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Does anyone know if it is legal to defer arrears on a loan account without notifying the customer this has / is about to happen? I thought any business operating this type of method would have to let the customer know there was going to be a change to the account? by that I mean putting the amount of arrears to the end of the agreement which by definition changes the end date?


Its a bit like implementing a payment holiday without the customer being aware of it?


A good friend has just had this happen with a company she deals with and im almost certain its illegal?

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