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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Urgent help req at Settlement stage


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Hi

 

I've got as far as receiving my allocation questionairre but having a bit a trouble as to what to exactly to put in section G - Other information:idea: I'm claiming £1274 in charges altogether, but I've looked all over the site and can't find exactly what I need, can anyone help?

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Hiya Chilli. Have you checked out the thread in the templates library http://www.consumeractiongroup.co.uk/forum/bank-templates-library/11644-allocation-questionnaires-guide-completion.html

 

All I put in the Other Info section was a note that I'd enclosed a breakdown of my charges, but I only put it in because I hadn't sent a breakdown at any other point. You may not need to put anything in there at all, if it doesn't apply

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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I asked the same question and was sent this

 

"The charges imposed are not charges for providing services under the contract; they are charges imposed because I, the customer, had breached the terms of that contract. Under contract law, when either party to a contract breaks a term of the contract, the other party is entitled to recover damages for this breach. The bank are entitled to sue the other party in the courts to recover the damages. As this wouldn't be very sensible for every minor breach of a contract, the law allows parties to a contract to agree in advance what damages would be payable if either party breaks a term of the contract. If the sum payable appears to the courts to be a genuine pre-estimate of the damages that are likely to be incurred, the courts will accept that this sum is liquidated damages and the offending party will be obliged to pay them. However, if the sum specified in the contract is not a genuine pre-estimate of the loss that will be incurred, but is excessive the courts will call this a penalty and will not enforce it. Therefore in the case of financial institutions and their customers, the charges made by them because the customer has breached the contract by (bounced cheque, going over the o/d etc) should not exceed the damages that the bank has suffered. If the sum payable is excessive, it will become a penalty and will be unenforceable by the courts."

 

It's a bit legalese but there'se enough there to pick a sensible answer. Also why not make the point that, if these charges are for services rendered then why doesn't the bank provide a breakdown of them when asked?

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Thanks very much, I think I can use both of these because I haven't provided a breakdown of charges yet(although YB have agreed with this amount in correspondence).

 

That's great ta.

 

Ps I work for a bank!

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  • 2 months later...

Sorry about this need some help.

I have submitted my claim through moneyclaim and after both completing the AQ, the judge has given us time to settle out of court(as YB requested). The deadline was yesterday, however so far I have only received one parital offer from them, however this was dated 25/9. (Been on holiday so only received on my return two days ago) What do I do as the deadline has passed?

 

Do I write to them to reject?

 

Or wait to see if they come back with a better offer?

 

Thanks in advance folks.

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  • 2 weeks later...

I have claimed through Money Claim for £1472 in charges, the judge has gave YB 28 days to reach settlement as they requested, out of court.

 

Right, here's the snag. YB had until 2nd October to reach settlement and we had until 16th October to notify court of the outcome.

 

I received an offer from YB on the 30th September (dated 25th September) for 1170 which i found acceptable, which I needed to return and they would notify the courts.

 

I returned this on the 2nd October(was away that weekend so could not have done sooner) saying I accept. Now tomorrow is the deadline date and I have received no cheque of further contact from YB, do I need to speak to the courts. I can't help think they are trying to pull a fast one again.

 

Thanks in advance.

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I think that until such times as you have cleared funds in your possession you should continue with your action. if the hearing date arrives before you get paid all you need to say to the judge is that you're expecting to settle the matter and you'd like to to adjourn (if that's the correct term in England) the case for a week or two so that YB can pay you. this happens all the time and is perfectly normal. However, if they've offered to settle, I would expect them to do it before the hearing date to save themselves the cost of the hearing.

Robertxc v. Abbey - £3300 Settled in full

Robertxc v. Clydesdale - £750 Settled in full

Nationwide v. Robertxc - £2000 overdraft wiped out, Default removed by order of the sheriff

Robertxc v. Style Card - Default removed by order of the sheriff

Robertxc v. Abbey (1) - Data Protection Act action. £750 compensation

Robertxc v. Abbey (2) - Data Protection Act action. £2000 compensation, default removed

 

The opinions on this post are those of Robertxc and not necessarily the opinions of the group and do not constitute sound legal advice. You are advised to seek professional legal advice.

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Thanks very much, I rang the courts they have advised it will just go back to the judge if I don't do anything further unless I want to pay £35 to extend the stay (which would be playing into YB's hands as they love to stall on these things).

 

So that's what I'll do, nothing for now. It's in YB's hands.

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Threads merged.

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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