JMio v Clydesdale Bank - LBA Sent

[JMio]

Every time I've phoned them recently they've been as nice as anything to me!!

 

Bit of a change from the usual response I got from them over the years. Something between unimportant & what you'd scrape from the bottom of your shoe would come close to how they used to deal with me!

[endemoniada]

I got my letter today too!!

Again, well past the 40 days - but, I will take great pleasure in ounting up the charges!!

Mo

[Robertxc]

I got my letter today too!!

Again, well past the 40 days - but, I will take great pleasure in ounting up the charges!!

Mo

Well, what do you know...mine arrived today! It seems the Clydesdale have had a kicking from the IC! Awww....shame...

[caro]

Well, what do you know...mine arrived today! It seems the Clydesdale have had a kicking from the IC! Awww....shame...

 

But presumably you still have a claim against them for going over 40 days don't you?

[Robertxc]

I'm not going to bother with that. Remember, to make a claim, you have to be able to establish a 'liquidated loss'. I have no idea how I would calculate my actual loss from them breaching the 40 days by a couple of weeks.

[JMio]

It WOULD be nice though if there was something that could be done to punish them for their attempts to stall us all wouldn't it?

 

Complaint to the ICO / FSA / Ombudsman perhaps? Would any of these actually make any difference though?

[caro]

Could you try for some kind of compensation for this when you get to the Moneyclaim stage I wonder.

[oldcynic]

or add to your claim the phone charges and recorded delivery mail costs?

[JMio]

Statements for my Current Account arrived this morning, totted them up but I'm a bit confused as to what I can claim back.

 

After any month that a charge was applied, e.g. Recalled Standing Order or Irregular Fee etc, a 'Service Charge' of anything between £15-£30 followed the next month. What is confusing me is that these are all different amounts, £23.32, £17.52 etc...

 

To me it's fairly obvious that they're penalties for going overdrawn / having transactions returned during the previous month but could they come under the guise of charges for providing a service?

 

These 'Service Charges' alone total up to £506.38, on top of the £940 in 'normal' charges on that account.

 

Now more than ever I'd appreciate a bit of advice please!!

[dan-rides-bikes]

sure the amounts are the amounts of the standing order that were not paid

 

they get taken out

fail

then put back in iirc

 

thats what happens on my egg account

 

dd payment removed

dd failed

charge applied

[JMio]

Nah, its not that I don't think. I've only got one Standing Order that comes out of that account, and thats for about £150.00 (Loan Repayment).

 

The 'service' charge only ever occurs whenever they've charged me for something else, like going overdrawn / bouncing a cheque or something like that.

[muirton]

Might it be that as you have gone over limits, then you get charged for every withdrawal, and pay in? - I am sure I asked about that years ago, and was exceptionally miffed that they charged me for getting my wages paid into the account.

[Hyster]

Statements for my Current Account arrived this morning, totted them up but I'm a bit confused as to what I can claim back.

 

After any month that a charge was applied, e.g. Recalled Standing Order or Irregular Fee etc, a 'Service Charge' of anything between £15-£30 followed the next month. What is confusing me is that these are all different amounts, £23.32, £17.52 etc...

 

To me it's fairly obvious that they're penalties for going overdrawn / having transactions returned during the previous month but could they come under the guise of charges for providing a service?

 

These 'Service Charges' alone total up to £506.38, on top of the £940 in 'normal' charges on that account.

 

Now more than ever I'd appreciate a bit of advice please!!

 

Looking to jump on this bandwagon but am also unsure as to what I can claim, same situation as JMio same bank account, can anyone help?

[caro]

Hi Hyster. Welcome to the forum. Can't help you with the answer to your problem I'm afraid, because I don't know. Could you just contact the bank and just ask them (you too JMio)?

 

Could you start your own thread Hyster and let us know what you have done so far, and then we can follow your progress and help when we can. Just to clarify, is your account with Clydesdale?

 

Good luck.

[JMio]

Phoned their Customer Service centre, these 'Service Charges' are the sum of a standard Bank Charge, (which, for example is currently £22.50) PLUS the Debit Interest incurred for the period that I had been overdrawn during the previous month.

 

Example, a cheque takes me £10 into an unauthorised overdraft, *BANG - £33.00 charge for that, then the following month, they charge an additional £22.50 for BEING overdrawn, and add on the interest incurred during the that time.

 

I've read that back & I appear to have repeated my 1st sentence, but if it helps to make sense of things then so be it!

[alftupper]

Where you have an arranged overdraft you are charged a set fee of £7.50

 

QUOTE " A monthly maintainance fee of £7.50 will be applied to you account whether the account is in credit or overdrawn. In addition, if you exceed your overdraft limit without first obtaining our agreement, a £22.50 monthly unauthorised borrowing fee will be debited to your account, if your account remains irregular for three consecutive business days, we will write to you and you will be charged an irregular borrowing fee of £25.00. If your account is irregular five business days later, we will write again and you will be charged a further irregular borrowing charge of £25.00. This process will continue every five business days until your account is regularised or we agree an alternative repayment option with you"

[caro]

So they may have actually helped you as they have given you the interest (for that month at least) on the charges. Very kind of them if I have got it right.

[JMio]

So they may have actually helped you as they have given you the interest (for that month at least) on the charges. Very kind of them if I have got it right.

 

That's what I'm wondering... I've asked them to send me details of what their charge rates were over the years, i.e. if it's £22.50 now in 2006, what was it in 2005/2004 etc etc.

 

Either way, it'll add the fat end of another £500 onto my claim!

[caro]

That's what I'm wondering... I've asked them to send me details of what their charge rates were over the years, i.e. if it's £22.50 now in 2006, what was it in 2005/2004 etc etc.

 

Either way, it'll add the fat end of another £500 onto my claim!

 

And yet I repeatedly see comments that it is not worth claiming the interest. If you have unjustly paid interest then you should claim it back. If they want to query peoples calculations and say they are wrong, the onus must be on them to show they are wrong. ie calculate the correct figures. £500 on your claim must be worth a bit of effort surely.

[JMio]

And yet I repeatedly see comments that it is not worth claiming the interest. If you have unjustly paid interest then you should claim it back. If they want to query peoples calculations and say they are wrong, the onus must be on them to show they are wrong. ie calculate the correct figures. £500 on your claim must be worth a bit of effort surely.

 

Ahh, sorry - the £500 extra was what turned out to be the combination of a Penalty Charge (a set amount between something like £15 - £22.50) PLUS the Debit Interest on top.

 

I've never actually managed to get my head around the Debit Interest part, but to me, it would appear that this would be something that I can claim back!

[caro]

Ahh, sorry - the £500 extra was what turned out to be the combination of a Penalty Charge (a set amount between something like £15 - £22.50) PLUS the Debit Interest on top.

 

I've never actually managed to get my head around the Debit Interest part, but to me, it would appear that this would be something that I can claim back!

 

I would agree. Take a look at Vampiress' spreadsheet in the bank templates library, as that does the calculation for you, although maybe Clydesdale have done it for you.

[JMio]

Ok, Prelim Letter for £1445.41 going today.

 

This is the big one folks!! The one I've been waiting so so long for!

 

[paul_ingram]

On the 1st an 2003 they changed the service charge from 15 GBP to 22.50 GBP without any justification IIRC to merit a raise of 7.50 GBP!!

[muirton]

Best of luck, I will be waiting to see how you get on, you seem to be the first to have got this far with the Clydesdale.

 

It will be interesting to see how they respond after their stalling at the beginning of your claim.

[JMio]

Thanks, fingers crossed!