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Expert Logistics Bad customer service and attitude


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I would like to make my thoughts known on Expert Logistics who have within the past 30 minutes delivered a washing machine bought from Tesco.


My son bought us a washing machine as our old one packed up. I disconnected it and pulled it out into the kitchen.


When the delivery man came into the kitchen, there wouldn't be enough room for the new machine as well as the old machine so I asked, "could you move this one to there?" pointing to a spot outside the backdoor and 4 feet from where the machine stood, he immediately jumped in 'No, we don't do that' , I said it's only four feet, are you saying you won't move my old machine four feet for me", and he again said "NO". So there I am, an old man with a walking stick and he a young strapping bloke who refused to move my old machine.


His mate on the van did do it but I think he was a bit reluctant to do it as he moved it and then disappeared.


I'm not wasn't asking for a replumb of my house and installation of the new machine, all I wanted was my old machine move 4 feet. What is wrong with people today, no courtesy and no hint of customer service.


I bet he wouldn't have refused a tip, but because of attitude they got nothing, not even the offer of a cuppa. Sod them, I'm fed up with the crap customer service in this country, all they want is to screw you for as much as possible and to do sod all in return.

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You should write a letter of complaint to tesco they will probably say it was down to health and safety but as there was two of them and they obviously had brought your new one in they should have done this for you, quote your unhappy wont be using them again and how it caused you distress and you would like a response.

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