Very Customer Service

[leopard lady]

Can anyone please advise me on what I should reasonably expect from 'Very' in light of the sequence of events detailed in the letter below, please?

 

Also are there any consumer laws covering this situation that I can refer to, as I am assuming they will say that there is nothing they can do?

thanks.

 

Dear Sir or Madam

 

I am writing with regards to the JMB 40inch TV I purchased in October 2012.

 

Within 2 weeks of the purchase the TV developed a fault.

 

It would not switch on and there was a continuous flashing light.

 

I called your customer services and they sent an engineer out to find the fault.

 

The conclusion was that the motherboard was faulty.

 

Very customer services wanted to have the TV repaired.

 

I was not happy with this as the TV was newly purchased, therefore I said this was not acceptable,

and eventually it was agreed that a replacement would be sent to me.

 

I have since arranged 3 collection dates for the faulty TV, and made numerous phone calls to your contact centre at a 0844, at a cost to myself every time.

 

On each occasion I was at home from 7am to 7pm, as requested, and subsequently lost a days work each time.

 

After the third occasion of waiting in for the courier to not arrive again,

 

I called your customer services again, and expressed my annoyance. T

 

he collection was then moved to the following Monday and put on ‘urgent collection’.

 

I then took a fourth day off work. And yet again, the courier did not turn up.

 

All of these collections were well prior to the recent spell of bad weather so this cannot be made an excuse, as was attempted when I last called.

 

My 4 days off work plus the phone calls equate to more than 2/3 of the total cost of the TV.

 

I believe that I am entitled to an adequate compensation for your mistake, which has been of great financial detriment to myself, and the TV has still not been collected.

 

As stated in the sale of goods act and the supply of goods and service act 1982,

if the action offered to the consumer is not appropriate, the consumer is entitled to price reduction or a refund.

I am not happy with the losses I have incurred due to my treatment by your company, therefore would require compensation.

 

I look forward to your reply within 14 days

 

Regards

[dx100uk]

yes quite correct

 

send them a bill

 

dx

[leopard lady]

Thanks dx, so am I within my rights to demand this or can they refuse to do anything?

[dx100uk]

either!!

 

you might find a court threat will lubricate their purse

but you need to exhaust their complaints proceedure first

 

dx

[leopard lady]

Right, well the above has been sent to their 'excellence' department, which I assume is the first port of call for complaints, so will see what occurs!!!! Thanks again.