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    • We are not offended. But we try to give you advice all the way and you seem to want to go your own way including hiding the identity of the breeder – for whatever reason, I can't possibly fathom – except that during the time that you have been hiding their identity, other animals presumably may have been at risk and other purchasers also may have had difficulty. Had you posted the identity of the breeder here, people might have stumbled on this information and become aware. It seems to me absolutely normal that if you start taking advice from somebody then you stick with it. We are not offended, but is a bit frustrating to feel that we are putting effort into helping you – but in fact you are off doing your own thing and not necessarily in your best interests. Anyway, you've sent a 28 day letter so you have to stick with it. You say you haven't done this kind of thing before so you need to read around and find out the steps involved in taking a small claim in the County Court. Now you have a decision as to whether to look at the advice we give here on that or go to Which? or whoever else you may have been consulting. One of the problems about having gone to Which? is that although they have effectively given you a letter of claim to copy out which gives 28 days before taking legal action, they didn't explain to you that 28 days wasn't necessary and that the pre-action protocol only requires 14 days. So you came away from them not really understanding the whole story and the choices you had. I'm afraid I was find it very frustrating that these organisations which purport to inform and empower consumers don't tell them the whole story.   The reason why Which? gives this kind of softer advice is because they don't want to alienate themselves from corporate interests and they don't want to seem to be to pushy. Unfortunately we have found over 15 years that in order to assert your rights properly, you need to be pushy. The County Court papers are the great Equalizer between you and all sorts of commercial interests including huge multinationals. Still, let's see maybe your breeder will respond within 28 days with something satisfactory. However, you better be prepared and ready to take the next step – if you know what that is
    • When it sounds like a breach of contract which is substantially deprived the purchaser of the entire benefit of the contract – which amounts to a breach of condition which means that the contract can be treated as terminated. After that it section 75 consumer credit act   See if there has been any communication with the finance company. Send them an SAR – do it now.
    • I didn't realise there was much difference, this is my first time doing anything like this so maybe a bit ignorant. Sorry for any offence caused.
    • We probably signed it around Oct 2018 On the original sofa we received back in jan 2019. Harvey’s agreed to replace that one as it basically fell apart within months so the replacement was on the same agreement which we ordered October 2019 We have around £900 outstanding on the finance.     
    • Well don't think I'm being territorial about it, but you come to us for help and then you use templates and advice from other organisations. I don't understand why you mix and match. 28 days is far too long – especially given the difficulties you have had so far. Pre-action protocol only requires 14 days. The 28 day now takes you slap into Christmas and New Year's et cetera and causes additional complications. You should understand that organisations like Which?, Citizens Advice and so forth are all very well but their approach is far too gentle and am afraid that to deal with companies or traders that won't honour their consumer obligations to you, you need to be assertive and keep them on the back foot. I'm not too sure how you think that giving the breeder 28 days rather than 14 days places you at any kind of advantage or that the breeder is likely to be more cooperative. Short, rigid deadlines are far more likely to keep your potential defendant focused on the issues. You have sent the 28 day letter now so there's nothing you can do about it. However I think you need to settle on where you are going to take your advice from and stick with it. We are quite happy to stand aside – and it would be better if you did decide because unlike Which? and citizens Advice we don't get paid and we put our effort in for free.
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Martin Kay's memorial fund - now closed. Total about £3000. Thank you


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A small donation, so wish it could have been more

I am humbled and honored to have been helped on so many occasions with words of support and wisdom from such a wonderful man. RIP Martin x

 

Donation gladly given... Please pass my condolences from myself and my daughter in our own names, Lynda and Emily...xxx

 

"A candle...

 

In a sweet corner of the valleys a candle burns tonight,

A humble remembrance of the souls that lost their plight;

For everyone that's lonely and have no comfort now,

Remember in the morning they'll still be with you now...

I listen to the bells of the church that's close to me

And remember what our Jesus showed us just what we can be...

Our hearts are full of love and grace,

So let us show the world our face...xxx"

 

Sorry to hear news RIP

have donated ,please use forum name navigate,thanks

 

All received. Thank you

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May he rest in peace!

 

Done. You can leave my name.

Received - Thank you

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Done with great pleasure.

 

Have not used the site much recently, but this place saved me and it wouldn't be possible without great people like Martin giving so much of their time to help others like me in desperate times.

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Processed small donation a little while ago - Real name is no problem

 

I wouldn't be standing on my own feet (just) no were it not for Martin and others on this forum

 

mine,s on its way sending my condolences

 

Done - God bless, without people like Martin I don't know where I would be right now. I'd be grateful if you would not use my real name thank you.

 

Received

Thanks

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Done with great pleasure.

 

Have not used the site much recently, but this place saved me and it wouldn't be possible without great people like Martin giving so much of their time to help others like me in desperate times.

 

received

Thanks

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I was deeply saddened to learn Martin's death and I would like to express my sincere sadness and sympathy to his family at this difficult time.

His efforts and contributions will never be forgotten.

Please accept my sincere and heartfelt condolences at this most difficult of times, for a man of great honour and strength.

He will be greatly missed, my thoughts and prayers are with the family at this difficult time.

 

With Sincere Sympathy,

 

T S Kalsi

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Done.

My Sincere Respects. Kindly please conceal my real name where relevant please.

Thanks.

The matrix is intrinsically flawed. Within it is the program for it's own destruction. If you are reading this, you are in the matrix and it's days are numbered...so watch out! :eek:

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Done.

My Sincere Respects. Kindly please conceal my real name where relevant please.

Thanks.

 

Done - but my PayPal account uses a different e-mail address to the one I use here. Feel free to use my real name if you wish.

Thank you

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done

my involvement with cag was circa 5 years ago and I remember him assisting me, thankfully, things are now settled and i rarely post due to time issues, but I would like to express my gratitude and appreciation to Martin, - and warmest regards to family and loved ones.

blipvert

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Thank you

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I have just made a small donation. Sorry it isn't much but I am out of work at the moment and it was all I could afford.

 

RIP Mr Kay, you have been a great help to so many over the years. I hope that we can reach the target for your memorial.

 

EDIT: Please could you only use my first name? Thanks.

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I have just made a small donation. Sorry it isn't much but I am out of work at the moment and it was all I could afford.

 

RIP Mr Kay, you have been a great help to so many over the years. I hope that we can reach the target for your memorial.

 

Like you, High&Dry, I wish I could have made a larger donation towards lovely Martin's Memorial Fund, and I wonder if some people might feel embarrassed about donating only a pound or two, but that certainly wouldn't bother a great guy like Martin, and he would be the first to know and understand that for some people here even finding £1 can be difficult at times. If everyone on CAG who Martin ever helped gave just £1 then I'm sure enough money would come in.

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received - thank you

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I have just made a small donation. Sorry it isn't much but I am out of work at the moment and it was all I could afford.

 

RIP Mr Kay, you have been a great help to so many over the years. I hope that we can reach the target for your memorial.

 

Like you, High&Dry, I wish I could have made a larger donation towards lovely Martin's Memorial Fund, and I wonder if some people might feel embarrassed about donating only a pound or two, but that certainly wouldn't bother a great guy like Martin, and he would be the first to know and understand that for some people here even finding £1 can be difficult at times. If everyone on CAG who Martin ever helped gave just £1 then I'm sure enough money would come in.

 

Thank you Daniella, what a lovely reply. You are right. Like Tesco are so fond of saying, every little helps.

 

Like you said even £1 would help towards the funds.

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Rest in peace Mr Kay, a thoroughly decent and honourable gent who will be sorely missed by many.

 

Please pass my condolences to his nearest and dearest.

 

[full name is fine]

 

Phil

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Rest in Peace Mr Kay. Thanks for looking out for the little people & working so tirelessly for some people who never knew just how much you did for them. Please send my condolences to his family

 

[Full name is fine]

 

Duc

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Please note that this topic has not had any new posts for the last 2841 days.

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