brighthouse harrasment

[samsarauk21]

I'm currently a customer of Brighthouse. I was late paying about 4 weeks ago. I contacted Brighthouse within a week to make a offer of payment and i was told it had gone to collections.

They refused my offer of payment and are now constantly ringing me upto 12 times a day , they are visiting my property and they have threatened me with bailiffs and court action.

I have paid in the past around about £150 in late payment fees alone and i have their service cover and insurance too.

My 16 year old daughter is terrified to stay in the flat on her own as Brighthouse have sent to aggresive blokes around in the past who were abusive and used threatening behaviour.

They have given me until tomorrow to pay the balance otherwise they will come out again.

Where do i stand in this and is there any help available to me?

This is making me very ill too.

Thanks in advance.

[i hate bailiffs]

They are not bailiffs they are powerless door steppers tell them to go away and play with the traffic

 

They would have to go to court to use bailiffs

 

There door stepper has no rights no right of entry you do not need to speak with them

[BankFodder]

Try and record everything that happens. Use a mobile phone or whatever you have.

 

How much was each of the late payment fees?

 

They are not entitled to refuse payments - mind you they are entitled to refuse your instalment scheme - but they can't refuse any attempt by you to reduce the outstanding.

 

Keep on trying to make payments. Log every refusal and hang onto the money - don't spend it. Keep it safe so that you can pay it over when necessary.

If you have their bank account details, them make the payments.

 

Tell us more about the pate payment fees

[samsarauk21]

the late payment charges are £4.50 per item they put a card threw my door askin for £181.50 i havent made a payment for 3wks my weekly payment is £24 n the rest they want in charges

[BankFodder]

Are you saying that in the past you have paid £4.50 late payment charges totalling £150?

 

That means about 30 late payment charges. Is that right?

[samsarauk21]

i av ad a few late charges because i tried to get my account on a fourtnightly payment n made arrangaments to see 1 of the staff and then when i went in she was always off the £150 is what they want this time but in total it cums to £181.50 i feel as tho im backed into a corner with them the girl in the shop is denien the fone call i made then i had a call from a area manager who in a round about way was threatnin me they av been to my property 3 times n even told security they were canvesers 2 gain access 2 the building

[samsarauk21]

i have kept all my reciepts from brighthouse with my payments on

[samsarauk21]

brighthouse also done a new aggreement 4 me but i was tolld i still had 2 pay the charges at the end of it i managed 2 make some payments and then my benifits went down because im a carer and was late wiv a payment n they refused my payment

[samsarauk21]

thank u its just nerve wrakin wen 2 guys turn up on ur door demandin money from you

[samsarauk21]

sorri i misread ur message ive paid in the past £150 in late fees

[themiz]

Brighthouse are nasty scumbags who need closing down.

I noticed you said you were paying the service cover and insurance i believe you can claim that back. You don't need it. If Brighthouse continue to harass you tell them you intend to seek legal advice and take legal action too.

Brighthouse cannot take your goods without a court order they are not bailiffs so just tell them to take a running jump of the nearest cliff.

Next time they knock your door take something such as a mobile phone or camera and record them. Tell them they're being recorded and their attitude will soon change. I myself had problems in the past with Brighthouse and thanks to the guys on here i was able to get Brighthouse out of my life for good.

[lookinforinfo]

Alternatively -don't open the door to them. And don't talk to them. Call the police if they don't leave.

[samsarauk21]

i dont intend 2 let them in my property thought i was on my on in this until a friend and nieighbour told me that they ad same trouble and told me about this site thank you i feel much better knowin i can talk to others

[siclone]

hey guys quick question, lets say im going out my house to take the kids school in the morning and theres a brighthouse heavy standing on my doorstep would i be able to just tell him go away lock my door and get on with my day, or is it a case of once my door is open i wouldnt have any choice but to let him in? any help on the would be great thank you

[huggy41]

you can just tell them to go play on the motorway

[siclone]

haha ok so by that im guessing u mean i wouldnt have to let them in at all even if my door was open

[renegadeimp]

Correct. Treat them the same as you would treat any random person turning up at your door. If you dont want them there, tell them to get lost, or they will be removed by using reasonable force or the police will be called.

[siclone]

ok thanks thats great to know at least i wont be scared of opening my front door now in fear that they will enter my home, im aware a bailiff sent from a court could enter my home with a warrant, but what are the odds of brighthouse actually going this far to get my stuff back? if they did go to court would i first be given the option to pay a ccj by the court?

[renegadeimp]

With all the bogus charges on the account and youw illing to tell a court what theyre doing? 99.99% unlikely.

 

Regarding bailiffs, they are ONLY used on a debt when all avenues have failed. This includes a CCJ, you not paying it, the debt going back to court, where you have to pretty much tell a judge you will never pay it. Only then will bailiffs be considered, and even then an Attachment of earnings will come first.

[siclone]

oh thats fantastic to hear thx for your advice its taken alot of worry of my mind , i never wanted not to pay them but i feel like they have forced me into this by there bullyboy tactics

[renegadeimp]

Thats how they make their money. The "men" who come round to your house are commission based. If they get money from you, they will take 10-20% of it before it even gets to your debt.

[siclone]

reffering back to your earlier comment what did you mean when u said about there being 'bogus' charges on the account and would i be willing to tell a court what they was doing?

[renegadeimp]

bogus charges are charges that a creditor levies on a a debt purely to make a profit. These charges have no merit or basis in law.

 

Charges like late payment fee's. Charges to pass on to a DCA or solicitor. PPI/random insurances. Things like that.