moneyshop drained my account - help

[hayleyjane123]

Hi everyone,

 

I hope someone can help me unsure what to do:sad: my husband has a co op cash minder account and i went on to the internet banking today and noticed the account is over drawn by £95.00, we took out a pay day loan with the money shop but were unable to pay it back we were in the process of arranging a payment plan with them but today they have done this.

 

please can anyone help?

[dx100uk]

naughty....

 

We have been telling people to put a letter into their bank instructing them not to make any payments under any circumstances to these companie

http://whatconsumer.co.uk/visa-debit-chargeback/- it works!

 

banks MUST follow written intructions from their customers !

This fsa guide has now been updated:

 

http://www.fsa.gov.uk/pubs/consumer_...ghts_guide.pdf

 

Here's the text:

 

Cancelling a regular

card payment:

 

When you give your credit or debit card details to a company and authorise them to take regular payments from your account,

such as for a gym membership or magazine subscription,

it is known as a ‘recurring transaction’ or ‘continuous payment authority’.

These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.

In most cases, regular payments can be cancelled by telling the company taking the payments.

.

However,

you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments.

Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.

Be aware, though, that you will still be responsible for paying any money that you owe.

.

see: http://www.consumeractiongroup.co.uk/forum/showthread.php?336569-How-to-remove-a-lender-s-continuous-payment-authority(2-Viewing)-nbsp

.

http://www.fsa.gov.uk/pages/consumerinformation/product_news/banking/know_your_rights/solving/index.shtml

dx

[hayleyjane123]

thanks for the reply, what really has annoyed me is the co op told us to open a new cash minder account so the money shop could not take any money out and that if there is no money in the old one they can't make the account over drawn!!! is there anyway we can dispute this?? not happy one bit!!!!!!!!!!!!

[dx100uk]

if you did it by telephone banking

 

it is recorded and kept

 

dx

[hayleyjane123]

Well my husband telephoned the co op last night and they said they have returned monies to the account and that we will no longer be over drawn he also closed the old account they did say someone at the bank should have told us to close the account so hopefuly its all sorted out now! i

 

Thanks dx100uk for your help.

[dx100uk]

not suffered any PENALT charges have you that must be sorted too.

 

dx

[hayleyjane123]

hope not the lady he spoke to said nothing about penalty charges we will see!! i'll let you know.

[renegadeimp]

Lenders will never say anything about penalty charges. They will always say they are correct. Those charges are there simply as pure profit.

[hayleyjane123]

Well this is just great!! not only has the money not been returned to the account but now its been disputed why did that woman at the co op tell us everything was sorted?? when clearly nothing has!! so so mad:evil:

[dx100uk]

get back on te phone line now

 

dx

[renegadeimp]

Agree with dx. The bank is in the wrong here.

[hayleyjane123]

Spoke to someone at the bank was told to telephone back on wednesday when they have spoken to the money shop, i bet we will end up paying this!! stupid woman should not have told us everything was sorted:mad2:

[renegadeimp]

Again, the bank are completely wrong.