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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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TalkTalk, Cancellation and whether I should take them to court

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Hi All


I know there are a number of talktalk threads but I couldn't find one that addressed our particular problem and I'm hoping somebody on here can help and advise.


The situation, in brief.


My girlfriend was with TalkTalk and had been for quite sometime.


She was not in any contract period etc.


she was moving house and decided to switch to BT after having had a dreadful quality of service for quite sometime,

including dreadful phone and broadband quality coupled with industry leading poor customer service practices.


after spending hours trying to find a way to cancel the service without ringing their expensive 087 numbers

she found an online form for cancellation and filled it in.


This led to a phone call during which she cancelled her contract giving one months notice.


So far so good.


She moved, BT did a fantastic job at the new property and all was well with the telecoms world.


she got some redirected mail which showed that talktalk were still billing for the line and hadn't disconnected the services.


I won't bore you with full details of what followed, you've read it all before.


Endless attempts to call,

transfered around departments,

hang ups and no help

with the upshot being talktalk claiming she needed to ring a week before the end to confirm she wanted to cancel.


We are now several months down the line and they are trying with the debt collector threats

- thank god she had the sense to cancel her DD immediately.


We already know there is no point talking to them,

we've tried writing a letter of complaint, all to no avail.


They claim she didn't cancel, we know she did and I'm confident any county court judge would interpret the contract in our favour.


Now to me it is clear this is simply a racket based upon the fact that enough people will simply cough up to make it worthwhile

but my girlfriend is less used to this than I am

(I've had my fair share of debt issues over the years and as they had destroyed my credit rating

I simply bin their letters and await the legendary doorstep collectors)

and she is a little worried about what to do next

- and this is where you all come in.


I'd like to simply issue some sort of claim in the small claims court for costs and distress but she just wants it to go away.


Are there any organisations we can go to who will deal with this or can you offer any additional advice, steps etc etc,

other than wasting more hours of your life on the phone to people who are a mixture of the unwilling and unable to help?


Thanks for reading.

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well as long as her CRA file is clean


i'd ignore them all



please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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DO you have hard copy of the cancellation form, you may ''know'' the account was cancelled but to prove it was you will need hard evidence, a judge will expect you to have it, and to have exhausted the talk talk complaints procedure and have received their final response to your complaint.


You have to make a Formal Complaint the company then has 56 days to reply/ uphold or refute your complaint. after which you then take what ever action you consider appropriate.


The big mistake here is trying to solve the problem on the phone customer (dis) service departments are staffed by people who don't have the authority to make decisions other than those laid down in their company script.

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I don't think we have a copy of the email but I do think we have an email acknowledging receipt of our submission - I'd imagine in a court they'd have to produce the email they were acknowledging - which was generated by their own cancellation form. I will have to check this though.

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  • 3 years later...

I'm just updating my old threads - they backed down over this and cancelled the cancellation charge after we sent them a letter outlining our position.

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