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Hi all,

 

I went to edreams.com or .net, not sure who they all are, anyway I got a quote online for a family trip for the six of us, the deal looked very good and I decided to go further.

 

 

First it gave me a quote of £161/passenger highlighted on the top left of the website, or around £974 for the whole family highlighted under, the price if divided by 6 will be £161/passenger, it is strange bearing in mind that we are a family of six, of which two adults, three kids ( 3, 5, 6 years ) and one enfant ( less than a year old baby) the price for enfant should be less.

 

As we progressed further the total price went up to around £1044, they cahrge extras for using visa debit card, it was around £5/booking + another extra on something else ( I can't remember exactly ), in other words the price went up to £174/passenger ( the price doesn't take into account the ages but works out the price per passenger regardless, unless it is a coincidence ?? I don't think so because the quote we get is always based on the number of people traveling, the total price displayed is somehow always the same price multiplied by the number of people traveling )

 

Then on checkout it stated that the price to pay is £1044, but when we submitted our card details it gave us a different price to pay £1123 of which £79 goes to edreams.

 

In other words, £1044 goes to the airline and £79 to edreams which they failed to mentioned only after I entered our bank details.

 

I contacted my bank for advise and they asked me to contact edreams which I requested an explanation, price breakdown, I also complained to edreams, so far I haven't heard from them ( I booked two weeks ago ).

 

If I knew they would act this way I would not have booked with them because they are a rip off and we hate such practices.

 

 

So far edreams have taken the amount.

The airline company have not taken any money yet.

 

 

I need your assistance if I can claim some money back ( including the £79 ) for paying full price for enfant who will either sits on mum's or dad's lap, without jeopardizing my trip which is in the end of March this year.

.

 

Thanks

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the airline company debited money from my account, so far I haven't heard from edreams any reply is appreciated

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What would it have cost you if you had booked the tickets direct with the airline?

 

You will probably find something deeply hidden in this company's t's & c's stating they charge some sort of fees, card fees are fairly common when booking holidays or flights and £5 is not overly high compared to the overall price.

 

Do you have an address for this company other than their email? You may find you're better off writing to them using a trackable method but others will hopefully be along soon who can help more than me.

 

Feebee_71

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I realized now the the flight will be delayed and I will have to spend the night at the airport if I wanted to go ahead.

according to edreams my flight was changed, when I checked with the airline, it was indeed postponed from 10 pm till 10 am the next day, it's a connection flight, so I have to be in Frankfurt to pick another flight that is being delayed.

have a family, the youngest is just under a year !! I can't spend the night at the airport and it's too late for me to book with another company as prices are double ( the main reason I bought the ticket early for cheaper )

can anyone please assist and tell me what are my options, so far i contacted both edreams and luftanza the airline and I am waiting to hear from them, the only thing I heard from them is that the flight has been changed, nothing else,not even an apology !

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