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Littlewoods Rewards Scheme

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I have been a customer of Littlewoods for about 18 years and had accrued commission through purchases made over this time which totalled about £371. I had been saving for a flat and finally logged in to my account to spend this money on goods for my flat and noticed my total had gone to £00.00. I contacted them and they told me that since I hadn't ordered from their last season, I lose any rewards earned.

As stated, I have been with them for 18 years and this had never been the case before and I never received any notification from them to say that this was changing. I have emailed them and all I get in reply is that I should read their terms and conditions, however I don't know when these terms and conditions changed. Can they do this without informing you?

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