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You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

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    • Hey, thank you very much again for your replies!   - We go to the branches and ask for business accounts, but as I give them my personal name they register them as sole trader accounts in their systems, regardless of my company name being on the agreement.  Suspended our services for high volume messaging -- that is not explicitly covered in terms and conditions Send us letters referencing wrong terms and conditions that we did not sign Terminate the contract and come with a random balance number. We argue unsuccessfully, but they don't follow up with the requested deadlock letter. Pass our account to Lowell in 2017 I pick the account back up when I notice it is affecting my credit file in 2020 I work on the case for about three weeks and file a complaint with CISAS I give Lowell my contract and they see it is my company's name on it so they pass it back to Vodafone Vodafone wants to settle my account quoting they should not charge me anything on the first place and they offer £250 as a compensation for distress. I mistakenly accept the offer because of confusing wording and thinking that the third party adjudicator was already involved in the case, although they would basically get involved on the later stage.  I make a complaint as per CISAS and try to reverse the settlement in the system and have third party adjudicator having a proper look into my case and hopefully reward me a much fairer compensation for all the damages.    I have made a SAR request with both Vodafone and Lowell so far, but still waiting for the Vodafone to send it.    I am now waiting for CISAS to respond, but because I am still upset how much damage this has caused me I am considering taking them to small claims court.  For that I am researching what are the acts I would have to reference in that case.   Obviously Consumer Rights Act 2015 and then Data Protection Act 2018 and perhaps some acts regarding entering into contractual agreements -- can you help with that maybe?        My main concern at the moment is to how to express claims well in a legal language, because £250 they offered feels just patronizing given that there has been everything clearly written in black and white, yet I have had to go though this damaging and humiliating experience. 
    • Cooling off periods do not apply to faulty items. The cooling off period relates to a distance purchase of an item which is of satisfactory quality. Where an item is faulty then it become subject to the rules under the Consumer Rights Act
    • I understand the cooling off period for online purchases, but this is a little different due to the item being collected/paid in person.    A used item was recently sold by auction on eBay. The seller inspected, paid with cash and collected the item in person.    The buyer is now claiming the item to be faulty.    If this transaction was completely remote and the item posted, I would absolutely expect the buyer to be entitled to a refund.    But as the transaction happened in person would the point of the money changing hands be when the contract is made? Therefore not giving the buyer any cooling off period?   I think this is the key information; Used item Paid in person Working when collected Private sale   Thanks!
    • This article has some useful information on how things are working during the Covid crisis.   https://www.theguardian.com/money/2020/jun/06/a-guide-to-probate-everything-you-need-to-know   HB
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Geronimo1

Universal Jobmatch website account problems

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I am in receipt of JSA but very much looking for work so when the old JobCentre Plus website was replaced by Universal Jobmatch, I created an account on its launch day (taking care to opt out of any e-mail notifications) because it seemed to be impossible to apply for a job I found on there without doing so. That didn't help because as many people will have experienced, the site was unusable for the first few days.

 

I Googled to see if anybody else was having problems and read plenty of stories saying that the company running it, Monster, had a particularly bad reputation for privacy and data protection - so I went back to the UJ site and cancelled my account.

 

However, I began to get e-mail notifications on a regular basis so I used the provided e-mail address to inform them that I should not be getting notifications.

 

At my next signing, I was asked if I had registered and I said that I had but cancelled my account for the reasons given. The advisor seemed quite adamant that I was going to have to register eventually but I was so insistent that a supervisor came over and clarified that it wasn't a current requirement.

 

I continue to get e-mails from the UJ site. At my last signing there was some trouble about my job search evidence over the Christmas period and then I was asked again (by the same advisor) if I had signed up. I said that I had but tried to explain what had happened again but before I had finished they asked for my e-mail address. I thought, what the hell, let's see what happens when they enter it on their computer.

 

Their system said that yes, there was an account and that I had not given permission for them to access it.

 

When I got home, I tried to log in to the account but it said there was an error with my login - I had stored the password within a plugin for my browser so I knew it was right but clicked the link for forgotten password anyway. I entered my e-mail address and it said that there is no account with that address.

 

So, I e-mailed them again to complain about the situation which only goes to confirm that they are not really fit to run such an operation.

 

But in summary:

 

I created an account selecting not to receive notifications.

 

I closed the account

 

I continue to get notifications

 

According to a Job Centre advisor's computer, the account still exists

 

I cannot log into the account and according to the password reminder function, the account does not exist

 

I continue to get notifications

 

Assuming that there will come a time that I have to allow advisors access to my account, what am I supposed to do?

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don't bother with UJM, there are far better more secure sites out there for job seekers to use :)

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open a new account..............

Yes, I know how simple that would be. My question was semi-rhetorical.

 

The point I was trying to make is that the site does not function properly - sending e-mails to a deleted account, cannot make up its mind whether the account exists etc. Clearly, it cannot be trusted with personal data. Why should we be forced to use it.

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don't bother with UJM, there are far better more secure sites out there for job seekers to use :)

Yes, I use other sites. I used to use the Job Centre Plus site a lot and about half the jobs I have applied for were from there. But since the UJ site was launched, I haven't found a single job to apply for on there. A lot seem to be reposts rather than new jobs. There was one day before Christmas when there were about 500 'new' jobs posted but when you worked your way through all the pages, the posting date eventually jumped about two weeks, so it looks like two weeks of jobs were re-date stamped.

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Yes, I use other sites. I used to use the Job Centre Plus site a lot and about half the jobs I have applied for were from there. But since the UJ site was launched, I haven't found a single job to apply for on there. A lot seem to be reposts rather than new jobs. There was one day before Christmas when there were about 500 'new' jobs posted but when you worked your way through all the pages, the posting date eventually jumped about two weeks, so it looks like two weeks of jobs were re-date stamped.

 

i wouldn't bother with UJM what so ever, ive been finding twice as many job vacancies on other sites since UJM was launched and i think in the end it'll fail..can't believe they spent millions on a site they was doomed from the start :O

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We have already another thread running about the UJM.


"Ask not what your country can do for you, ask what you can do for Poundland"

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We have already another thread running about the UJM.

There is a general thread, yes. But I had specific points to make.

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