VERY catalogue debt !

[jsblue]

Hi, i am new to this site and unsure what to do.

 

I really need help with a catalogue debt i have with VERY Ltd.

 

I have been paying this debt for almost 2 years and it still hasnt cleared, infact it has only gone down about £90

from the total balance.

 

I have been issued with numerous charges for late payments, minimum amount payments, letters, etc.. you name it,

yet i had set up a payment option???

Also the amount of interest added is phenomenal.

 

I am unemployed and am at my wits end.

 

I feel as though I am never going to get this payed off.

 

Please help !!!!!!

[maroondevo52]

Hello and Welcome,

 

Do you have all your statements for this account and when did you take it out.

 

Regards,

 

Scott.

[jsblue]

hi

 

I don't have them all u unfortunately. I have had this account for a few years now but placed the order in feb 2011 for the item related to the current debt.

 

thanks.

 

J

[ims21]

You would be wise to send a Subject Access Request to them in order to get hold of the statements of account or transaction history.

 

All of those charges for late payment, going over limit etc. etc should be reclaimed together with the interest charges as a result of them.

 

You might find that this clears the debt....it will certainly put a big dent in it.

 

There is a template letter for a SAR in the library, the link to which is at the top of every CAG page in green. Cost is £10 and they will have 40 days to comply.

[jsblue]

hi, thanks.. do I send the SAR? via normal post or email it? and how do I pay the £10, ? (sorry, not sure what to do). Thanks again.

 

J

[ims21]

SAR addressed to "The Data Controller" at their registered office address.

 

Payment by cheque or postal order. Write on the back that the payment is for Subject Access Request only and is not to be credited to the account.

 

Send recorded so you know when they receive it.

[jsblue]

Thank you, have been ill so only got sent today.. fingers crossed...

[jsblue]

hi, i sent the SAR and have now received all of the data. What do i do next ? thanks

[ims21]

You will need this spreadsheet....complete it in accordance with the instructions on the notes tab

 

CISheet v101.xls

 

When done you will need to write to the lender requiring them to refund the amount per your spreadsheet.

 

It would be wise for you to look around at other threads in the catalogue forum so you can get up to speed on how to progress this.

[jsblue]

Hi. I can't seem to open the spreadsheet.

[ims21]

Have you got Microsoft Excel?

 

Not using a MAC are you?

[jsblue]

Hi, I managed to complete spreadsheet. What do I do now? Many thanks. J

[ims21]

What figure does the spreadsheet give you for the total of charges and interest?

 

Ho does it compare to the amount outstanding on the account?

[jsblue]

its a bit more than the total. Am i right in saying that the charges had interest on them according to the spreadsheet? I just copied and pasted a completed spreadsheet and amended it according to my own dates/charges.

[ims21]

You should now have a spreadsheet with the "Claim to" date set to today, the interest rate set to the rate they were charging you on the account and then a list of all of the late payment charges and other penalty charges.

 

The spreadsheet will show you a figure for the charges, the interest and the total amount.

 

You now need to write to the lender and demand that this be refunded.

 

Enclose a copy of your spreadsheet with the letter.

 

There is a good template here in post #31 which you should amend to suit your particular account. While this template relates to a credit card, the principles are the same for a catalogue account.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?309037-Charges-older-than-6-years-***WON***-Compound-Int-t-and-**NO-SET-OFF**/page2

[jsblue]

,Thank you. will get this done and sent today. many thanks.

[jsblue]

Hi

 

I sent the spreadsheet and letter and the only correspondence I have had back is yet another letter with yet another £12 charge.

 

Also a letter stating that the payment I sent was unacceptable.

(I also sent a letter saying that I would pay them £20 a month for the next 6 months).

 

What do I do now..

[ims21]

Next step is to send them a 7 day Letter Before Action.

 

Basically the same as the preliminary letter you sent but headed "Letter Before Action" and with a final paragraph to the effect that of they do not refund these charges and interest you will issue in court.

 

Send an updated spreadsheet with the letter.

 

Send it by recorded delivery to their registered office.

 

Only threaten court of you intend to go through with it.

[jsblue]

Hi,

 

I received a letter from Shop Direct stating that the late payment fees have been justly applied to my account

as I had failed to maintain payments??!!

 

Therefore they are unable to uphold my complaint and refund admin charges and interest charges.

 

If i am not happy with their response I can contact the Financial Ombudsman Service??

 

What do I do next ??

 

In the meantime, I am still getting charges for 'insufficient minimum payment' and as a result my balance is increasing again.

... feel as though i am going round in circles.

 

I am still unemployed and therefore cannot afford what they are wanting per month..

[ims21]

Is this their reply to your Letter Before Action?

[jsblue]

no, its their reply to the spreadsheet and attached letter requesting charges to be re=imbursed. never sent letter before action. ta

[ims21]

Well if you are prepared to go all the way it is "Letter Before Action" time.

 

Make sure you send an updated spreadsheet with it.

[jsblue]

hi its me again.

 

well I am still receiving interest and charges despite writing a letter to the effect of getting them stopped.

 

Very's reply to the spreadsheet, etc. was that the charges were applied accordingly

and would not wave them, nor the interest,

 

so therefore i am back to square one, with a total amount now nearer £500 !!

 

 

It is affecting my credit rating now and i am just wanting this out of the way..

[ims21]

Have you sent them a letter before action with a view to suing them?

[dx100uk]

how worried are you aboutyou cra file?

 

have they actually defaulted the account yet ?

 

you pay them what you say via your internet banking portal

 

and stick to it.

 

they'll never go near a court.

 

dx