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    • As a former NHS manager in a mental health trust... I agree 100% with the actions recommended by stu007.  And I would make especially clear in your letter(s) of complaint that you are extremely concerned about the whereabouts of any confidential letter that was intended to be sent to you in the handwritten envelope.  (Indeed, the fact that a handwritten envelope addressed to you was used would suggest to me that they definitely had something to send you.  It also sounds a bit odd to me that the envelope was handwritten).   As well as complaining in writing to them, I'd contact the clinical team by 'phone first thing on Monday, explain what's happened and tell them to ensure that any confidential information about you that has been sent to a third party must be recovered immediately, and you want confirmation of that.  Well that's what I'd do - see if others think it a good idea or not.  If that had happened at my trust, heads would roll.   There's another poster on these boards called "think about it".  They're involved (I think) in GP practice management and may have some comments too about patient confidentiality.   Oh - I think I would include a photocopy of the handwritten envelope in my complaint to the trust and the ICO.   (I've got to ask - can you say what trust it is?  Don't say if you don't want to.)
    • Hey, thank you very much again for your replies!   - We go to the branches and ask for business accounts, but as I give them my personal name they register them as sole trader accounts in their systems, regardless of my company name being on the agreement.  Suspended our services for high volume messaging -- that is not explicitly covered in terms and conditions Send us letters referencing wrong terms and conditions that we did not sign Terminate the contract and come with a random balance number. We argue unsuccessfully, but they don't follow up with the requested deadlock letter. Pass our account to Lowell in 2017 I pick the account back up when I notice it is affecting my credit file in 2020 I work on the case for about three weeks and file a complaint with CISAS I give Lowell my contract and they see it is my company's name on it so they pass it back to Vodafone Vodafone wants to settle my account quoting they should not charge me anything on the first place and they offer £250 as a compensation for distress. I mistakenly accept the offer because of confusing wording and thinking that the third party adjudicator was already involved in the case, although they would basically get involved on the later stage.  I make a complaint as per CISAS and try to reverse the settlement in the system and have third party adjudicator having a proper look into my case and hopefully reward me a much fairer compensation for all the damages.    I have made a SAR request with both Vodafone and Lowell so far, but still waiting for the Vodafone to send it.    I am now waiting for CISAS to respond, but because I am still upset how much damage this has caused me I am considering taking them to small claims court.  For that I am researching what are the acts I would have to reference in that case.   Obviously Consumer Rights Act 2015 and then Data Protection Act 2018 and perhaps some acts regarding entering into contractual agreements -- can you help with that maybe?        My main concern at the moment is to how to express claims well in a legal language, because £250 they offered feels just patronizing given that there has been everything clearly written in black and white, yet I have had to go though this damaging and humiliating experience. 
    • Cooling off periods do not apply to faulty items. The cooling off period relates to a distance purchase of an item which is of satisfactory quality. Where an item is faulty then it become subject to the rules under the Consumer Rights Act
    • I understand the cooling off period for online purchases, but this is a little different due to the item being collected/paid in person.    A used item was recently sold by auction on eBay. The seller inspected, paid with cash and collected the item in person.    The buyer is now claiming the item to be faulty.    If this transaction was completely remote and the item posted, I would absolutely expect the buyer to be entitled to a refund.    But as the transaction happened in person would the point of the money changing hands be when the contract is made? Therefore not giving the buyer any cooling off period?   I think this is the key information; Used item Paid in person Working when collected Private sale   Thanks!
    • This article has some useful information on how things are working during the Covid crisis.   https://www.theguardian.com/money/2020/jun/06/a-guide-to-probate-everything-you-need-to-know   HB
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Surfer01

Bluecrest Health Screening

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My dad who is 87 has had a pamphlet from Bluecrest Health Screening advising of a complete health check for £99. He is of the impression that they will find something wrong with him that the NHS has not been able to find.

Are the Bluecrest genuine or are they con artists out to fleece people? Please advise.

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http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

 

 

 

 

Advice & opinions given by patrickq1 are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional

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Thanks. I am aware of the site but still do not know if it is worth it or not. I have read feedback that some get you to go along for the £99 but when there use scare tactics to get you to buy additional services.

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To be honest at 87 if he feels ok dont worry, if you go for a health checkup there will be somthing wrong with everyone and if nothing else I can almost say for certain they will say his cholestorol is high, if he is worried go to his usual Dr who has all his records. having said that if he has the money and wants to spend it on health screening fine as lone as he dosnt start paniking whan there is somthing not 100% right


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To be honest at 87 if he feels ok dont worry, if you go for a health checkup there will be somthing wrong with everyone and if nothing else I can almost say for certain they will say his cholestorol is high, if he is worried go to his usual Dr who has all his records. having said that if he has the money and wants to spend it on health screening fine as lone as he dosnt start paniking whan there is somthing not 100% right

You have summed up why I don't want him to go to Bluecrest, but he is convinced that they will find something wrong with him that the GP has missed. Driving us up the wall at present as difficult to argue with a cantankerous old man! :wink:

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Yep kn ow what its like he probably wont be happy until he has got somthing wrong (even if its only minor) and then he can drive you mad with his health problems, if he thinks the GP has missed somthing ask him what he thinks he has missed and then cart him off to his usual GP again and when he tells him he is fine get him to take you out for a drink on the money you have saved him:-) best I can suggest is trying to persuade him that the Dr who has all his records is the best to treat him, having said that if he wants to spend his money tell him to go private and then tell him how much it will cost him he may change his mind or not as the case may be.


If I have been of any help, please click on my star and let me know, thank you.

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the problem with some of these 'screening' operations is that it;s a case of preying on the 'worried well' as if the Numbers Needed to Treat for the screenings were low enough then the NHS would be doing the screening or that decent GPs would be watching for early signs of ( and in some cases cashing in on the QOF points) and referring once significant risk / early signs were apparent.

 

At 87 there is also the risk of them finding something that you will 'die with' and causing undue worry, rather than something he'll 'die of ' , very few people will make, their mid 80s without some element of diseases of ageing , even if they have been 'good' in terms of smoking, drinking , diet and exercise.

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