Jump to content


Virgin place entry onto credit file after 14 Years


s500l
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3393 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all

 

Was checking my Experian credit file to find out that virgin media has added an entry onto my account saying that i owe them money from 1999 yet the entry was put onto my credit file last month.

 

I was fuming. :mad2:

 

Always kept my credit file spotless. Spoke to Experian who said straight away that something does not look right. They asked me to contact virgin and then call them back, which i did.

 

Virgin told me that the account was closed in the year 2000. I then asked that, if i owed them this money why they had not contacted myself (still at same address 14 years later). Their response was that they had sent out a letter in 2000. I then asked why did they not send another letter asking for the monies owed. thier response was they ONLY SEND ONE LETTER ASKING FOR PAYMENT WITH NO REMINDERS SENT OUT. I could not stop laughing at this point. I then asked for copy invoices for which they replied they had none, only a statement could be provided.(What a joke). Virgin have asked me to write to them requesting the info held but a statement does not mean anything.

 

Entry on my file is saying this amount owed has now started from 12/2012 with no payment history logged for the last 14 years.

I spoke to Experian and explained the conversation that i had with virgin. They knew full well that this entry should not have been placed onto my credit file. They said they would investigate and contact virgin and i would know the outcome in 14 days.

 

Question is do i have any recourse against virgin for any damages because I was going to purchase a new sofa and wanted to check my report before I purchased. Good job I did otherwise I would not have noticed. Secondly my score has gone down because of this entry.

 

If they refuse to remove this from my file should i file a court action against them or am i rushing into things.

 

All suggestions much appreciated.

 

Will contact the ICO in due course after Experian investigation.

Link to post
Share on other sites

Hi

 

From what i can see virgin have not got a leg to stand on. Regarding the comp issue i think you may be able to ask for compensation but i would wait for a more experienced member to reply.

Link to post
Share on other sites

Hi all

 

Was checking my Experian credit file to find out that virgin media has added an entry onto my account saying that i owe them money from 1999 yet the entry was put onto my credit file last month.

 

I was fuming. :mad2:

 

Always kept my credit file spotless. Spoke to Experian who said straight away that something does not look right. They asked me to contact virgin and then call them back, which i did.

 

Virgin told me that the account was closed in the year 2000. I then asked that, if i owed them this money why they had not contacted myself (still at same address 14 years later). Their response was that they had sent out a letter in 2000. I then asked why did they not send another letter asking for the monies owed. thier response was they ONLY SEND ONE LETTER ASKING FOR PAYMENT WITH NO REMINDERS SENT OUT. I could not stop laughing at this point. I then asked for copy invoices for which they replied they had none, only a statement could be provided.(What a joke). Virgin have asked me to write to them requesting the info held but a statement does not mean anything.

 

Entry on my file is saying this amount owed has now started from 12/2012 with no payment history logged for the last 14 years.

I spoke to Experian and explained the conversation that i had with virgin. They knew full well that this entry should not have been placed onto my credit file. They said they would investigate and contact virgin and i would know the outcome in 14 days.

 

Question is do i have any recourse against virgin for any damages because I was going to purchase a new sofa and wanted to check my report before I purchased. Good job I did otherwise I would not have noticed. Secondly my score has gone down because of this entry.

 

If they refuse to remove this from my file should i file a court action against them or am i rushing into things.

 

All suggestions much appreciated.

 

Will contact the ICO in due course after Experian investigation.

 

You need first to make a formal complaint to the Data Controller at Virgin, and insist that the entry is removed asap, also you will need check all the credit reference agencies as the entry may well be on all of them.

 

It is unlikely that court action would be efficient or cost effective, you will have to exhuast the complaints prodedures of the Virgin who supplied the data, the CRA cannot remove or amend the entry

with out permission.

 

As to any financial redress you would have to prove any actual financial loss was caused by the actions of Virgin.

 

As to the good old ''credit score'' it is intended as a day to day ''indication'' as to how you may be seen by a potential lender and is for your eyes only not and creditors or lenders.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

Thanks for the replys.

 

I have found invoices from recent account at the same address with virgin showing that they owed me money when i closed the account which was not that long ago. why did they provide services to me if i owed them money. i have the original invoices to show that they owed me money which totally contradicts what they are saying. i even have more paperwork to prove that this debt is without merit.

 

I will make a complaint to virgin but i have to wait for the outcome of experians investigation first. If virgin still persist that they will not remove this from my credit file after exhausting the complaints process then can a court or the ICO order virgin to remove this entry from my file? i have proof that this money is not owed and the entry on the credit file has been added incorrectly.

 

Thanks

Link to post
Share on other sites

The outcome finally will be governed by the reponse from Virgin, Experian have to accept that the data provided by a creditor is correct and have no facility to validate it.

From what is known now the clearest and simplest challenge to the entries is that of manifest unfairness, ICO guidance on defaults says that a default should usually be place within 6 months of the cause of action. so 14 years is an obvious reason for it's removal.

 

Have you checked all the other CRAs?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

Yes they could after seeking an explanation fro Virgin and considering the response.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

There is something odd here I reply and ask a question of one user and get the answer from another?????

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

Good afternoon Sir

 

Thats good news. Will just have to wait and see now and take action accordingly if need be.

 

Will update soon.

 

I must add Brigadier, that you are a credit to this website and would like to thank you for your advice.

Link to post
Share on other sites

My bad. was using a friends account because i could not remember my password.

 

Apologies.

 

huh....

 

so you are spoofing the forum?

 

posts one & two here refer.........

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Why the two user names please why are are the answers coming alternately from the 2 user names????

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

Hi Brigs

 

I used a friends account to reply back to yourself as i could not find my password when i saw your previous post. Once i had found my password i then replied back to you again from my own account. I assure you there is no spoofing going on.

 

Hope this answers your question.

 

Thanks

Link to post
Share on other sites

ah so your freind answered your org posted query

rather than phoning or speaking to you directly?

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...