Help needed with HFC claim please

[dx100uk]

we need to ensure the spreadsheets for the others end on the date they were refinanced.

 

dx

[ukdarrenfan]

So do I stop the payments from the month before the new payments started?

[ukdarrenfan]

I think these are right now, can you just give it a quick check over please.

Thanks

Angie

Edited May 6, 2013 by ukdarrenfan

[dx100uk]

you need to look at each refinance

 

say loan 2

 

I believe it was refinanced by loan 4 so payment stoppage tallies with what I've got dec 97

 

here is daves spread which is correct

 

the claim to date should be the same dec 97

 

so do the same for loan 4 & 5

 

in your letter you need to ref the fact that although PPI was charged on loan 1 and loan 3

you do not have enough info to contruct a reclaim for those

but they need to offer redress too.

 

 

TBH: this is a 'lets put in a claim and see' exercise.

 

they might comeback revealing additional data in their calculations.

 

at this present stage I would treat this as a somewhat 'speculative claim'

 

IMHO you are entitled to a lot lot more.

 

but with the info available

this is mine & IMS21's 'best guess'

 

make SURe you fill out the FOS cq mentioning ALL the accounts

 

the issues with loan 1 & 3

 

and the fact [the ONLY REASON you tell them}

 

you were told in no uncertain terms that you MUST have the insurances each time by the Branch staff.

 

if you want my FOS CQ I can post it up.

 

dx

[ukdarrenfan]

Thanks, if you could please. It would be good to see. However,if you remember, in my post on page 5 I was not going to use that reason as they had paperwork signed by us to say that we understood the insurances were optional and you said it was quite damning for us.

[dx100uk]

quite damning yes

 

but can still be taken as being told you had to have it.

 

i'll find the cq later

 

dx

[ukdarrenfan]

I'm getting really muddled with the spreadsheets right now. What is the date that should be in the 'Claim To' Section. Is it todays date or the date the loan was refinanced? Sorry but I just can't get my head around it!

 

Loan 2 was dated 15/3/97, I take it the first payment was taken around a month later

Loan 3 was dated 20/1/96 and started on 3/3/96

Loan 4 was dated 29/11/97 and started on 3/1/98

Loan 5 was dated 23/8/99 and started on 4/10/99

Loan 6 was dated 27/6/02 and started on 29/7/02

Edited May 7, 2013 by ukdarrenfan

[ukdarrenfan]

I think I've got it now. Could you check these?

[dx100uk]

looks ok

 

dx

[davsib]

I think I've got it now. Could you check these?

 

Hi, should the claim to date be todays date and not the dates you have entered, If I'm right it will make your claim alot bigger dx will know

[ukdarrenfan]

I thought it was to today's date, but in dx's earlier post he mentions that the claim to date should be the date the loan was refinanced. I'm in no position to understand why, I just do as I'm told, lol!

[dx100uk]

no refinance date

 

else you'd be reclaiming twice

 

loan 6 however can run till today

dx

[ukdarrenfan]

So is the loan 6 spreadsheet correct in its current form and ready to send?

[davsib]

ok thought I should mention it just incase

[dx100uk]

just add the titles etc

 

dx

[ukdarrenfan]

Well it was sent off on Saturday so watch this space!

[dx100uk]

ok

[ukdarrenfan]

Well today I received a letter from HFC upholding my complaint on loan 2, 4 and 5.

 

They have offered me nearly £18,000!

 

They say that for loans 1 and 3 they do not have enough information.

 

They say that they need statements to prove that we paid PPI all through the loans and didn't cancel it.

 

Also they state again that loan 6 did not include PPI, but are ignoring the fact that it would have rolled over into this loan.

 

I'm going to scan the offer letter for you to look at in a minute so you can let me know whether or not to accept the offer on these 3.

 

We could certainly do with that kind of money right now!

[dx100uk]

i'd say accept it.

 

see what ims21 says

 

dx

[ukdarrenfan]

Offer is now attached. Just realised that the breakdown isn't that clear so I will post it here:

 

Loan 2 (acc 641)

Premiums paid from 03/03/96 to 03/11/97 = £1,151.25

Plus interest at 8% = £1,512.18

 

Loan 4 (acc 035)

Premiums paid from 03/01/98 to 03/08/99 + £1,313.90

Plus interest at 8% = £1,537.49

Excess payments from account 641 = £524.62

Plus interest on excess payments = £613.89

 

Loan 5 (acc 032)

Premiums paid from 04/10/99 to 04/06/02 = £2,308.55

Plus interest at 8% = £2,223.89

Excess payments made from account 035 = £1,544.50

Interest on excess payments = £1,523.52

 

Loan 6 (acc 296)

Excess payments made from account 032 = £2,308.55

Interest on excess payments at 8% = £1,479.38

 

Paid PPI and interest = £4719.67

8% compensation on PPI payments made = £5273.56

Excess payments made from previous accounts = £4377.67

8% compensation on payments made = £3616.79

Total redress = £17,987.69

 

Just realised that they have included the excess payments into loan 6 in this.

Edited June 7, 2013 by ukdarrenfan

[dx100uk]

not redacted

 

dx

[dx100uk]

cant read the figure either scan is very pixelated.

 

they are wriggling a bit here

 

they don't actually say they don't have the info

but the usual crap that they 'automatically assume' it has been destroyed

so wont look as its outside of 6yrs

 

IMHO they are hiding something.

 

dx

[ukdarrenfan]

Is it worth sending the other 2 loans to the FOS? These loans were paid off by others, so the PPI wasn't cancelled at all. They say as they have no info that they cannot calculate the amount of the refund.

[ukdarrenfan]

not redacted

 

dx

 

Oh sorry dx I just realised. I spent ages deleting all the sensitive info then forgot to save that copy and posted the original! Whoops!

[Andybars]

I would say its worth sending them to FOS

- I wold also be tempted to go back to HFC and invite them to make an offer in respect of he other 2 loans based upon the average redress of the others.

 

They will most likely say no but it will demonstrate to FOS you have made every effort to resolve matters reasonable before approaching them.

 

More importantly if HFC try to claim that you have accepted the offer in full and final on all 6 loans it will give you written evidence that this is not the case