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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Question about ESA Disability Premiums

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Hi all,


I was awarded DLA with Higher Rate Mobility and Middle Rate care for 5 years in 2008. At the time I was also on Income support, and so started getting the Severe Disability Premium. I was then changed over to ESA early last year, and placed in the Support Group. The letter awarding me the ESA at the time, had dropped the Severe Disability Premium, and paid me a "top-up" premium instead. As the money was the same, I didn't think too much about it at the time, and I assumed that the SDP had been done away with.


I have now been re-awarded DLA for an indefinite period, at the same level, Higher Mobility and Middle Care. Today I got the ESA reassessment letter, with the same "top-up" premium. However, when I went online to check the rates, I find that the Severe Disability Premium is still showing, so I'm wondering if I should have been getting it all along? According to my calculations, if I was still getting the SDP, I would be about £13 a week better off.


I'm also getting a "Disability Income Guarantee" payment of £14.80. Can anyone shed any light on what that is, please? I can't seem to find anything much about it by Googling.

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As Nystagite says, the enhanced is the disability premium. To get the SDP you need to request an IS10 form and the premium will then be added.


When I was on Income Support, all the premiums got added automatically. When I moved over to ESA support group, the EDP got added straight away, but it appears that with most people, the SDP only gets added when an IS10 form is completed, or a change in the level of care component awarded is reported. It doesn't seem to be being added automatically. I only found out about the SDP by accident. I was not informed this was available to me when I was awarded mid rate care.

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No problems. The form is a real easy and quick one to do. You literally only have to fill in your details and tick a couple of boxes and it's done. The SDP was added to my regular ESA payments, along with the EDP just a few days after they received my completed IS10 back.


I wasn't aware I could get both premiums, I thought I was only allowed one, so was a pleasant surprise to find out you are entitled to both (if you meet the living alone criteria)

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I discovered that I filled in an IS10 way back when I first got DLA. I also found the letter where the DWP sent the form automatically. Clearly with ESA they don't tell you that you need to fill in another one, presumably in the hope that you don't claim it, just like I didn't :mad2:


I've hunted high sand low for the form online, for all the govts claims that everything is to be done online, they seem to want to hide this one. I can't even find out where to get one. Do you think the JobCentre will have one if I call in next week?

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Yes, you can only get the form by phoning through to ESA. It is a form that isn't kept at job centre offices, and can't be downloaded. I did have a couple of the helpline staff tell me to pop down to my local jobcentre plus to get one, but they do not hold them there, so don't fall for that one.


Just call through to ESA and they will put in a request for the form to be sent out to you. Hopefully you will receive it quickly. I agree with nystagmite. Why they don't just carry the premiums over I've no idea. I wonder how many people out there aren't claiming the SDP premium as they aren't even aware it exists. Thank heavens for sites like this or I'd never have known.

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I can confirm that the form IS10 is only held at the benefit centres so can't be downloaded or collected from JCP.

You will need to request one the initial telephony contact centre and hope the message is passed to the correct processing office and team. Far to frequently we see handoff emails that aren't intended for our office or even the correct teams they are selected from a pull down menu of which office and if it isn't double checked it frequently goes to the incorrect office without the telephony team realising.

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Please could somebody confirm that this is still the address for Belfast BDC?


Belfast BDC

PO Box 460




I'll write a letter as well as phoning, because my experience of the telephone is that it is a device mainly used to fob people off :roll: Hopefully a two pronged request will get some results.

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