Jump to content


  • Tweets

  • Posts

    • U.B.  Thank you for the search options.   No address given by police, it is a late mid range vehicle. Plenty of witnesses. she is nearly 100    Seems a bit weird that if she was driving a car the insurance details would have to be given.     
    • Send an SAR to the LMO. Assemble all the evidence of the payments that she has made. Please post up a copy of the letter which you have received – in PDF format but redacted felt identifiers. No, neither trading standards nor the ombudsman will help. See what an SAR produces and then we can start to give some advice. If she has all the evidence of payments then clearly there is some inaccurate data processing going on and this would give you a good basis to proceed upon.
    • Do you have the drivers address? What kind of car was it – just to get an idea as to whether the driver might have money. Other witnesses? You need to keep very careful notes of what has happened, all medical treatment, prognosis. How old is your mother?
    • No I don't believe the Police are required to provide other drivers Insurance details.   Make a search for the Insurers using the following website   askMID WWW.ASKMID.COM     If the drivers vehicle is shown to not be Insured, then a claim to the MIB can be made.   https://www.mib.org.uk/    
    • Hi   Some advice would be highly appreciated. My mother bought a set of Elvis Presley coins from London Mint Office in October and agreed to pay in 3 instalments. She paid first instalment in October, second in November, both payments showing on her Virgin Money Internet banking account as cleared to LMO. Last payment is due 15th of December. My mother kept up with the payments as agreed.  On Friday which was the 3rd of December, she got a late payment letter from the LMO saying she's made no payments since getting the coins which isn't true as like I said she always keeps proof of payment. She has good credit rating and never missed payments on anything. She called customer service for them say to her that they see no payments on her account and says its probably account department who haven't updated her account to reflect payments and it would be resolved after he emailed them. She checked her LMO office account and it STILL says she owes them money. So she emailed their customer service email with proof of payments with her address and customer number, no reply to that either. The letter made clear threats of debt collectors for money they already have! She's made it clear she will not be paying any late payment charges as their accusations aren't justified and clearly incompetence on their end. After reading reviews, this is a common trick LMO pull on people.  So what do we do from here if she gets no reply to her emails or nothing gets resolved via phone? Would taking this to ombudsman and trading standards be any help?   Thank you.
  • Our picks

4 wks missed to BH - now demanding good backs - help


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2300 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Good Afternoon marcus6

 

Firstly let me start by apologising for the delay in replying.

 

To answer your question, if a customer was to miss a weekly payment, then they would be expected to pay a late fee of £5.50 as well as the weekly payment they missed; as this is what was agreed when the agreement was signed.

 

If a customer is having difficulty in making their weekly payment, then we would offer them the below option to try and help them:

 

• Returnability – The customer can return their item with nothing to pay, arrears would be cleared and the agreement terminated.

• Pick up and Hold – The customer surrenders the goods to your store for an agreed period, during which time no payment is due, they can then resume the agreement if and when their finances improve.

• Alternative Product – The customer can surrender the goods and discuss with their store the possibility of taking alternative items within the same product range, at a lower weekly payment.

 

We will always try to work with our customers and help them where we can.

 

Many Thanks,

 

Jason

Web Relations Team

BrightHouse

 

 

 

Hi Jason,

 

I understand that what you are saying, But if i miss a payment? do i still have to pay the DLC or OSC for the weeks missed ?? my understanding of the LDC & OSC is they stop and then start back up when payments are back upto date, should i have to pay for the weeks missed or not??

Link to post
Share on other sites

  • Replies 245
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Good Afternoon marcus6

 

Firstly let me start by apologising for the delay in replying.

 

To answer your question, if a customer was to miss a weekly payment, then they would be expected to pay a late fee of £5.50 as well as the weekly payment they missed; as this is what was agreed when the agreement was signed.

 

The late penalty charge is unenforceable. You know this jason.

If a customer is having difficulty in making their weekly payment, then we would offer them the below option to try and help them:

 

• Returnability – The customer can return their item with nothing to pay, arrears would be cleared and the agreement terminated.

• Pick up and Hold – The customer surrenders the goods to your store for an agreed period, during which time no payment is due, they can then resume the agreement if and when their finances improve.

• Alternative Product – The customer can surrender the goods and discuss with their store the possibility of taking alternative items within the same product range, at a lower weekly payment. Which you force them to take out a completely new contract on. Thereby making more profit for you, and the customer worse off.

 

We will always try to work with our customers and help them where we can. No you dont. At all.

 

Many Thanks,

 

Jason

Web Relations Team

BrightHouse

 

See blue comments

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

I have a similar post about BAYV. I have also had the same letter from the ombudsman, Do I now send them an LBA?

 

 

Hi,

 

yes thats the next step before court, make sure you put LBA at the top of the letter, don't go doing what i did and forget, with the LBA they have 2 weeks to reply to you, then the next step is court claim

 

good luck

Link to post
Share on other sites

Good Afternoon marcus6

 

Thank you for your question.

 

When an account falls into arrears, the individual circumstances of a customer are taken into consideration when a renewal payment is made.

 

If you have any specific questions regarding your payment, I will be unable to discuss them on this public forum due to Data Protection. Therefore I ask that you contact our Customer Relations Team directly, either by calling 0800 526 069 or by emailing [email protected] and quoting reference 216873.

 

Many Thanks,

 

Jason

Web Relations Team

BrightHouse

Link to post
Share on other sites

Good Afternoon marcus6

 

Thank you for your question.

 

When an account falls into arrears, the individual circumstances of a customer are taken into consideration when a renewal payment is made.

 

If you have any specific questions regarding your payment, I will be unable to discuss them on this public forum due to Data Protection. Therefore I ask that you contact our Customer Relations Team directly, either by calling 0800 526 069 or by emailing [email protected] and quoting reference 216873.

 

Many Thanks,

 

Jason

Web Relations Team

BrightHouse

 

 

why do you keep on with replys like this??? are you a BH Bot? just a yes or no to my Q! above will do

Link to post
Share on other sites

why do you keep on with replys like this??? are you a BH Bot? just a yes or no to my Q! above will do

 

 

Hi Marcus, I'm interested to know did you Brighthouse surrender your goods to them or have you still got them as I know they were demanding the goods back? hope you go all the way with this as it will give every one else hope.

Link to post
Share on other sites

Hi Marcus, I'm interested to know did you Brighthouse surrender your goods to them or have you still got them as I know they were demanding the goods back? hope you go all the way with this as it will give every one else hope.

 

Hi rosey-789

 

 

yea they wanted the goods back, but as i had paid so much of most of them at that time, i held onto them, and thats when this all started, this has been on going from 2012, i have sent them letters for a refund for miss selling OSC & DLC at the start of 2013 and then i got a letter back, saying they can not see how it was miss sold to me, so then i took it to the FOS and they got back to me about 10 months later and said there is not anything they could do as BH now come under FCA, so now the time has come to take them to court, i sent BH a letter 5 weeks ago and they have 3 weeks to get back to me, before i send them court papers.

 

If this goes to court i will make sure most media outlets know about it, if i am the one to make sure they can not get away with doing things like this to someone else then so be it........... i will not give up

Link to post
Share on other sites

Oh right, so you still have the stuff. I'm surprised they hadn't got the bailiffs turning up demanding the stuff back. that would worry me not paying them as I to have paid on stuff for nearly 3 year. we struggle to buy food if I'm being honest or to pay council tax due to the money we are paying to them each week. my partner has some things with insurance on and he asked it to be removed(he didn't know it was on) until he asked other week but they said it can't be removed unless he takes our insurance letter in for them to ring the company and find out if ours covers personal belongings etc so we're stumped in paying them.

 

I hope you take it all the way and win. good luck to you and I'll def keep an eye on this thread.

Link to post
Share on other sites

They can't get the bailiffs unless they take you to court first, Debt collection or hire purchase companies are not bailiffs and anyone that turns up at your door from them have no legal rights what so ever, they will threaten you with all sorts but believe me they have no rights especially if you have paid over a 3rd to them, I am no expert but I am aware that these companies can't take anything that belongs to you

Link to post
Share on other sites

only court bailiffs can do anything of that nature.

 

 

DCA's , shop staff, doorsteppers of any kind

have NO LEGAL POWERS WHATSOEVER.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • 2 weeks later...

Hi all,

 

well i got letter back from BH today they are sticking to there guns,

 

They said,>>

 

We can confirm that we have reviewed your complaint logged on 10th October 2013 under the complaint reference XXXXX

As no further information has been provided since your first letter, our decision to not hold your complaint is final.

 

 

I will be sending them a Formal letter before action, now!!

Link to post
Share on other sites

  • 2 weeks later...

Well I'm in two weeks arrears with Brighthouse so no doubt they'll be banging my door down soon.. have had to pay a huge electric bill and was a choice of paying Brighthouse or getting into trouble with electric. I certainly won't be able to make these arrears up but can continue to pay my weekly payment shortly. dreading these lot turning up at door.

Link to post
Share on other sites

Hi all,

 

well i got letter back from BH today they are sticking to there guns,

 

They said,>>

 

We can confirm that we have reviewed your complaint logged on 10th October 2013 under the complaint reference XXXXX

As no further information has been provided since your first letter, our decision to not hold your complaint is final.

 

 

I will be sending them a Formal letter before action, now!!

 

Hi all,

 

LBA was sent out to BH and they have until the 18th to get back to me, and if its not good news, i will then be sending court papers out to them.

Link to post
Share on other sites

Hi all,

 

 

I got a letter from BH today, and this is what they said.

 

 

Dear mr XXXXXXX

 

Our Ref: XXXXXXXXX

 

Thank you for the letter dated the 4th Aug 2015

 

 

As stated in our letter dated the 30th July 2015, we have issued our final response to your complaint under the Reference xxxxxx and XXxxxxx and therefore will not be re-opening your complaint unless further evidence is provided.

 

 

yours sincerely

 

 

xxxxxxxxxxx

Link to post
Share on other sites

Hi all,

 

 

I got a letter from BH today, and this is what they said.

 

 

Dear mr XXXXXXX

 

Our Ref: XXXXXXXXX

 

Thank you for the letter dated the 4th Aug 2015

 

 

As stated in our letter dated the 30th July 2015, we have issued our final response to your complaint under the Reference xxxxxx and XXxxxxx and therefore will not be re-opening your complaint unless further evidence is provided.

 

 

yours sincerely

 

 

xxxxxxxxxxx

 

 

 

 

Time to take this to court i think,

Link to post
Share on other sites

Make sure everything you have is 100% foolproof and concrete as if you take them to court, theyll either settle ooc at the last minute and try and get you to be silent as part of the settlement, or theyll hire a decent solicitor to defend them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Make sure everything you have is 100% foolproof and concrete as if you take them to court, theyll either settle ooc at the last minute and try and get you to be silent as part of the settlement, or theyll hire a decent solicitor to defend them.

 

 

 

I don't think they have gone to court before, as the lime light will be on them to much,

 

 

I have a witness, that will take the stand if this goes to court, that i was made to take the OSC and DLC was added at the same time

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...