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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Banned from her own disability tribunal... because of her wheelchair


Michael Browne
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A disabled woman was barred from a tribunal to decide whether she was entitled to benefits – because she was in a wheelchair.

 

Sylvia Middleton, 65, was turned away by security staff in case a fire broke out in the five-storey building.

 

It later emerged that wheelchair users have been denied entry to Acorn House in Basildon, Essex, for three months over the misplaced health and safety concerns.

 

They included others attending disability tribunals and workers attempting to visit offices in the mixed-use block.

 

‘They said they couldn’t guarantee my safety and they didn’t let my wheelchair upstairs,’ said Miss Middleton, who was summoned to the fourth-floor hearing by the Department for Work and Pensions to be reassessed for Disability Living Allowance.

 

‘Why are they holding disability tribunals in a building disabled people aren’t allowed in?’

Divorcée Miss Middleton has been without her £50-a-week payments since December 2011 when they were suspended after an ‘administration error’.

 

She has been managing on her £140-a-week pension in her two-bedroom bungalow in Pitsea, Essex, while waiting for the benefit to be reinstated.

 

After she and her son, Peter, were refused entry on February 2 she was told she would have to wait another two months for her case to be heard – this time 12 miles away in Southend.

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That is ridiculous. In this day and age, we have laws regarding accessibility. Surely they knew she uses a wheelchair, so why did they send her to somewhere inaccessible? I'm lucky - my local tribunal service is on the ground floor.

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  • 3 weeks later...
They were probably testing the lady to see if she could make it to the room without her wheelchair.

 

Devious barstewards

 

Nah, don't think so - this was HM Tribunals Service, not Atos. I imagine it was just routine bureaucracy.

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