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Federal Express customs charge


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In October i returned from a holiday in the USA. My last port of call was Las Vegas.

On my return to the UK, i noticed i had left my jacket in my hotel room in Las Vegas. The jacket was brand new and cost me £160.00 so i decided to get the hotel to return the jacket.

 

I went into my local mail forwarding chain company (mail boxes) and asked them to collect the goods from the hotel in America. They stated no problem and arranged collection through Federal Express at a cost of £54.00 which i paid.

 

Two weeks later i received my jacket, along with a bill for £20.00 customs charge. I ignored this as i had paid the price and customs does not apply as i had not purchased the jacket in America, but the UK.

 

Three weeks later i receive a letter from a solicitor stating i will be hung, drawn, and quartered if i do not pay £20 within 7 days. I responded by email to the solicitor putting the account into dispute, and i received no reply. Yesterday i received another solicitors letter saying pay up in 7 days or its court. So i phone them and recorded the call. They asked me to send them again my original email, which i did. I then receive an email back as confirmation and that they were going to take instruction from their client.

 

The point in all this is they are trying to charge me an extra £20 to put the item through customs, its a management charge and nothing to do with any VAT.

 

I paid the charge quoted by Fed Ex to have my property returned at £54.00. Their was no mention i would have to pay a Fed Ex own charge to put the item through customs

 

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If you still have the receipt for the jacket (or even the credit card / bank statement) then you should be fine, or even if it is a 'British' label......I can't see them pursuing this any further, you have explained to them exactly what the situation is, providing common sense prevails then they will drop it like a stone. Keep us posted though.

PLEASE NOTE - I am not a legal expert, what is stated is my own opinion and from what I have learnt from this forum and my own experiences.

 

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