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    • I'm sorry but I don't have a lot of time at the moment. Please will you read around the other Hermes stories – if you haven't done so already. There are some suggested letters of claim in those. We don't have a template for this and I would suggest that you draft your own letter of claim and post it here before you send it. Also, make sure that you read around the forum about taking a small claim in the County Court and that you know all the steps. You can be certain that you will have to issue the papers. You can be certain that Hermes will ignore your letter of claim and they will only start taking you seriously once you have issue the court papers. This means that if you send the letter of claim giving them 14 days then on the fifteenth day you must issue the papers. Otherwise don't bother. Don't bluff. Be aware of your risk factors – which are that if you lose, then you won't get your money back and also you would have lost your claim fee – and if they push you to pay an allocation fee – which is quite likely – you will lose this as well. For the present claim fees and allocation fees, please have a look at the court services website. However you are probably looking at something in the region of about hundred pounds or so all told for a claim of this value. If you succeed then you will get your money back, plus interest plus your costs. We do our best to advise you here that you have to realise that the end of the day it is your risk. As I've already said, it is an extraordinary industry – because they will do it – which requires you to pay delivery fee and then if they don't carry out their side of the contract for some reason rather they don't have to offer any redress to you at all – often on the basis that you didn't ensure them against their own negligence. This is an extraordinary state of affairs. The whole industry does it this way and it seems to be a culture which has been accepted for a long time – maybe 30 or 40 years – so that now consumers think that that's the way it is. It's really quite surprising that this hasn't been directly addressed in legislation – but it hasn't. Instead you will have to fall back on the unfair terms provisions in the Consumer Rights Act. Post a draft of the letter of claim and we'll have a look at it later on
    • I agree. They are putting you back in the position you'd have been if they'd said what they should have ( "We can upgrade you to Sky Q. You'll need a new dish to use Q. If you want to revert to the non-Q system in future it'd need to be a 'hybrid' dish that supports both".)   I don't think you can realistically expect more.
    • but not related to this a/C  i bet the sar will reveal the real truth of what the balance really is made of.   even if this did result in a speculative DCA court claim. we don't lose many OD claims here.   dx  
    • yes they will and the contract if they request a further hearing.   .......................   n244 .......   i do not believe the claimant had a valid and paid for contract covering the year of the offence with the land owner or their agents.   i do believe the Claimant ANPR System had the relevant council planning permission to be used or erected on poles at the site.   i do not believe the Claimant signs at the site neither had the required council planning permission nor suitably conveyed the legal terms of any contract the driver at the time of parking could ever be able to agree to by reading them.   i claim the cost of my set aside fee from the claimant should i be successful.    
    • Hi   1. Have all seven residents complained officially to the Local Authority of the overgrown conifers and had a response in writing?   2. Were the Local Authority informed that the several residents were employing a contractor to cut back their conifer trees due to them being overgrown?   I would also suggest asking the contractor that carried out the work if they could do a letter for you explaining the work they carried out and the advice given about trimming as they remain the LA property.  
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    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
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      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
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      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
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      Thanks for reading 
      • 7 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
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silverfox1961

I am so sorry

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I have just noticed the announcement and I cannot express my sympathy and deepest shock enough.

 

I have met Martin on a couple of occasions and his wit and wisdom was beyond measure.

 

He will be truly missed by everyone here on CAG I am sure.

 

R.I.P Martin :(


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I have just noticed the announcement and I cannot express my sympathy and deepest shock enough.

 

I have met Martin on a couple of occasions and his wit and wisdom was beyond measure.

 

He will be truly missed by everyone here on CAG I am sure.

 

R.I.P Martin :(

 

I also noticed the "sticky" announcement aswell, I also noticed bankfodder had put the wrong date as the 1st today (Fri) and not Saturday.

Either way its a sad loss.

 

RIP Martin3030 ( Martin Kay) x

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I also noticed the "sticky" announcement aswell, I also noticed bankfodder had put the wrong date as the 1st today (Fri) and not Saturday.

Either way its a sad loss.

 

RIP Martin3030 ( Martin Kay) x

 

Sorry. It has been a stressful day.

It has been corrected now.


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Its fine bankfodder I see you have amended the date. Once again sorry for the loss of this member x

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Hi

 

Just read sticky what a sad loss to CAG and my condolences to his family.

 

RIP


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So sorry to hear this. My thoughts are with his loved ones. Condolences to the site team too, I'm sorry for your loss.


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I am shocked and sadened to hear we have lost such a vibrant, helpful and amazing character. My thoughts are with Martin's family and friends and with Martin, you will be missed so much.

Edited by determindator

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So sad to hear the loss of Martin he will be greatly missed my thoughts go out to his family...RIP Mart xx

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Gutted..... :sad:

Martin and I have been friends since 2006, but sadly we never met...

 

Twice now, I have answered a knock on the door from our postman wanting a

signature for what has turned out to be premium vodka from the Ukraine.. From Martin!!!

 

We had promised ourselves last year that 2013 would be the year that we met up and

had a good drink... And put the world to rights... This has finished my weekend.. :-(

 

Martin..... Thank you Sir for the inspiration that you shared with me when I was at my

lowest point, for helping me to bring myself back from the edge of despair, and for inspiring

me to learn to help many others too.. Thank You Sir, for being a Good Friend.

 

God Bless Martin, Rest in Peace Sir...

 

I'm heartbroken that we never met... :-(

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R.I.P Martin, my thoughts and prayers go out to you and your family


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Gutted..... :sad:

Martin and I have been friends since 2006, but sadly we never met...

 

Twice now, I have answered a knock on the door from our postman wanting a

signature for what has turned out to be premium vodka from the Ukraine.. From Martin!!!

 

We had promised ourselves last year that 2013 would be the year that we met up and

had a good drink... And put the world to rights... This has finished my weekend.. :-(

 

Martin..... Thank you Sir for the inspiration that you shared with me when I was at my

lowest point, for helping me to bring myself back from the edge of despair, and for inspiring

me to learn to help many others too.. Thank You Sir, for being a Good Friend.

 

God Bless Martin, Rest in Peace Sir...

 

I'm heartbroken that we never met... :-(

 

Thank you for your comments Dave, I know you were great friends. It's a shock to all of us.........:-(

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Is there a charity donation instead of flowers Mr Lex ?


If my post was helpful don't forget to click the star!

Advice is offered freely, without liability and without prejudice.

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Martin was one of the first of the site team I spoke to when I joined cag, although did not know him that well all the same it is a sad day for cag.

 

my condolences to his family.RIP Martin.

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Is there a charity donation instead of flowers Mr Lex ?

 

I am sure we will let you and everyone else know Dave, we really don't were we stand untill we have spoken to all Dave........


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This is always worth referring to

 

 

 

 

 

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So so sad, Martin's passing is a great loss to many.

 

I only met Martin on a couple of occasios but loved every minute in his company, his dedication to CAG was exceptional, from running Site Team to his tireless efforts helping many thousands of CAG members.

If you ever had any problems or worries about anything Martin was always there to offer help and advice, if he thought you were in trouble or had something worrying you he would always give you a phone and help when he could.

 

My thoughts are with his family.

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Goodbye Sir Martin... I'm heartbroken that I never got to meet you...

 

185778_10150092345803870_1532551_n_zpsc4b4d3bd.jpg


If my post was helpful don't forget to click the star!

Advice is offered freely, without liability and without prejudice.

If in any doubt professional legal advice should be sought.

 

I do not profess to be in any way legally trained, I am a big

oily truck driver and all I know has been learned within the

Consumer Action Group.

 

FAQ's

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

Trying to stop smoking?

http://www.consumeractiongroup.co.uk/forum/give-up-smoking-here/

 

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Good bye my friend, you were so understanding and so patience with me. I will never forget what you have taught me.

 

I will miss you and our friendship. I hope you are in a much better place than you have been over these past few months. Hugs and much love to you. :hug:

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I know we shared a common goal. Your entire family can be proud of the legacy you leave having been such a major part of CAG.

 

We've shared many good and interesting times both on and off the forum.

 

RIP Martin.

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Rest now Martin - may your legacy be that thousands of people will have gained strength to fight their corner thanks to your knowledge, help and words of wisdom. You were a friend to many and an inspiration to countless others.

 

Sad day :-(


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I had the pleasure of meeting Martin and he was a lovely man and friend of mine on Facebook.

I knew he was poorly but never in a million years did I think he would be taken from us.

RIP my friend, sleep well

Di xxx


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Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you! :p

 

 

I have been smoke-free for 4yrs

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An inspiration to me in such a short space of time that I have been here.

 

May God Rest Your Soul in eternal peace.

 

Amen

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Martin, you done so much and you had so much more to give. This is so wrong.

 

RIP mate x x x x

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RIP Marty, have fun up there with the Rooster :(:(:(


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