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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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4 wks missed to BH - now demanding good backs - help


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Hi dx, i have still not had anything back from them about the SAR is there a template letter i can use/add to for failure to comply letter?

 

i have looked but i can not seem to see one?

 

if you could help me please as i need to get this sent asap....... also are you sure they right the items off when the 90 days has passed?

 

Thanks

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the 90 days in in the managers thread sticky on this homepage

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Top of page click on library template letters here .

 

Hi there, yea i see the letters but i can not see the "failure to comply letter" please link it for me!

 

is it letter "N" i use?

 

Thanks

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

Hi, been reading this thread with interest as looking to claim back truly mis sold OSC myself (that's when they'll agree to remove it, point blank refusing thus far!) Have you had anything back from them with regards to your SAR? xo

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  • 1 month later...

Hi guys, on the 24th/05/2013 i sent BH failure to comply letter!! and i still have not had anything back from them??

 

 

Whats my next step.....??

 

I can not claim back the LDC or OSC until i get this back as i dont know how much i need to ask for??

 

Thanks

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give the ico a ring

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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information commissioners office

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi if you do decide to settle sometime in future once a default notice as been sent interest as to be stopped you no longer have to pay this trading standards site states this.they will try and claim this but hold your ground.

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  • 4 weeks later...
  • 1 month later...

Hi guys,

 

i still have not had anything back from BH to do with my SAR i sent them 5 months ago,

 

i talked to ICO and they told me to send them the letters that i had sent to BH and they will look into it!

 

i'm about to send the letters to ICO......what will they do once they get the letters??

 

Thanks

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hopefully nail their ...to the wall

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

FYI:

 

we now have several customer reps for BH here now

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi marcus6

 

I'm sorry to hear of the delay you seemed to have had with regards to your Subject Access Request.

 

If you can email our Customer Relations team ([email protected]) with the relevant account details, we will be able to give you an update.

 

Alternatively, if you prefer to speak to us directly, please do not hesitate to call on 0800 526 069.

 

Other wise if you can you email us with you name, address and the store your account is with, you will then receive an update as soon as possible.

 

Many Thanks

 

Jason

 

Web Relations Team

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Hi marcus6

 

I'm sorry to hear of the delay you seemed to have had with regards to your Subject Access Request.

 

If you can email our Customer Relations team ([email protected]) with the relevant account details, we will be able to give you an update.

 

Alternatively, if you prefer to speak to us directly, please do not hesitate to call on 0800 526 069.

 

Other wise if you can you email us with you name, address and the store your account is with, you will then receive an update as soon as possible.

 

Many Thanks

 

Jason

 

Web Relations Team

 

 

Thanks jason,

 

But i think i will wait untill they send me all the info that i ask for back at the start of the year! if i dont get anything back by the 10/09/2013

 

also can i ask! why has it taken so long for a BH rep! like yourself to join this site........anyone?

 

 

Thanks

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  • 3 weeks later...

Hi all,

 

I got SAR back today from BH!

 

 

its only taken BH from the 30th/01/2013 to get me all the info i asked for!

 

 

I want to start the ball rolling to get back all the OSC & DLC ins! that they have taken of me over the years! Whats my next step in doing this! are there any templates ( letters) on here! or spreadsheet?

 

Thanks

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I believe [but I've never seen statements - so post some up]

 

that the two are 'a fixed sum each week not subject to interest'

 

hence it lapses if you don't pay and then gets put on when you do

 

however we will see.

 

either the statint sheet [if no added int]

 

or

 

the CISHEET if their is at their rate in cell d15.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?330996-Latest-Spreadsheets-PPI-Claims-and-Charges-Claims-Dec-2011

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I believe [but I've never seen statements - so post some up]

 

that the two are 'a fixed sum each week not subject to interest'

 

hence it lapses if you don't pay and then gets put on when you do

 

however we will see.

 

either the statint sheet [if no added int]

 

or

 

the CISHEET if their is at their rate in cell d15.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?330996-Latest-Spreadsheets-PPI-Claims-and-Charges-Claims-Dec-2011

 

Hi dx,

 

I have spreadsheet from BH with all payments on, the OSC & DLC are there! and then there is Rent payment "ie" what the item costs, the only interest is on the Rent payment! OSC/DLC are on there own. i take it its all the OSC & DLC i have to put into new spreadsheet! but i do OSC on its own and then do a new one for DLC is that right?

 

Thanks

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can you post some up

I've never seen them.

 

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc using paint program

but leave all monetary figures and dates.

*********************************************************

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

try www.pdfescape.com TO BLANK STUFF,

*************************************************************

or

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

..

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or use www.pdfmerge.com

 

convert existing PC files to PDF [office has an installable print to PDF option]

..

 

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

try and logically name your file so people know what it is.

though dont use full bank names or CAG in the title

i'e Default notice dd-mm-yyyy TSB

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi dx,

 

I have spreadsheet from BH with all payments on, the OSC & DLC are there! and then there is Rent payment "ie" what the item costs, the only interest is on the Rent payment! OSC/DLC are on there own. i take it its all the OSC & DLC i have to put into new spreadsheet! but i do OSC on its own and then do a new one for DLC is that right?

 

Thanks

 

if there is def no int charged

the use a copy of the statint sheet

 

one for osc

 

one for dlc.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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