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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Anney63 v Abbey *** WON ***


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Hi Anney,

 

You have put the work in now its time to sit back and reap the rewards, its just a waiting game, a bit like poker, who gives in first. We have the upper hand though as at the end of the day they will not enter court. Seeing a lot of claims for CI and claims reaching bailiff stage so think abbey should pull their finger out and settle the easy ones. I think they have a lot more problems on the horizon than they think.;)

 

Regards bish.

Abbey : £8070.41*PAID IN FULL*14/02/07:D

Capital one : LBA sent 17/09/06 £1,087.22

Marbles : LBA sent 17/09/06 £720.00 ; £720 offer accepted:D

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Hi Bish

I think your right just got the end of BBC programme tonight which was discussing charges with FSO ombudsman als on news tonight looks like front page og Independant tomorrow carries a story as well should make interesting reading. So will definately be buying.

:)

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Hi Anney,

 

Yes front page of Daily mail today, as well as radio 2 G Vine show, National news, and Watchdog. Getting some great coverage and on the back of Barclays masive profits, 30% increase on last year. Head of Barclays on radio 2 when questioned about customer charges avoided by saying what benifits barclay bring to the world. Seems our charges are going towards pension funds, hospitals, and roads. He forgot to mention subsidising the well off's free banking and their bad debt.

 

Regards bish.

Abbey : £8070.41*PAID IN FULL*14/02/07:D

Capital one : LBA sent 17/09/06 £1,087.22

Marbles : LBA sent 17/09/06 £720.00 ; £720 offer accepted:D

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Hi Bish

What bothers me about this is that I haven't actually got a hearing date just dates for disclosure list and requests and pretrial check list which is June . I'm just worried this is going on forever

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Hi Anney,

 

Been their got the t shirt, remember someone giving me support and encouragement. so going to give you the same, nearly there now Anney. You have done all the work required and it is just a case of waiting for them to decide to pay you. There is no other option for abbey but to settle. I had the knock back in November with the wife and all, decided not to settle for their 75% offer and got the full whack. It did take a further 2 months but got the lot and more. Just keep slogging on and you will get it. After all it is your sons money that they have took unlawfully. I hope that your son appreciates his mom, If he does not then send him my way and I will give him a slap, in fact put him on line so that I can give him a lecture too. Best wishes.

 

Regards bish.

Abbey : £8070.41*PAID IN FULL*14/02/07:D

Capital one : LBA sent 17/09/06 £1,087.22

Marbles : LBA sent 17/09/06 £720.00 ; £720 offer accepted:D

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Hi Bish

I'm fine really I just keep getting promised a call back by Inga and it doesn't happen. Yesterday she said she was going to ring in the afternoon . I rang about 5 pm as I was leaving work and she said she would ring me at home and asked for my home number yet again no call. I am a Customer Services Manager and Credit Manager for a small company and I wouldn't dream of not calling people back it is common courtesy even if you have no news. I will be back on the phone later today and if she has no news as promised I will tell her I am only prepared to settle for the full amount and I look forward to receiving her standard disclosure list before 12th March. I have tried to speak and get this settled it is up to her now.

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Hi Again

Just spoke to Inga still no offer but before I could say anything I had to go over what I am claiming couldn't believe it Abbey have had about 6 copies now of my schedule. She understood charges but not Interest after I explained she was happy she said she was just waiting to see if any refunds had been made and would get back in around 20 minutes. We'll see !!! I know that any charges which had been refunded have not been entered I spent hours getting it right. I don't work with accounts for nothing lol!!!! Found it hard to keep my cool

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I've WON just had a call from INGA 100% plus Interest 8% + Costs 30Hours @£9.25 +ink paper and post. And I can't tell my son as he is up in the air on his way to Barbados to visit a friend for a week with partner for his 40th Birthday . My 65th Birthday Sunday what a wonderful present for us both. Now have to wait for cheque. Thanks to you all for help especially Bish and Garyh will make a donation as soon as I get hold of cash. :D :D :D :D :D :D

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CONGRATULATIONS!!!

 

Anney thats fantastic news, very well done!!!:D:);)

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Hi Anney,

 

I am so pleased for you and your son, you can now look forward to the wedding, as I can with my daughters, and relax. You must be over the moon, I know I was. Happy birthday for Sunday, a bottle of bubbly is well deserved for a job well done, I would think a few glasses may be supped tonight;) :D :D .

 

Regards bish.

Abbey : £8070.41*PAID IN FULL*14/02/07:D

Capital one : LBA sent 17/09/06 £1,087.22

Marbles : LBA sent 17/09/06 £720.00 ; £720 offer accepted:D

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Hi Bish

Already had a few and have had a call from my son in Barbados he read his text as soon as he landed his 40th birthday should be brilliant. He was oh so grateful he's a good lad always there if I want anything done. so have enjoyed helping him . It certainly a better year than last year Bish we both need to put that behind us. My hubby so far is doing well and I hope you wife is too. I will drink you health at the wedding :D :D

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To right Anney you are now a wise and seasoned member of the forum, glad you are sticking around, give hubby our best wishes and I will be toasting you all at the girls weddings in Cyprus come August.

 

Regards bish.

Abbey : £8070.41*PAID IN FULL*14/02/07:D

Capital one : LBA sent 17/09/06 £1,087.22

Marbles : LBA sent 17/09/06 £720.00 ; £720 offer accepted:D

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Hi

Does anyone know how long it takes for cheque to arrive after agreement. My son is away so I will need to check his house.And it will give me so much pleasure to have the cheque in his new bank account before he gets back next saturday.

Anne:D :D

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Hi Anney

Thanks for your message, I have posted a reply through my thread, but just wanted to add my CONGRATULATIONS and WELL DONE here.

Have a really lovely birthday tomorrow.

I will let you know the outcome of our case.

Again, many thanks Brenda

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Well Done!!!!!!! Good For You!!!!!! But Wot A Lot Of Work You Put Into It. Definately Paid Off!!!! I'm Really Pleased For You.

Abbey Just Keep Putting Us Off Altho Paid £580 Goodwill But We Are About To Start Court Proceedings. Also Phoning The Guy From Watchdog!!!!!

Well Done!!!

L

never say never
:cool:
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Anney That's fantastic, Well Done!!

 

:) :)

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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