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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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Hi

I'm a single parent, disabled and have a disabled daughter.

I've just received a letter from Jobcenterplus basically asking if I want to switch from IS to ESA. My IS payment is made up of:

 

Personal Allowance £71.00

Disability Premium £30.35

Carers Premium £32.60

Total £133.06

Less carers allowance £58.45

Total Payable £75.50

 

ESA

 

Personal allowance £71

Wreg Premium £28.15

Careers Premium £32.60

Total £131.75

 

Letter doesn't mention the total payable for ESA and goes on to say Carers allowance remains an underlying entitlement for ESA and if I don't contact them I'll automatically be moved to ESA

 

I'm assuming that they want me to think that I'll receive £131.75 if I switch but in reality they will still be subtracting the carers allowance making me £1.31 worse off ? :x

 

Are there any other Pro's/Cons to switching

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Well, if you stay on IS due to being a carer, you won't have to go for assessments to see if you can work and you won't have to go through the stress of assessments, forms and appeals.

 

You shouldn't be worse off by switching from IS to ESA.

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contact them to establish the basis for your IS claim - it sounds as if it's due to incapacity, so you will need to tell them that you wish to continue on IS as a carer.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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erm correct me if im wrong but since when was we given a choice about switching i wasnt given any i was told income support was stopping for everyone and i had to change to ESA please don't tell me i know had a choice cos i will scream very loudly :-xxxxxkia

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The OP is a carer; so has the choice of claiming IS as a carer or ESA as a disabled person. If you're just a disabled person with no caring responsibilities, you have no choice of what to claim.

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I would suggest you go to the Turn2us website then call them on the freephone number and they will go through all the options with you.

Then you will actually know rather than listening to what people think.

Taking a poke at the world

 

Never argue with an idiot, he will only drag you down to his level and beat you with experience

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Quick update. I phoned with my decision to remain on IS. Because I'm on IB as well, that is stopping and I'm being switched to ESA for that component of my benifits. I then had to phone carers allowance to inform them that my IB will stop to be told that I have to submit a new claim. If I'd agreed to switch to ESA for the IS component I would not have to do this. What a load of BS :evil:

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Quick update. I phoned with my decision to remain on IS. Because I'm on IB as well, that is stopping and I'm being switched to ESA for that component of my benifits. I then had to phone carers allowance to inform them that my IB will stop to be told that I have to submit a new claim. If I'd agreed to switch to ESA for the IS component I would not have to do this. What a load of BS :evil:

 

Erm, you shouldn't need to complete a new carer's allowance claim, it has nothing to do with anything. You need to phone incapacity benefit and end your claim, and your income support should continue as a carer - I think the carer's allowance section may be confused about what is going on.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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