Jump to content


  • Tweets

  • Posts

    • Have you put a formal claim into Hermes? I think you should put formal claims into Hermes in respect of each one. I suggest that you leave it about five days apart so that they are treated completely separately. Hermes of course will refuse to compensate you – but then we will help you begin a legal action against them. Once again, I think that your best interests will be served by claiming and suing for only one of them – and then the second one separately once you have the result of the first one. We will help you all the way – but you need to start off by reading around the stories on the sub- forum about Hermes complaints and actions against Hermes. You need to understand the mediation process – and there are lots of good summaries on the sub- forum. Also you should read around on this website about the steps involved bringing a small claim in the County Court. Begin the claims process with Hermes so that you get a denial of liability – and then we will go to the next step.
    • The luxury car manufacturer says its battery-powered sports cars will be made in Warwickshire. View the full article
    • Well please can you search everything and get all your documents together. Read them. Understand what you have. And they make sure they are properly filed. Do you have the name and address of the driver? Also I believe that you said that you had received a message from your own insurer saying that you were liable – or something like that. Please can you reproduce that message here – preferably in PDF format   Don't respond to anyone without checking with us first. We would want to know why you are being asked to contact people. However, you definitely need to contact your insurer tomorrow as I've already suggested. You really need to find out what's going on, why they have made the decision that they have and you want copies. Don't tell them that you sent them on SAR. Keep that a completely separate matter – but simply ask them on the telephone to have copies of all the documents that they have assembled in respect of this case. Once again, you should be recording this.  
    • As i stated above, i found out a document from my draw that admirel had sent me on the 25th of january. I found it out to see if it had any information about the van. Then i saw that it said ' section l -witnesses , then a male name .
    • You say that you have only just found out that the van driver has apparently got witnesses to the accident. How did you just find this out?
  • Our picks

    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 25 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
  • Recommended Topics

Useful contacts for those dealing with homelessness - correct as at 23.09.2015


Please note that this topic has not had any new posts for the last 2804 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

  • 5 months later...

Thought I would add to the Homelessness list:

 

Centerpoint

Is a provider of hostels and supported accommodation for young homeless people.

 

The Children's Society

Organisation working with vulnerable young people including runaways in danger on the streets and children in trouble with the law.

 

Crisis

A charity for homeless people, especially those with no legal right to accommodation. Provides projects offering practical help, carries out research and publishes reports and books on homelessness issues.

 

groundswell

User involvement and self-help organisation for homeless people. Support a network of homeless groups and help homeless people campaign and lobby.

 

Website includes a directory of homeless-led organisations.

 

Preston Homeless Forum

Preston Homeless Forum is an umbrella organisation for groups working with homeless people in preston.

 

Glasgow Homelessness Information Pages

This website aims to provide helpful information for people who are experiencing homelessness in Glasgow.

 

There is information about your rights, where to get help, and contact details for lots of homelessness services in Glasgow.

 

Housing Advice Northern Ireland

Provides housing advice and information for people in Northern Ireland. Produced in partnership with Shelter and Housing Rights Service. Covers homelessness,finding accommodation, renting, Housing Executive and housing association tenancies, welfare benefits and home ownership. Includes a searchable directory of advice services in Northern Ireland.

 

Broadway London

We're Broadway and we say no one should be homeless. Every year we work with over 7,000 people on their journey from street to home. We provide a full range of services to help people get accommodation, improve their physical and mental health, gain training and employment and to live successful, independent lives.

 

Homeless Action Scotland

We are the national membership body in Scotland for organisations and individuals tackling homelessness. Our members include voluntary sector providers, housing associations, local authorities (LAs), academics and other professionals involved in homelessness prevention and alleviation.

 

Salvation Army

Organisation providing a range of services, including hostels and day centers, for homeless and other disadvanted or vulnerable people.

 

Shelter England

Organisation that provides information and advice to homeless and badly housed people.

 

Shelter Scotland

The Scottish arm of Shelter, the national charity that works on behalf of homeless and badly housed people.

 

Shelter Wales

The Welsh arm of Shelter, the national charity that works on behalf of homeless and badly housed people.

 

St Mungos

London's largest homelessness agency which provides hostels, care homes, supported housing, day centres, and outreach, resettlement and employment services.

 

Thames Reach

Provide a range of services for homeless people in London (especially those sleeping rough), including hostels, supported accommodation, outreach, resettlement and tenancy sustainment services.

Edited by citizenB

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites

Please note that this topic has not had any new posts for the last 2804 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...