allowed it to roll on. I had no complaints so stayed with them. However I am now moving house and no longer need this service and want to terminate it completely. I am not in the middle of a contract but they are demanding a £30 disconnection fee. The exceptionally unhelpful customer services informed me that I could transfer my account to another service provider for free but to leave the service completely would incur a charge.


so my question is:- is this normal? is it allowed? do I have to pay it?


many thanks in advance for any information on this.

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I would be tempted to ask orange which part of their T&C states this disconnection fee if you are out of contract.

However, if you are moving house you do not actually need a disconnection, just go with a new ISP at you new address. There is nothing special about Orange.

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i believe the £30 disconnection charge is waived if you transport your number or broadband service prior to disconnection


i have just left BT to go to sky, sky stated this fee is waived on transport of service


ask orange and your new service provider on this policy

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This is a standard charge by more or less all broadband providers. I believe it is made due to them having to actually disconnect your service rather than it simply being ported over to a different provider. I'm not sure but it may require someone actually visits the exchange to disconnect you, which is what the charge is for.

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