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    • Yes, but the process starts here... https://ico.org.uk/make-a-complaint/data-protection-complaints/what-to-expect/ This involves making a complaint to GS first before approaching ICO. However, at the time of the complaint, I beleive we'd advise the complainant to ask for some compensation and take it from there. @FTMDave?? No, I meant this forum, The Consumer Action Group, where you're posting right now.😄 (We're in the slow process of rebranding as The National Consumer Service.)
    • And yes, they state their client is EON and that they can return the debt to EON who can either register a default or take me to court. 
    • Thank you. The npower debt was from 2019/2020 until EON took over the account late 2021.   npower had set a DCA on me even though I owed them nothing. I spoke to a customer service agent, following up by email, who confirmed I was in credit . I made a complaint to head office who sent a barrage of emails, changing the amounts each time. According to them, I owed £279.   The debt grew to what it is now as first npower and then EON subsequently failed to put a payment arrangement and direct debit in place to pay off this supposed sum and my ongoing bills.   I was very ill with Covid, struggling in lockdown with a disabled child and informed them of all this.   EON stopped their legal action when I took them to the ombudsman as this was part of my complaint and requested remedy but I have not received a notice of discontinuance.    I would like to set up my own dd to pay them off but am concerned they could still take legal action. I am on a low income and can’t afford to pay them more than a token amount each month.   
    • Thank you guys! @lookinforinfo thank you for the case, it seem to similar with my case which is gold. @Nicky Boy shouldn't be ICO?   Personal data breaches: a guide ICO.ORG.UK   For CAG I found this  The Confidentiality Advisory Group (CAG) is an independent body which provides expert advice on the use of confidential patient information. This includes providing advice to us, the Health Research Authority (HRA) for research uses. It also provides advice to the Secretary of State for Health for non-research uses.
    • HB - yes I agree it is about their paperwork and advice.  I need to be clear in my head what my complaint is.  And what a result looks like for me? (They should never have placed me with the shark with whom I've had all sorts of issues - but I don't think that's my complaint focus -v-  broker) 
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Ge Money and Link Financial


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you ignore them.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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You do indeed and if they chase you then you write to them or whoever is chasing reminding them they are in breach of your s77-79 request. If they do finally send one someone needs to check if its enforceable. If they send a recon you can ask them if they hold the original.

Any opinion I give is from personal experience .

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  • 2 weeks later...

Hi Steve, a word of advice from someone in an identical position.

My PPI was sold through Crystal Windows, via CGU (now Aviva), who were not signed up to the code of conduct as its pre 2005.

 

FOS have had the claim for over 18 months and keep reiterating this in each regular update so I hold little hope of them resolving the issue, ever.

Link bought the debt and equally keep reminding me of my indebtedness to them.

 

Just thought you should be aware, especially if you're considering the FOS route and moreover the fact that Zenith are in administration.

As dx has stated your best option is through the courts.

 

One question for the CAG team. Does the PPI documentation fall within the "any document referred to in it" for the credit agreement itself?

I can prove it wasn't supplied with the executed agreement under section 62 or 63 of CCA 1974

 

Ric

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  • 2 weeks later...

Hello,

 

Thanks for the advice re Zenith I'll see how that one goes...

 

Here is a reply from GE Money regarding the charges and default.

 

I cant see how Link are responsible for complaint against fees as GE Money applied the fees not Link....

 

And if the fees applied are unlawful then the default is incorrect, something they never explained in this letter ie what did they supply to the CFA's.

 

any advice?

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muppet

 

you are wquite correct

 

usual pathetic reply from anyone at GE

 

pass the buck

we are not responsible.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

oh yes def that guy

they put the default on

they aRE responsible

 

I think you need to question why they think someone that 'inherits' a default are the ones to approach.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

GE are ''working'' on the fact that is ''sale'' of the account to Link was an ''absolute assignment'' of ALL the rights, benefits an d obligations of the original account''.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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be funny to see link refund charges!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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be funny to see link refund charges!!

 

dx

Wouldn't it just:madgrin:

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Thanks guys.

 

Just received the credit agreement from LINK (attached), All in order I think.... I will have to begin payments again as they seem to have the paperwork

 

Now do I send LINK the copy letter from GE Money explaining they are responsible for the unlawful charges along with the spreadsheet etc?

 

And the same time letter to GE Money requesting a copy of the default letter sent to me to see if they requested payment of the full amount including charges. I feel GE Money is a waste of time and should just go down the FOS route. What do you think?

 

attachment converted to pdf - dx

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things of note....

you've been offered a discount

ppi reclaim £1187.77

charges reclaim £419.70

total.. £1607.47

agreement is pants.

no total repayable for the loan.

unenforceable.

 

what are link saying you owe?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I have 1,645.96 outstanding lon this loan.

 

Must agree with Dxs statements here unen for sure.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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so that reclaims will wipe the debt.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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so that reclaims will wipe the debt.

 

dx

 

Thanks

I'm dealing with Link who I'm sure wont give it up so easily.

What exactly is wrong with the agreement and how to I approach them with the problem?

I'm sure if I send them the two claims, ppi and charges, they'll just fob me off back to GE money

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I would be inclined to write to them and point out that the prescribed terms are missing and as such the account is unenforceable. Then wait and see what they come back with.

Was that all they sent or did they include terms and conditions etc.

 

Stick with the basics for now.

Any opinion I give is from personal experience .

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