4 wks missed to BH - now demanding good backs - help

[marcus6]

Good Afternoon marcus6

 

Firstly let me start by apologising for the delay in replying.

 

To answer your question, if a customer was to miss a weekly payment, then they would be expected to pay a late fee of £5.50 as well as the weekly payment they missed; as this is what was agreed when the agreement was signed.

 

If a customer is having difficulty in making their weekly payment, then we would offer them the below option to try and help them:

 

• Returnability – The customer can return their item with nothing to pay, arrears would be cleared and the agreement terminated.

• Pick up and Hold – The customer surrenders the goods to your store for an agreed period, during which time no payment is due, they can then resume the agreement if and when their finances improve.

• Alternative Product – The customer can surrender the goods and discuss with their store the possibility of taking alternative items within the same product range, at a lower weekly payment.

 

We will always try to work with our customers and help them where we can.

 

Many Thanks,

 

Jason

Web Relations Team

BrightHouse

 

 

 

Hi Jason,

 

I understand that what you are saying, But if i miss a payment? do i still have to pay the DLC or OSC for the weeks missed ?? my understanding of the LDC & OSC is they stop and then start back up when payments are back upto date, should i have to pay for the weeks missed or not??

[renegadeimp]

Good Afternoon marcus6

 

Firstly let me start by apologising for the delay in replying.

 

To answer your question, if a customer was to miss a weekly payment, then they would be expected to pay a late fee of £5.50 as well as the weekly payment they missed; as this is what was agreed when the agreement was signed.

 

The late penalty charge is unenforceable. You know this jason.

If a customer is having difficulty in making their weekly payment, then we would offer them the below option to try and help them:

 

• Returnability – The customer can return their item with nothing to pay, arrears would be cleared and the agreement terminated.

• Pick up and Hold – The customer surrenders the goods to your store for an agreed period, during which time no payment is due, they can then resume the agreement if and when their finances improve.

• Alternative Product – The customer can surrender the goods and discuss with their store the possibility of taking alternative items within the same product range, at a lower weekly payment. Which you force them to take out a completely new contract on. Thereby making more profit for you, and the customer worse off.

 

We will always try to work with our customers and help them where we can. No you dont. At all.

 

Many Thanks,

 

Jason

Web Relations Team

BrightHouse

 

See blue comments

[carolinerae5299]

I have a similar post about BAYV. I have also had the same letter from the ombudsman, Do I now send them an LBA?

[marcus6]

I have a similar post about BAYV. I have also had the same letter from the ombudsman, Do I now send them an LBA?

 

 

Hi,

 

yes thats the next step before court, make sure you put LBA at the top of the letter, don't go doing what i did and forget, with the LBA they have 2 weeks to reply to you, then the next step is court claim

 

good luck

[Jason BrightHouse Web Rela]

Good Afternoon marcus6

 

Thank you for your question.

 

When an account falls into arrears, the individual circumstances of a customer are taken into consideration when a renewal payment is made.

 

If you have any specific questions regarding your payment, I will be unable to discuss them on this public forum due to Data Protection. Therefore I ask that you contact our Customer Relations Team directly, either by calling 0800 526 069 or by emailing [email protected] and quoting reference 216873.

 

Many Thanks,

 

Jason

Web Relations Team

BrightHouse

[marcus6]

Good Afternoon marcus6

 

Thank you for your question.

 

When an account falls into arrears, the individual circumstances of a customer are taken into consideration when a renewal payment is made.

 

If you have any specific questions regarding your payment, I will be unable to discuss them on this public forum due to Data Protection. Therefore I ask that you contact our Customer Relations Team directly, either by calling 0800 526 069 or by emailing [email protected] and quoting reference 216873.

 

Many Thanks,

 

Jason

Web Relations Team

BrightHouse

 

 

why do you keep on with replys like this??? are you a BH Bot? just a yes or no to my Q! above will do

[rosey-789]

why do you keep on with replys like this??? are you a BH Bot? just a yes or no to my Q! above will do

 

 

Hi Marcus, I'm interested to know did you Brighthouse surrender your goods to them or have you still got them as I know they were demanding the goods back? hope you go all the way with this as it will give every one else hope.

[marcus6]

Hi Marcus, I'm interested to know did you Brighthouse surrender your goods to them or have you still got them as I know they were demanding the goods back? hope you go all the way with this as it will give every one else hope.

 

Hi rosey-789

 

 

yea they wanted the goods back, but as i had paid so much of most of them at that time, i held onto them, and thats when this all started, this has been on going from 2012, i have sent them letters for a refund for miss selling OSC & DLC at the start of 2013 and then i got a letter back, saying they can not see how it was miss sold to me, so then i took it to the FOS and they got back to me about 10 months later and said there is not anything they could do as BH now come under FCA, so now the time has come to take them to court, i sent BH a letter 5 weeks ago and they have 3 weeks to get back to me, before i send them court papers.

 

If this goes to court i will make sure most media outlets know about it, if i am the one to make sure they can not get away with doing things like this to someone else then so be it........... i will not give up

[rosey-789]

Oh right, so you still have the stuff. I'm surprised they hadn't got the bailiffs turning up demanding the stuff back. that would worry me not paying them as I to have paid on stuff for nearly 3 year. we struggle to buy food if I'm being honest or to pay council tax due to the money we are paying to them each week. my partner has some things with insurance on and he asked it to be removed(he didn't know it was on) until he asked other week but they said it can't be removed unless he takes our insurance letter in for them to ring the company and find out if ours covers personal belongings etc so we're stumped in paying them.

 

I hope you take it all the way and win. good luck to you and I'll def keep an eye on this thread.

[carolinerae5299]

They can't get the bailiffs unless they take you to court first, Debt collection or hire purchase companies are not bailiffs and anyone that turns up at your door from them have no legal rights what so ever, they will threaten you with all sorts but believe me they have no rights especially if you have paid over a 3rd to them, I am no expert but I am aware that these companies can't take anything that belongs to you

[dx100uk]

only court bailiffs can do anything of that nature.

 

 

DCA's , shop staff, doorsteppers of any kind

have NO LEGAL POWERS WHATSOEVER.

 

 

dx

[marcus6]

Like i said if this does go to court i will turn it into a media "circus" and show them for what they are......

[marcus6]

well friday is the dead line for BH to get back to me!

[marcus6]

Hi all,

 

well i got letter back from BH today they are sticking to there guns,

 

They said,>>

 

We can confirm that we have reviewed your complaint logged on 10th October 2013 under the complaint reference XXXXX

As no further information has been provided since your first letter, our decision to not hold your complaint is final.

 

 

I will be sending them a Formal letter before action, now!!

[rosey-789]

Well I'm in two weeks arrears with Brighthouse so no doubt they'll be banging my door down soon.. have had to pay a huge electric bill and was a choice of paying Brighthouse or getting into trouble with electric. I certainly won't be able to make these arrears up but can continue to pay my weekly payment shortly. dreading these lot turning up at door.

[marcus6]

Hi all,

 

well i got letter back from BH today they are sticking to there guns,

 

They said,>>

 

We can confirm that we have reviewed your complaint logged on 10th October 2013 under the complaint reference XXXXX

As no further information has been provided since your first letter, our decision to not hold your complaint is final.

 

 

I will be sending them a Formal letter before action, now!!

 

Hi all,

 

LBA was sent out to BH and they have until the 18th to get back to me, and if its not good news, i will then be sending court papers out to them.

[marcus6]

Hi all,

 

 

I got a letter from BH today, and this is what they said.

 

 

Dear mr XXXXXXX

 

Our Ref: XXXXXXXXX

 

Thank you for the letter dated the 4th Aug 2015

 

 

As stated in our letter dated the 30th July 2015, we have issued our final response to your complaint under the Reference xxxxxx and XXxxxxx and therefore will not be re-opening your complaint unless further evidence is provided.

 

 

yours sincerely

 

 

xxxxxxxxxxx

[marcus6]

Hi all,

 

 

I got a letter from BH today, and this is what they said.

 

 

Dear mr XXXXXXX

 

Our Ref: XXXXXXXXX

 

Thank you for the letter dated the 4th Aug 2015

 

 

As stated in our letter dated the 30th July 2015, we have issued our final response to your complaint under the Reference xxxxxx and XXxxxxx and therefore will not be re-opening your complaint unless further evidence is provided.

 

 

yours sincerely

 

 

xxxxxxxxxxx

 

 

 

 

Time to take this to court i think,

[renegadeimp]

Make sure everything you have is 100% foolproof and concrete as if you take them to court, theyll either settle ooc at the last minute and try and get you to be silent as part of the settlement, or theyll hire a decent solicitor to defend them.

[marcus6]

Make sure everything you have is 100% foolproof and concrete as if you take them to court, theyll either settle ooc at the last minute and try and get you to be silent as part of the settlement, or theyll hire a decent solicitor to defend them.

 

 

 

I don't think they have gone to court before, as the lime light will be on them to much,

 

 

I have a witness, that will take the stand if this goes to court, that i was made to take the OSC and DLC was added at the same time

[marcus6]

Hi all,

 

 

i have the court papers, who do i send it to, is it the CEO ?? of BH Mr Leo McKee?? or do i send it to the CEO of Caversham Finance Ltd???