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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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JMio vs Bank of Scotland - Current Account **SETTLED**


JMio
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Wow, that was simple enough.!!

 

Amended my list of charges and dates, printed them off & stapled them to my claim forms. Toddled off to the Court, paid my £39.00 fee & was advised to contact the Court any time after the 13th of July to find out whether the Bank are going to contest my claim.

 

Easy - so so simple and not even remotely daunting.!!

 

This was Dumfries Court by the way.

 

Roll on the 13th July.!!

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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  • 4 weeks later...

Quick question about form1.

Part 4 is: Claim (form of decree or other order sought).

My first claim is for £605 (excl interest).

Do I say it as follows :

'The Pursuer claims from the defender the sum of £605 with interest on that sum at the rate of 8% annually from the date of service for each charge (together with the expense of bringing action)'?

Interest is currently £213.

Do I not need to add the £39 fee anywhere i.e. do I automatically get that back?

Or should I add it to the £605?

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I spoke to the folks at the Court and they told me to leave the £39 fee out of it, you're able to get that after the hearing apparently.

 

If you're putting this though the Dumfries Court, give them a wee buzz - they were pretty helpful for me.

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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No, I just put the claim of £700, plus interest at 8%, didn't put a total or anything.

 

There's a template by Scotia in the Scotland forum which I used (almost word for word!) which you might find useful.

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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Letter arrived from HBOS' Legal Services department this morning:

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

 

Yourself -v- The Governor and Company of the Bank of Scotland (sued as "Seb Coyle")

 

Summons No. SA283/06

 

Dear Mr JMio,

 

I have received and have been dealing with the proceedings which you have issued against the Governer and Company of the Bank of Scotland (the Bank") in the Dumfries Sheriff Court.

 

Your claim relates to bank charges debited to your current account. These charges were debited to your account in accordance with the account terms and conditions, which you agreed to accept, and by which you are bound.

 

On a purely commercial basis, it will cost the Bank money to defend your claim in terms of the legal costs that will be incurred. It is unlikely that the Bank will be able to recover these costs (even if the bank wins) because your claim will probably be allocated to the small claims track, in which costs are not generally awarded.

 

For this reason, but without admission of liability, the Bank is willing to reimburse £520 in respect of the bank charges incurred. The Bank will also reimburse £39 in respect of the Court fee. This amounts to £559. the Bank does not consider that you are entitles to the further £180 that you are claiming. Unless you can provide eividence of this further loss the Bank will file a defence in respect of this part of your claim.

 

Please confirm, within 7 days, that you are willing to settle your claim under these terms. Upon receipt of your agreement, I will arrange for £559 to be refunded to your account.

 

Ultimately it is your responsibility to manage your account. If you incur any future charges the Bank reserves the right to withdraw your banking facilities; full details are explained in the terms and conditions of the account.

 

Yours sincerely

 

Rachel Hinchliffe

Litigation Solicitor

Legal Service

 

--- --- ---

 

Gave her a call to query where the figure of £520 came from (I've got a sneaky feeling that it will be the total of my initial claim of £700, of which several charges fall outside the 5 year limit in Scotland, thought it was worth a try!).

 

I've emailed her an amended copy of my spreadsheet with all the charges on it, and asked about the reclaiming of the 8% interest costs, which would be awarded at Court if I won.

 

My email:

 

--- --- --- ---

 

Rachel,

 

As discussed please find attached an excel spreadhseet containing a list of

all charges applied to my Bank of Scotland Current Account since 2001.

 

Further to our discussion, I apologise but I had been referring to an

incorrect version of this spreadsheet, however I believe the details held in

this version to be correct.

 

The total amount of charges applied to my account since 2001 was in fact

£815.00

 

As I am certain that you are aware, in order for an agreement to be reached

before Court, I would also be looking for a refund of the Court fee of £39,

and I would welcome your comments regarding the applicatino of interest on

all charges since the date they were applied, which would also be awarded

should the case be successful in court.

 

Yours faithfully

 

James

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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Yeeeeeeeeaaas!!!

 

3 Down!!

 

Rachel Hinchliffe just called me, they're going to refund ALL charges in my claim rfom 2001 (NOT the older ones though, which I wasn't expecting but thought it was worth a try).

 

PLUS the £39 Court Fee

 

PLUS the 8% Interest on the charges.

 

Total: £622.27

 

That, my friends, is along the lines of what I'd call a RESULT!!! :grin: :):D

 

Even better, there's still a remaining £195 of charges that I'm going to be claiming for, and Rachel actually advised me that she'd "speak to a colleague to see if an arrangement could be made regarding these charges, but she most probably reckoned that I'd need to file a second claim to get those back"

 

She also said (I WISH this had been recorded - I know I know but it was her that called me & I wasn't prepared, sorry!!!):

 

"All that's happening is that when a claim comes in, and the Bank are basically forced into making the decision of whether to defend, admit defeat or try & settle out of court, then it's not commercially viable to do anything other than settle out of court due to not being able to recover costs from Small Claims cases."

 

There you go people! If you were in any doubt as to whether this system would work, there's your answer straight from the lips of one of the Bank of Scotland's solicitors (who, for her credit seemed like a very decent lass).

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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the Bank is willing to reimburse £520 in respect of the bank charges incurred. The Bank will also reimburse £39 in respect of the Court fee. This amounts to £559. the Bank does not consider that you are entitles to the further £180 that you are claiming. Unless you can provide eividence of this further loss the Bank will file a defence in respect of this part of your claim.
So she is saying the bank are not willing to defend a claim for £599. because they can't recover court costs, but they are willing to defend a claim for the smaller sum of £180. because they feel you're not entitled to that amount. Speaks for itself, does it not?
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Exactly.!!

 

:rolleyes:

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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hi JMio

Congratulations

I've been following your thread with interest, I filed a claim on this mob too. Been jumping when the phone rings and beating off the dog to get to the mail before he does. Maybe I'll relax a bit now.

Mairi

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Congrats.

I'm going to the Sheriffs office tomorrow with my 2 forms. Hopefully as I'm dealing with the same bank I'll get the same result :)

 

Might even see you there - I'm going in with my forms against Capital One!

 

Good luck, they'll pay out mate, don't you worry about that.

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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Checked my account today, theres been a credit paid in of £202.27 - quite a bit short of what is due.

 

Typically it's after 5 now and noones answering he phones.

 

--EDIT-- Wrong Login!! Entered by JMIo

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Refund of £627.27 paid into my account today.!

 

Have emailed Rachel hinchliffe to confirm exactly which charges were refunded, and will be looking to submit a 2nd claim for the rest.

 

Result!! Will arrange donation as soon as I can get the funds into my PayPal account (Mods - I'd be happy enough to send a chq if it's any easier?)

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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  • 12 years later...

This topic was closed on 03/08/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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Thread Locked

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If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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