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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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Hi all can someone give me a bit of advice as I've never done this before can I claim any sort of sickness benefit ? to cut a long story short I have been self employed for 17 yrs last year I damaged my shoulder at work I've had physiotherapy etc since the accident but this has made no difference I was told yesterday by a consultant that I now require an operation to correct the damage and will require to be off work for up to 6 months after the operation I believed I had insurance to cover however this may now not be the case ( policy wording changed apparently ) who would I contact for information on making a claim ? my ni payments are up to date , or do they not pay anything to self employed.?

Thanks

CB


Still Fighting 4 PPI claims getting there slowly :smile:

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It's is dependant on what no contributions you have paid. You need to ago to amour local job centre and apply

For it


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I take it you have sick lines from doc


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If like me you paid Class 2 national insurance I very much doubt you'll get much if anything, I tried to sign on after being self-employed for years and did not get a jot !!!


 
 

Any advice I give is honest and in good faith.:)

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RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Thanks Idainfife Just checking as to what contributions I've paid and yes have got all docs from the DR

Hi Maroondevo52 ( long time no speak ) hope your now well ? that's exactly what I Thought as had very little positive feedback from job centres etc Just by chance a customer told me to contact our local county council for advise they have a dept to help you fill in claims forms etc they have been fantastic made everything simple and they also check that you've filled in the forms correctly before they send them off to the relevant departments so fingers crossed I will update when I get to know more

Cheers

CB


Still Fighting 4 PPI claims getting there slowly :smile:

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Good luck with that CB, let us know how you get on.


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Well The County Council were very helpfull and checked the forms for me even suggested what I may be able to claim but it still is up to Dwp so I have been informed to day the amount I need to live on per week is £40.23 :-(

CB


Still Fighting 4 PPI claims getting there slowly :smile:

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Well The County Council were very helpfull and checked the forms for me even suggested what I may be able to claim but it still is up to Dwp so I have been informed to day the amount I need to live on per week is £40.23 :-(

CB

 

Is that what they are going to give you, I take it you don't eat much !!!


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Lol its very sad but laughable at the same time how do they expect people to live ? Monday morning I will be on the phone again do you know a good recipe book for soil ???


Still Fighting 4 PPI claims getting there slowly :smile:

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Almost £5.75 per day, how are you supposed to live on that ?


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Ask a student? :)


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Good Point :-)


Still Fighting 4 PPI claims getting there slowly :smile:

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