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Have you all seen this!

 

http://www.rossendaleshighcourtenforcement.com/index.php/news/37/51/Rossendales-Secure-Prestigious-Government-Standard

 

Rossendales Secure Prestigious Government Standard

 

Rossendales has now secured the prestigious Customer Service Excellence (CSE) Government Standard!

When it comes to Customer Service the Government is very clear,

“They want services for all that are efficient, effective, excellent, equitable and empowering – with the citizen always and everywhere at the heart of service provision.”

Rossendales has won significant Central Government Contracts recently e.g. HMRC,CMEC (Child Maintenance and Enforcement Commission) and The Student Loans Company . These Central Government contracts sit alongside our already, well established, Local Authority Client Base . It seemed appropriate therefore that we sought accreditation against a standard that is held in such high regard by Government. We are particularly pleased in having succeeded in our objective to be the first Bailiff Company to acquire this prestigious standard, thus reinforcing our intention to consolidate our position as market leader within the industry.

We were required to evidence a range of criteria, including:

 

  • consulting and involving customers
  • setting and meeting the highest standards of service
  • using resources to the maximum efficiency
  • being innovative
  • constantly looking to improve
  • treating our staff and customers fairly.

Within the assessment, applicants were allowed up to 11 ‘Partial non-conformances’ – Rossendales had none.

Recipients normally reach ‘compliance’ status. Rossendales have been awarded ‘Compliance Plus’ status in recognition of our exceptional achievements in the following areas:

Staff – Highly commended for their Professionalism and Attitude towards customers.

Welfare – Dedicated department to help and signpost Vulnerable Customers and persons in severe financial difficulties.

Innovation – In particular, the ‘Client Web’ which empowers Clients to securely view and update our case management system in real time and to track individual case progressions.

Working Relationships - Providers, Partners and Communities

Delivery – Body Worn Video Cameras for our field force to allow for greater visit transparency and accountability..

The CSE assessor concluded the inspection by stating:

“It’s unusual for any company to achieve this award at the first assessment. This is an amazing achievement.”

 

 

 

LL:???:

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Have you all seen this!

 

http://www.rossendaleshighcourtenforcement.com/index.php/news/37/51/Rossendales-Secure-Prestigious-Government-Standard

 

Rossendales Secure Prestigious Government Standard

 

Rossendales has now secured the prestigious Customer Service Excellence (CSE) Government Standard!

When it comes to Customer Service the Government is very clear,

“They want services for all that are efficient, effective, excellent, equitable and empowering – with the citizen always and everywhere at the heart of service provision.”

Rossendales has won significant Central Government Contracts recently e.g. HMRC,CMEC (Child Maintenance and Enforcement Commission) and The Student Loans Company . These Central Government contracts sit alongside our already, well established, Local Authority Client Base . It seemed appropriate therefore that we sought accreditation against a standard that is held in such high regard by Government. We are particularly pleased in having succeeded in our objective to be the first Bailiff Company to acquire this prestigious standard, thus reinforcing our intention to consolidate our position as market leader within the industry.

We were required to evidence a range of criteria, including:

 

 

  • consulting and involving customers How by assaulting them as per cases on here?

  • setting and meeting the highest standards of service as above

  • using resources to the maximum efficiency turning up with a berlingo to tow a truck
  • being innovative by inventing mew fees no doubt
  • constantly looking to improve their profit margin by ignoring vulnerability, and procedure
  • treating our staff and customers fairly. evidence shows they treat "customers" with contempt

 

Within the assessment, applicants were allowed up to 11 ‘Partial non-conformances’ – Rossendales had none.

Recipients normally reach ‘compliance’ status. Rossendales have been awarded ‘Compliance Plus’ status in recognition of our exceptional achievements in the following areas:

Staff – Highly commended for their Professionalism and Attitude towards customers.

Welfare – Dedicated department to help and signpost Vulnerable Customers and persons in severe financial difficulties.

Innovation – In particular, the ‘Client Web’ which empowers Clients to securely view and update our case management system in real time and to track individual case progressions.

Working Relationships - Providers, Partners and Communities

Delivery – Body Worn Video Cameras for our field force to allow for greater visit transparency and accountability..

The CSE assessor concluded the inspection by stating:

“It’s unusual for any company to achieve this award at the first assessment. This is an amazing achievement.”

 

LL:???:

Are they having a laugh? Rossendales and customer service are akin to the relationship between a burglar and their victim. angry.gif


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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Is that an attempt at a fairy story? more like a Brothers Grimme!

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This is an April Fool's joke.. early, isnt it ??


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It seems someone is trying to get answers from the department (Cabinet Office) responsible for awarding these accreditations.

 

Somebody need to kick the government department or more likely the quango responsible for this muppetry


We could do with some help from you.

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Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Someone should stick this award where the sun dont shine , preferably the ex millionaire model

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