PPI - First National a GE company

[laurac78]

Hi

 

In 2004/2005 I took out a loan agreement with the above company for a kitchen which was done by Moben.

 

Can no longer find any paperwork i.e copy of loan agreement except for a letter I kept saying the loan is now paid in full.

 

I wrote to them and asked them for a copy of the original loan agreement as I wasn't sure if I had taken out PPI on the loan.

 

They wrote back saying that due to having their system updated they no longer have access to records over 6 years old.

 

Please can someone give me some advice on the next step or what to do next?

 

Many Thanks

[davsib]

you could SARbut you might not get anything back it's a bit of a lottery , Do you not have any bank statements ect showing payments to them

davsib

[laurac78]

I do have bank statements that shows the money was debited out of my account from them.

Their response is as follows:

'Please note last year we underwent a system change and we are no longer able to access accounts which have been closed over 6 years ago'

'Although the account number quoted is recognised as a First National account this may well have fallen into the above category and we no longer have access to the accounts'

Is there anything else I can do?

Thanks

[davsib]

Does it say anything on the bank statement about ppi payment? If you can't find any doc's ect showing the ppi, think it might be hard making a claim.

But you could try making a claim with the info you have, it's only the cost of a stamp nothing ventured nothing gained. Others on here who have more knowledge than me, might be able to give you other advice.

davsib

Edited February 2, 2013 by davsib