Jump to content


style="text-align:center;"> Please note that this topic has not had any new posts for the last 2455 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

My Daughter was convicted of theft whilst working for WH Smith. She pleaded guilty and was ordered to pay them £1650. 6 months on she has recieved a letter from a company called Boyes Turner demanding a further £720.81 for the costs of investugating the matter.

They has said the money is to be paid in 7 days or they will issue proceedings against her. Is this legal ? The court has already awarded them the money for the losses.

I think the sum requested is wholly unreasonable.

Any advice would be greatly appreciated.

Share this post


Link to post
Share on other sites

Hello and welcome to CAG.

 

This sounds odd to me too, hopefully the guys will be along later withe advice for you.

 

Would you be able to post up a pdf of the letter or type up what it says please? Remove any personal information.

 

My best, HB


Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

Hello again.

 

Boyes Turner seem to be lawyers in the Reading area. Does any of that sound familiar please?

 

HB


Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

Thanks for that I will rewrite the letter.

 

W H SMITH RETAIL HOLDINGS LTD

 

As you are aware our client has investigated certain losses attributed to your actions whilst an employee of our client. Our client has undertaken its disciplinary acton and you will be aware our client reported the matter to the police.

 

In addition to the above steps our clients policy is to rcover monetary losses by way of civil proceedings. You should note that the amount used for the purposes of civil proceedings may differ to the amount that forms the basis of the charges in any criminal proceedings.

 

Our client claims from you the sum of £1650 together with costs in respect of investigating the losses in the sum of £735.81.

Our client has recovered the sum of £1665.00. Our client therefore requires payment in the sum of £720.81

 

Please ensure that remittance of the debt is paid in full within 7 days of the date of this letter failing which our instructuions are to issue proceedings against you without further notice. In any proceedings we will include our clients entitlement to interest and costs.

 

Payment can be made.... etc

Share this post


Link to post
Share on other sites

OK, thank you very much for typing all that. I'll alert the site team in case anyone has input for you.

 

HB


Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

We had no idea all this had been going on as she had left home. she is now back and we are trying desperately to get her back on track. She knows she was stupid and she has tried to put it behind her and move forward This has just come as another blow.

Thanks again.

Share this post


Link to post
Share on other sites

Yes, I can imagine it's tough and it's great that you're fighting this together. Please try not to worry unduly, I expect people will be along later with advice for you.

 

HB


Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

I am sure that this should have been on the original claim, but we are trying to find out for sure, for you.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites

In principle they are allowed to proceed for this sum.

 

Here are some questions.

 

When the court awarded compensation to the store, how was it calculated?

 

Did the store ask for more than this?

 

Did the store indicate there were additional costs which were not being claimed?

 

Has the store at any time indicated that this was not the end of the matter?

 

Has the store at any time indicated that this was the end of the matter?

 

Have you been offered any explanation as to how this further sum has been caculated?

 

Have you any information as to the extent of the involvement by Boyes Turner?

 

At what point were they brought into the story?


Share this post


Link to post
Share on other sites

If it has been done through the police and the courts, then it is no longer a civil claim as there would have been criminal charges? In addition, if convicted don't you pay a victim's surcharge?

Share this post


Link to post
Share on other sites
In principle they are allowed to proceed for this sum.

 

Here are some questions. When the court awarded compensation to the store, how was it calculated? Did the store ask for more than this? Did the store indicate there were additional costs which were not being claimed?

Has the store at any time indicated that this was not the end of the matter?

Has the store at any time indicated that this was the end of the matter?

 

Have you been offered any explanation as to how this further sum has been caculated?

Have you any information as to the extent of the involvement by Boyes Turner? At what point were they brought into the story?

I will try to find out the answers to these questions. I suppose my Daughters solicitor is a good place to start?

Share this post


Link to post
Share on other sites
I will try to find out the answers to these questions. I suppose my Daughters solicitor is a good place to start?

 

Yes, I would think that is probably a good place :)


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...