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    • Briefly: Bought kitchen (£20000) July 2023 Promised 1 week fitting - took 5 Only drinking water was from outside tap, couldn't cook All sorts of problems deliveries, wrong parts, quality of doors, drawers not working, worktops de-laminating, none yet resolved Crux of the matter Wickes want to replace all the marble worktops - sounds reasonable That means no kitchen again for how long? They want us to accept a type of marble we didn't want in the first place and still don't want now, and they are not saying that they will make good any damage that may be done in the process We don't want this work done, we want them to leave the kitchen as it is and give us some compensation My wife and I are both in our 70's, I am disabled and we are both on heart medication, we don't want the stress and disruption again The ombudsman says we must allow Wickes to try again Advice please, is there any point in going to the small claims court?  Thanks  
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    • apologies if I'm being dense, doesn't that open me up to the risk of a backdoor ccj? They still have my parents address for me. (I *may* come back to the UK someday!)
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • I take it I should redact names, court numbers etc?
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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o2 gift voucher deal


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Hi hoping someone can help.

 

I bought a pay & go mobile phone on o2 shop online and part of the deal was a £20 Argos voucher.

 

It took a month and several phone calls to actually get the voucher

and then when I tried to spend it I was told by Argos that it was part of a batch which had been re-called by o2

and I'd need a new voucher with a different code.

 

I spoke to customer relations and they said just to use the chat on o2 priority and they could sort it no problem.

 

Long story short this was beginning of December and despite several phone calls and a 3hour online chat on o2 priority I am still no nearer,

they just keep sending the email with the same voucher code.

 

Last time I spoke to them, last night they said they had sent a new code but I haven't received it so obviously a lie again.

 

I have had the same one 7 times now.

 

Spoken to customer services again today and they say all they can do is fill in a form to give to the back office,

to re-issue which they already did last time, same code again.

 

I pointed this out and they agreed but said that's all they can do.

 

Totally fed up with the issue now, it's the principle of it.

 

Am I right in thinking that as the gift voucher was part of the deal I am within my rights to tell them

I want to return the phone for a full refund as it was in my opinion mis- sold, so I can buy it somewhere else.

 

I intend to speak to customer relations again on Monday but want to know my rights before calling them if possible.

 

Hope someone can give me any pointers.

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Hi chez,

 

I've moved this thread to the appropriate Forum, hopefully you'll get some help shortly.

 

Regards,

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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if you paid by card

why dont you do a chargeback

 

http://whatconsumer.co.uk/visa-debit-chargeback/

 

or

 

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/31/creditcards-31.htm

 

then tell the muppets where would you like the phone posted back too

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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:thumb:

 

Thanks dx, I had never heard of chargeback. I paid by credit card but finally have managed to speak to a manager and they have agreed to give me the £20 in credit to my phone.

 

Regards chez.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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