Ge Money and Link Financial

[STEEKO00]

Hi,

 

regarding the charges spreadsheet, what is the 'date to ' is it today's date or the date of the last charge?

 

Also am I only claiming the unpaid DD payment charges or do I also claim the Default notice and calling in notice fees?

 

Thanks

 

Steve

Edited March 3, 2013 by STEEKO00

[dx100uk]

any PENALTY fees'

 

missing installment

DN fee

cin fee

 

 

if they are charging int till today

 

so do you!

 

dx

[STEEKO00]

Thanks dx,

 

 

 

No interest has been charged to this debt since it was sold on 18/01/2011, I use that as the date.

 

So I have the spreadsheet completed with the fees, what do I do now?

 

also

Link, unsurprisingly, have failed the 12+2 day request for the CCA, just printed off a failure to comply letter and will send it registered post tomorrow.

[dx100uk]

post up the soc please

 

now how about getting the PPI one done too

 

then we can send the whole lot off as a mass complaint.

 

dx

[STEEKO00]

Dx,

 

Here is the edited spreadsheet with ALL the charges shown on my statement.

 

Yes PPI sounds good too.

 

I have the single premium policy spreadsheet 'statintsheet v101' I take it that is the one I need? if so the award calculation does not seem to populate after I enter the single premium in I20. I had worked out that 10.18% of each monthly payment was going towards PPI. Is that what I enter for each payment, 10.18% of that months payment? do I also add the single premium as the first entry?

 

Sorry for asking you to explain the spreadsheets in full but want to get them right.

 

Steve

Edited March 3, 2013 by STEEKO00

[dx100uk]

un approved att

please screen out you pers details.

 

dx

[STEEKO00]

oopps should have learnt by now.....edited version now attached.

[dx100uk]

Dx,

 

Here is the edited spreadsheet with ALL the charges shown on my statement.

 

Yes PPI sounds good too.

 

I have the single premium policy spreadsheet 'statintsheet v101' I take it that is the one I need? if so the award calculation does not seem to populate after I enter the single premium in I20. I had worked out that 10.18% of each monthly payment was going towards PPI. Is that what I enter for each payment, 10.18% of that months payment? do I also add the single premium as the first entry?

 

Sorry for asking you to explain the spreadsheets in full but want to get them right.

 

Steve

 

enter each 10.18% of your payment into each row with its date

 

you dont put in the full ppi premium.

 

dx

[STEEKO00]

Hi,

 

I've entered my monthly direct debits, which were honoured, for the time leading up to the default.

 

I have shown the 10.18% figure in the amount of charge column.

 

What do I do now with the spreadsheet? I don't seem to be able to have a total figure populated in the 'award calculation'.

 

I have edited my details from the spreadsheet.

 

Steve

[dx100uk]

somewhere along the line

you have removed the formula.

 

copy and paste each of the 1st 3 columns into a new downloaded copy of the spreadsheet.

 

dx

[STEEKO00]

Thanks DX

 

Thats it now

 

Steve

[dx100uk]

tis better

now change the description to PPI premium for every one

 

change one

copy it

drag over those you want to change

right click paste

dx

[STEEKO00]

All done

[dx100uk]

ok for the PPI :

covering letter:

 

Dear Sir or Madam,

Re:

 

I am writing in relation to the above payment protection (PPI) policy which i believe was mis-sold to me in relation to my

I believe you have not treated me fairly for the following reasons;

· The PPI was added without my knowledge..

· You have been punished by the Financial Services Authority for failing to treat customers fairly and I do not believe that the PPI I bought was sold in my best interest.

Unless you can prove that the policy was fair and reasonable and that I was treated fairly when I was sold the insurance, I demand a full refund of all premiums, and subsequent interest on these payments, that I have paid in relation to this policy. I also expect 8% interest to be added to each payment I have made as this is the statutory amount a court would pay.

I look forward to your full and prompt response to this letter. If this matter is not settled within eight weeks of this letter I shall be contacting the Financial Ombudsman to investigate my complaint.

This letter is in respect of the above account that was issued by

Yours faithfully

or

The Complaints Department

[Lender’s address]

[Date]

Dear Sir/Madam,

Ref – policy number

I believe I have been mis-sold a payment protection insurance policy and would like to request a full refund of my premiums, plus interest paid.

I took out a £xxx loan/credit card at your [branch name] branch on [date] and also bought a payment protection policy which would cost me an extra £xxx over the life of the loan. [The name of the salesperson who sold me the policy is …] The total amount of my premiums plus interest is £ xxxx.

When I took out the loan, I was told that my application would be refused if I did not also buy a PPI policy. The Financial Services Authority’s advice to consumers is that, while it does not breach FSA guidelines, a borrower should not be refused a loan if they choose not to buy an insurance policy.

Possible additional paragraphs – include any which apply to you

[i also told your salesperson that I had adequate insurance cover through a separate income protection policy.]

 

[i said I did not need the PPI as my employer provides a generous illness and redundancy package.]

[You are not allowed to make PPI a condition of taking out the loan unless you include the costs of PPI in the quoted interest rate, which you did not do.]

[in forcing me to buy this policy, you have also breached paragraph 8.6 of the Banking Code, to which you are a signatory.]

I do not believe being forced to buy this policy as part of the loan was a fair and reasonable obligation as I did not need this insurance and said at the time of taking the loan that I did not want it.

I am requesting a full refund of all my insurance payments, plus interest, which total [£ xxx].

If I do not receive a favourable response from you I will pursue this claim through the Financial Ombudsman.

Yours faithfully,

 

and fill this out:

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html

 

for the charges there is a credit card covering letter in the library you could adapt

 

dx

[STEEKO00]

Dx

 

Thank you

 

I've completed the PPI letter, the consumer questionnaire and the loan charges letter.

 

Now do I send one big amalgamated letter with the two claims or two separate letters? Do I add the spreadsheets or keep them to compare the offer they make?

 

I note on the charges letter there is a paragraph regarding default notice removal (due to charges added which is not quite the same situation as mine). Do I alter this to reflect my own situation? Or do this later once the charges have been refunded to strengthen my case?

 

Steve

[dx100uk]

obv yes sri adapt as necessary.

 

1 claim will be PPI = FOS CQ + PPI SOC + covering letter

2nd claim PENALTY charges SOC + Coverign letter

 

staple or paperclip each claim 'pack' together

 

both can go in the same env.

 

2nd class proof of postage will do from PO counter.

 

dx

[STEEKO00]

Thank you

 

Ill post tomorrow and keep you updated.

 

Thanks for your help DX, its been invaluable.

 

Steve

[dx100uk]

yea i think we are all ok

 

lets see

 

dx

[STEEKO00]

Hello,

 

Quick response from GE Money re the PPI. The edited letter is attached. Basically they state that they did not sell me the PPI, it was Zenith (windows) and they (GE Money) are not responsible for the mis-selling of it as they were not present.

Zenith are in administration and they have provided details of who to contact.

 

What shall I do?

 

Also slightly worried there is no mention of the complaint about unfair charges added to this account and that this is their final response (they sent a letter on 7th March acknowledging my complaint with a reference number which is the same number on this letter)

 

Thanks

 

steve

[dx100uk]

no harm in firing off to whom they indicate.

 

though it should be noted

this is std practice for GE

 

they NEVER honour any PPI cmplaints

 

always the same fob off basically

 

it is worthy to note however

 

that under section 56 ofthe CCA they ARE responsible for the actions of their 'agents'

right down the chain.

 

Consumer Credit Act Section 56. refers...

— (1) In this Act “antecedent negotiations ” means any negotiations with the debtor or hirer—

(a) conducted by the creditor or owner in relation to the making of any regulated agreement, or

(b) conducted by a credit-broker in relation to goods sold or proposed to be sold by the credit-broker to the creditor before forming the subject-matter of a debtor-creditor-supplier agreement within section 12(a), or

© conducted by the supplier in relation to a transaction financed or proposed to be financed by a debtor-creditor-supplier agreement and “negotiator ” means the person by whom negotiations are so conducted with the debtor or hirer.

dx

[STEEKO00]

it is worthy to note however

 

that under section 56 ofthe CCA they ARE responsible for the actions of their 'agents'

right down the chain.

 

Thanks

 

I take it from the above no-one has succeeded in this line of complaint? Is this something I refer to the Ombudsman to continue my complaint?

 

I'll print off the letters again to the administrator in the meantime and chase up the charges/default complaint to ensure is hasn't been 'overlooked'...

 

Steve

[STEEKO00]

Hi,

 

I've fired off a response quoting Sec.56 CCA to GE Money and take it from there.

 

Spoke to them about the Charges/Default letter, they don't have any record of it despite it being sent together with the PPI letter!!!, had to send off another copy...

 

No response yet from LINK regarding the copy of the agreement, they have tried to phone me though i'm not answering...they've got 6 days until the 21 days is passed since the 'failure to provide copy of agreement' letter

 

Steve.

[dx100uk]

what 21 days?

 

dx

[STEEKO00]

21 days is shown in the template for the 'failure to provide original agreement' letter. Is there anything else I can do re this?

 

Steve

[dx100uk]

its 12+2 days

 

dx