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Hi, I rececently ordered a keyboard and cable for my Andoid tablet from an online compny that specialise in the tablet's manufacturer. This was a month ago and it hasn't arrived. I ordered a case from the same company a year ago and it took about 3 weeks and had a Belgian postmark so I gave it a while this time.

 

I e-mailed them a week ago and received a reply checking they had the correct address. They do. I heard nothing more since then despite an email requesting an update. It may be that they've resent my order but as it's been a while since I've heard from them I don't want to assume. It's not a huge amount but given the number of companies having trouble I'm getting a little worried.

 

I don't want to mention names yet but does anyone have any advice? The retailer may not be UK based and if it were I'd assume that the contract was incomplete if the goods are not delivered to me. Am I right and what would yousay in the next e-mail?

 

Any help gratefully received.

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Can you pm me the online address of the company pse Fuzzgin

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Is the delivery tracked? If they sent it by standard delivery (untracked) they can always say they've sent it but hasn't arrived. If the company is located abroad it's mandatory that you choose a tracked delivery to avoid these problems.


"Ask not what your country can do for you, ask what you can do for Poundland"

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I probably should have considered these options, I don't remember the postage options when I ordered but it was standard mail last time.

 

Conniiff, I PMed you the site, still no reply from them regarding my problem.

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I probably should have considered these options.

 

Yes, once you've banged your head a couple of times then this becomes automatic.


"Ask not what your country can do for you, ask what you can do for Poundland"

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Any advice on what to do next? Still nor got the items..

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It is an American company :

 

Registrant:

Michael Freeman

612 Crouch Street

Troy, North Carolina 27371

United States

 

Administrative Contact:

Freeman, Michael sales@newmp3technology.com

612 Crouch Street

Troy, North Carolina 27371

United States

+1.3367904141 Fax -- +1.3367904141

 

Did you use PayPal ? If so, put in a dispute with them. I have just had my payment to a US company returned by PayPal.

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I think that I did use paypal. I'll check. I always do with any company that doesn't have a shop that I can go to in person.

 

Thanks for that, great idea!

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Just filed a dispute via paypal. Thanks for the tip.

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Wanted to say thanks again. Got my refund.

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Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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