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Reasonable time to inspect delivery?


Sheila117
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Ordered a kitchen sink online and in the confirmation email:

 

Due to the fragile nature of your order, all items must be checked for any obvious sign of damage before you sign for your goods. Any items with obvious sign of damage must be refused and sign for as damaged.

 

If you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived in good condition and later claims for damaged will not be considered.

 

If someone else is signing for the goods on your behalf, you must advise them that the goods must be checked for any obvious sign for damage.

 

For full delivery conditions, please visit our website.

 

Just out of curiosity I thought you were allowed a reasonable amount of time to inspect the goods?

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I am pretty sure you are. I will try and find some help for you.

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Just because a carton isnt damaged, doesnt mean the goods inside remain intact either ! I cant see a courier hanging around whilst you open the package(s) count all the screws and other fittings and generally ensure that the item is undamaged.

 

I think you are entitled to return damaged/useless goods within 7 days.

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Well if the delivery (Box/parcel) looks fine you would sign.If it was squashed and hanging open you would not accept and return.If on opening after signing for and parts were missing (subject to what was purchased) you would have recourse with the seller SOGA.

 

Hope this helps :)

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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DSR regs allow you to return goods after seven days even if they are ok, cancel order etc. but you may have to pay for return post.

but they must refund all sale costs including delivery.

If defective they must pay for return as well, their T & C cannot overide this statute.

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