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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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sar request


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Hi,

I've just send my ppi claim letters of to capital one and mbna. I'm going to now write to them for my sar just to speed things up.

 

Just 2 questions will my sar contain a copy of my original application? Also do I address my request to the same address as my ppi claim?

 

Kind regards

Stuart

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UNLIKELY, There is no obligtion to supply agreements with a SAR. SAR goes to the data controller at head office address.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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ideally you should have got hte SAR details FIRST!

 

trouble with sending speculative PPI letters

before you know what they owe

is they dont take you seriously as it appears you dont know what you are doing.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Request a copy of your original credit card agreement. How you were signed up for PPI may make it easy for you to claim back the money. Sometimes, the tick box is pre-signed, requires you to tick to opt out, has confusing wording, was pre-ticked for you. That will give you some ammunition.

 

Use the Data Protection Act to file a SAR to get a copy of all your statements. Then you can estimate how much money you are due back. It's not just the PPI payments themselves, but the compound interest, plus the interest on that money if it were placed in a savings account. Something like 10% of every unpaid balance for every month. There are spreadsheets here to help do these calculations.

 

Send a request to the bank for the refund. Remember to use always use recorded delivery with banks, as they could just pretend never to have received it. If they respond with a refusal, then you take your letter, their "final response" letter, the spreadsheets, and make a complaint with the Financial Ombudsman through some downloadable forms on their website. They might take 12 weeks to respond, but you will receive progress letters every six weeks.

 

The goal is keep the momentum up. There is always something else you can do.

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