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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Not sure where to ask this..T-Mobile...


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Wasnt sure where to ask this, have just got off the phone to T-Mobile who inform me that they have barred calls on my phone due to last months bill not going out-they havent bothered to bl**dy let me know till now, and only did that by barrinjg calls and diverting an attemptd call to their operater. It seems the bill went out the day my bank levvied £110 of charges on my account, therefore the only reason bill bounced was the bank. ANyway, aswell as my bank charging me for bouncing the dd (have written and asked for refund it as part of my action-preliminary letter issued on fri) T-Mobile tell me they are charging me £23.50 for the dd bouncing?!!!!! Apparently this is in my contract-my monthly bill is only £15 fgs.. Is this allowed, it seems pretty excessive to me, and had i known they would charge for bounced dd i wudnt have signed up for the sodding contract-this has never been made clear at any point to me..any comments gratefully recieved. Off to try and calm down-i am SICK to death of every bl**dy company in the country charging for any excuse they can extortionate amounts of money..

tia hippy.. (scuttling off to try and calm herself).xxxx

Abby acct 1, Preliminary approach letter issued 7/4/06

Natwest, result, full refund given, and more!!

T-Mobile, RESULT, refund given!!

DPA Request letter Abby, acct 2, issuing soon

 

Everythings Relative..(updated)Charges 'owed' to date = £225

One day the world will be fair... Maybe....

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Thankyou!! *sighs with relief*, another one to add to the list then.. so wud i just go through the same process as with the bank but change the template letter slightly? I assume it would be a very basic version of the prelimary approach letter..I am assuming it is the same law/regs that this kind of unfair chargeing comes under even tho it is a mobile company and not a bank?? thankyou. x

Abby acct 1, Preliminary approach letter issued 7/4/06

Natwest, result, full refund given, and more!!

T-Mobile, RESULT, refund given!!

DPA Request letter Abby, acct 2, issuing soon

 

Everythings Relative..(updated)Charges 'owed' to date = £225

One day the world will be fair... Maybe....

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onelast thing, just wanted to check, i have amended the letter to what i think is ok, in the template there is a paragraph which says

 

**Additionally it has now been confirmed that your particularly high level of penalties are considered to be unfair per se by the OFT who reported on the 5th April 2006 and are therefore presumed to be unlawful in the absence of specific proof to the contrary.**

 

does/will this relate to a phone company aswell as the banks?just need to know do i need to remove this?

sorry to be thick.. tiaxxxx

Abby acct 1, Preliminary approach letter issued 7/4/06

Natwest, result, full refund given, and more!!

T-Mobile, RESULT, refund given!!

DPA Request letter Abby, acct 2, issuing soon

 

Everythings Relative..(updated)Charges 'owed' to date = £225

One day the world will be fair... Maybe....

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Share on other sites

thankyou very much, letter done and will be issued this arvo. Thankyou for all the advice! Another one to add to the list!! xxxx

Abby acct 1, Preliminary approach letter issued 7/4/06

Natwest, result, full refund given, and more!!

T-Mobile, RESULT, refund given!!

DPA Request letter Abby, acct 2, issuing soon

 

Everythings Relative..(updated)Charges 'owed' to date = £225

One day the world will be fair... Maybe....

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  • 11 months later...

what was the outcome please?

 

I wanna fight t-mobile for my £23.50 too!!

------------------------------------

 

My Claim in Progress against Capital One - 14/03/07 - Offered me £192 GOGW - Wanting £350 inc statutory charges.

My Claim in Progress against Abbey - Standard complaint letter received only

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Just to let you know....T-Mobile were the reason I found this site over a year ago.

 

They had tried to take a DD for a new contract I got. I told them to wait until the end of the month to take payment but they decided not to bother. So when DD failed, they tried to charge me £23.50 and the Bank charged me £30 for something which wasn't my fault.

 

I complained long & hard with T-Mobile and they removed the charges. The bank didn't though, but thats there own fault though because if they had of refunded it, I wouldn't be standing here today with an offer for the full amount which is now costing them £952.

 

Don't be bullied or suckered in and write in to complain.

 

Good luck.

Life is a comedy to those who THINK and a tragedy to those who FEEL!

 

Consumer Action Group = Best Website in the WORLD.

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  • 11 years later...

This topic was closed on 03/08/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Abby acct 1, Preliminary approach letter issued 7/4/06

Natwest, result, full refund given, and more!!

T-Mobile, RESULT, refund given!!

DPA Request letter Abby, acct 2, issuing soon

 

Everythings Relative..(updated)Charges 'owed' to date = £225

One day the world will be fair... Maybe....

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Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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